“I was surprised at how lazy and incompetent they are. ......”
1 Star Review
Dec 15,2014
By:
'TonyH'
Dec 15,2014
Branch: London, 4 - 8 Westow Street
Services: Lettings (as a Landlord)
Rent PCM: £1825
Would you recommend?: No
Postcode: SE25
Branch: London, 4 - 8 Westow Street
Lettings (as a Landlord)
Rent PCM: £1825
Postcode: SE25
6
people found
this helpful
I was surprised at how lazy and incompetent they are. For the previous tenants they failed to contact me when the tenant stated that I said they could take the last months rent out of the deposit. They made one call to my mobile and when I did not reply, did not try to contact me by any other means.
They still have not obtained the remains of the deposit I am due because of damage done.
They have not passed on letters from utility companies that I gave them for the new tenants - and when I complained denied that I gave it to them.
They did not do a proper inventory despite being told that important features were missing from the previous one.
They took out money from my rent and put this down as money retained - when they had no right to do it.
On one occasion when I complained to one individual on the phone was particularly rude and interrupted everything I said.
When I wrote an email complaining to the MD he still has failed to provide a reply after a week.
In summary this company is awful and should be avoided.
What agent could do to change your mind?
The agents mentioned could have been more professional in the way they carried out things. Also, when told about what is wrong, they were told what needed to be done. I still have not obtained the remains of the deposit. Andrew told me contacted the tenants but they have not replied. He seems to have left it at that. He needs to learn some manners. You do not constant interrupt someone when they are talking to you.
I also don't like being lied to. If you have lost various documents you should come clean.
The inventory was supposed to have been redone by the inventory clerk. There no additional photos - merely a few amendments mentioning that there is a porch and two cellar rooms - except they cannot spell cellar.
Attached Filesnbsp;
Comment on agent fees
Besides the 10% fees charged which were agreed on, an amount was retained from the first months rent for no good reason. Also, considering the poor service I have received I don't think they deserve the fees. The other thing that really annoys me is the fact that they had the temerity to take fees out of my last months rent even though they did not collect it because the previous tenant did not pay the last months rent. Instead this came from the deposit. Considering that quite a bit of damage had been done to the house, I was hoping to use this money to rectify it.
6
people found
this helpful
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