Maidstone, ME14
3.2/5, 23 reviews
56% recommended
0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction

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“Absolutely diabolical service from a Maidstone branch. I had been ......”

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Aug 16,2011
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By: 'cnm2'
Aug 16,2011
6 people found
this helpful
Absolutely diabolical service from a Maidstone branch. I had been in contact with two agents, called Kevin and David. I was informed by David (who had spoken with the vendors) that my original offer on a property I was so very keen on purchasing had been accepted, so I lowered the offer by £2,000 to see if I could by chance get it for the best price. I waited two weeks and heard nothing.
I called the agents repeatedly and kept getting the same useless Kevin, who each time I called said that David was 'on the other phone' and would get him to return my call asap. That call never came. I got completely fed up of waiting and called today, only to speak to, guess who...Kevin yet again as David was 'on the other phone'. Kevin was clearly frustrated that I kept calling them to enquire with regards to the lower offer and then referred to 'his notes' which said that my original offer had been declined anyway! I tried to keep my calm and explained that I was told it had previously been accepted and wished to speak with David. He was very unco-operative and said he has tried to 'help me' each time I call but 'didn't know what the sellers would accept as he personally hadn't spoken with them'! I gave up and retracted all my standing offers of my dream first home. Kevin did not even try to reason why or offer to help.
I think their communication and customer service is disgusting and cannot understand why in the world they would inform someone their offer has been accepted, only for a month later to turn around and say this is actually not correct. I had spent weeks trying to find a solicitor and even started buying furniture! Nobody questioned me as to why I was lowering my offer if the higher one had not been accepted, as this would not make sense. But it seems these idiots do not have any sense anyway. Please avoid if you wish to refrain from time wasting bidding wars and lies, in my opinion. They have lost a sale and it is their fault.
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By: Michele
Aug 14, 2012
If you put yourselves in the shoes of the owner of the house, if someone has an offer accepted on a property and then immediately comes back with another offer of £2,000 less would you sell your property to them? How long until they again reduce their offer later on down the line?

Sounds to me like another buyer who thinks they are gold dust and that everyone should bow down to their demands.

I would see that ward and partners was acting for the owner of the home and trying to get the best buyer at the best price, I would certainly use them based on how they dealt with this waster.

I am sure that the property was sold for the right price to the right buyer in the end.

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Latest Reviews

View all Reviews 23
26th May 2021
reviewed by 'Giedre'
“Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent ......”
17th Jul 2018
reviewed by 'Fergie'
“Unfortunately I have no option but to give a poor feedback on the recent sale of my property.Firstly numerous ......”
27th Jun 2018
reviewed by 'Jack'
“You can only really judge customer service when things go wrong. I left a positive review before but all that ......”
4th Jun 2018
reviewed by 'PropertyInvestmentKent'
“Disgusting customer service, wasted our time. Booked in to see a property, had to call 3 times because we didn't receive ......”
15th Jan 2017
reviewed by 'Andy'
“Terrible service. They were used by my partner to sell her house, they promised the earth and told her how ......”
21st Jul 2016
reviewed by 'Pee'd'
“If you are looking for an agent to mis-manage your letting property, * your tenants about and be generally ** at everything ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Wards
79 King Street
Maidstone
Kent
ME14 1BG
Sales 01622 683737 | Lettings 01622 675

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £273,000 £273,000
Lettings 100% 67% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 3 2 0 2 1 2 2 4
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Horrible, horrible experience with this agenc......”

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May 26,2021
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Erica
By: 'Giedre'
May 26,2021
5 people found
this helpful
Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this agency....
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“A poor experience...”

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Jul 17,2018
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By: 'Fergie'
Jul 17,2018
8 people found
this helpful
Unfortunately I have no option but to give a poor feedback on the recent sale of my property. Firstly numerous pairs of feet walked through my property & feedback was all similar, stating lack of outside space/parking/bedrooms in basement being an issue, if indeed ...
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Comment on agent fees
I received a token reduction when buyer number two pulled out however the fees that were finally exchanged were in my view disgustingly high for the amount of actual work that was done to get me to a completed sale. Most of the info I sought myself and informed the branch and solicitors
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By: Alora
Jan 21, 2019
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Very poor service ... house in terrible condition by tenant , no inspection was made ever. Any broken or fixing items actual bills by trades man were not shown ever just a random figure was deducted from rent money . House not inspected in timely manner .,,tenant has made my house terrible & did not pay rents . Ward &!partners fees are expensive every month but I would not recommend anyone to go with ward & partners!! ...

“Very Poor Service...”

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Jun 27,2018
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By: 'Jack'
Jun 27,2018
2 people found
this helpful
You can only really judge customer service when things go wrong. I left a positive review before but all that good work was undone. After having an offer accepted and starting the process of surveys the vendor pulled out (not their fault of course). The ...
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“AVOID THIS BRANCH!!!!...”

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Jun 04,2018
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Erica
By: 'PropertyInvestmentKent'
Jun 04,2018
3 people found
this helpful
Disgusting customer service, wasted our time. Booked in to see a property, had to call 3 times because we didn't receive confirmation email. Was told it was going ahead, rearranged our day to view the property. Called 1 hour before to check if it was going ahead ...
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“Terrible service. They were used by my partner to sell ......”

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Jan 15,2017
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By: 'Andy'
Jan 15,2017
3 people found
this helpful
Terrible service. They were used by my partner to sell her house, they promised the earth and told her how good and professional they were to get her to sign with them. They did not provide the service they offered or come anywhere near to ...
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Comment on agent fees
They charged more than other agents but don't even provide a floor plan, even though they originally said they did.
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“If you are looking for an agent to mis-manage your ......”

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Jul 21,2016
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By: 'Pee'd'
Jul 21,2016
7 people found
this helpful
If you are looking for an agent to mis-manage your letting property, * your tenants about and be generally ** at everything then these are your people. Typical disorganised corporate rubbish. Go with an independent and save yourselves a fortune in money and stress....
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Bad
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“No end of problems from start to finish. Advised us ......”

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Jun 17,2015
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Neil
By: 'Katrina'
Jun 17,2015
4 people found
this helpful
No end of problems from start to finish. Advised us to use 'sale by tender' system and gave a guide price for our property. Took an upfront fee of over ‚£300 for this service. Open days a disaster - very few viewers lined up; some had ...
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What agent could do to change your mind?
- better communication (with us, viewers and eachother in the branch!) - better marketing advice - improve organisation of open days - improve ICT systems
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“I actually haven't brought a property as of yet but ......”

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Oct 03,2013
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matthew
By: 'angel'
Oct 03,2013
0 people found
this helpful
I actually haven't brought a property as of yet but matt is a very helpful advisor very prompt in returnin phone calls notifing you of. new properties and actually emailing you properties that you would actually be intrangelested in not any rubbish that goes on ...
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“CarmelHas given us fantastic customer service listening to what we ......”

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Sep 30,2013
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Carmel
By: 'James'
Sep 30,2013
0 people found
this helpful
Carmel Has given us fantastic customer service listening to what we want and also made an effort to understand our drivers for moving. Armed with this she then promptly suggested 3 other properties for us. Although they weren't quite right we loved her proactive and enthusiastic ...
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“Nicola and Carmel have done a great job in working ......”

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Apr 08,2013
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Carmel
By: 'Bill'
Apr 08,2013
0 people found
this helpful
Nicola and Carmel have done a great job in working with me to get this property let. Helpful and effecient in handling my queries and found a suitable tenant quickly. Insurance department was somewhat less than helpful but that aside all else was good....
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“From the word go in my quest to find a ......”

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Apr 08,2013
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Carmel
By: 'Peter'
Apr 08,2013
0 people found
this helpful
From the word go in my quest to find a tenant Nicola Burns and Carmel Pearce were A1. The whole deal was deal with in a very proffessional manner. It appeared the team there had ample experience behind them. In areas like valuation, what most ...
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“As a tenant, I have had fantastic service from both ......”

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Mar 26,2013
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Nikki
By: 'Danielle'
Mar 26,2013
0 people found
this helpful
As a tenant, I have had fantastic service from both Nikki and Carmel. From the first phone call right through to referencing the team was helpful, professional and completely approachable and were a pleasure to deal with. I have been in the unfortunate position of ...
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“Was delt with in a very friendly, professional way. Everything ......”

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Mar 16,2013
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By: 'Mr'
Mar 16,2013
0 people found
this helpful
Was delt with in a very friendly, professional way. Everything was explaned very clearly. The staff were more than helpfull....
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“Having suffered long void periods in the past, I was ......”

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Mar 16,2013
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Nikki
By: 'Sally'
Mar 16,2013
0 people found
this helpful
Having suffered long void periods in the past, I was most impressed by Ward's response when given a limited amount of time to find new tenants for two flats. Nikki, Carmel and Chantelle work very well together as a team. They immediately arranged viewings and ...
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“Very helpful and friendly staff providing a good level of ......”

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Mar 15,2013
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By: 'Healy'
Mar 15,2013
0 people found
this helpful
Very helpful and friendly staff providing a good level of service. Frequent communication providing feedback on prospective tennants and current progress....
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“I have been working with Ward & Partners to Let out ......”

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Mar 15,2013
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Nicola
By: 'Nigel'
Mar 15,2013
0 people found
this helpful
I have been working with Ward & Partners to Let out my property. I was very impressed by the level of service offered. Since day one to present, I have had constant support form the agent. Being new to this, they provided me with step by ...
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“Nikki, Carmel and all of the team at Wards are ......”

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Mar 15,2013
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Nicola
By: 'Gary'
Mar 15,2013
1 people found
this helpful
Nikki, Carmel and all of the team at Wards are First Class. They have been absolutely brilliant in explaining their services, offering a fair price, getting our property quiickly on the market and marketing superbly well. We had several quality prospective tennants view our property ...
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“Nicola Burns visited my property in October 2012 to discuss Ward's ......”

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Nov 07,2012
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Nicola
By: 'Zoe'
Nov 07,2012
3 people found
this helpful
Nicola Burns visited my property in October 2012 to discuss Ward's initial fees and to carry out a review of the property. I could not fault Nikki at all - she was punctual, friendly, extremely professional and provided excellent advice over and above most agents. Ultimately ...
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“Carmel Pearse was extremely very helpful and polite.When I ......”

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Sep 28,2012
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Carmel
By: 'Patricia'
Sep 28,2012
21 people found
this helpful
Carmel Pearse was extremely very helpful and polite. When I had any queries, questions or problems she was very effient,...
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“Ward and Partners lettings in Maidstone did an excellent job ......”

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Aug 22,2012
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Carmel
By: 'A'
Aug 22,2012
14 people found
this helpful
Ward and Partners lettings in Maidstone did an excellent job letting my two properties near West Malling, ME19. I found all the staff very professional and pleasant to deal with. Both properties were let quickly and to a high standard of tenants. I would very ...
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“Wholly incompetent. One month from instruction to get the property ......”

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May 16,2012
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By: 'Underdog'
May 16,2012
4 people found
this helpful
Wholly incompetent. One month from instruction to get the property uploaded to Rightmove. Property particulars still incorrect 7 weeks into the sales period. We still haven't seen an EPC. Viewings only occur after you visit branch and give them a hard time. 7 weeks wasted so far. ...
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What agent could do to change your mind?
After my experience there is nothing that Ward and Partners could say that would change my opinion.
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“In a word - dreadful. Bought a house through them ......”

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Oct 01,2011
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By: 'DazCM'
Oct 01,2011
4 people found
this helpful
In a word - dreadful. Bought a house through them and they seemed quite efficient up to the point when my offer was accepted. Then it all goes downhill - they only have one person progressing sales across 3 branches, who seems to spend half her ...
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“Absolutely diabolical service from a Maidstone branch. I had been ......”

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Aug 16,2011
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By: 'cnm2'
Aug 16,2011
6 people found
this helpful
Absolutely diabolical service from a Maidstone branch. I had been in contact with two agents, called Kevin and David. I was informed by David (who had spoken with the vendors) that my original offer on a property I was so very keen on purchasing had ...
read full review
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By: Michele
Aug 14, 2012
View all comments (1)
If you put yourselves in the shoes of the owner of the house, if someone has an offer accepted on a property and then immediately comes back with another offer of £2,000 less would you sell your property to them? How long until they again reduce their offer later on down the line? Sounds to me like another buyer who thinks they are gold dust and that everyone should bow down to their demands. I would see that ward and partners was acting for the owner of the home and trying to get the b ...
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