“It was a few years ago that I made the ......”
1 Star Review
Dec 14,2014
By:
'Flaxtown'
Dec 14,2014
Branch: Brighton, 119-120 Western Road
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: No
Postcode: BN1
Branch: Brighton, 119-120 Western Road
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: BN1
6
people found
this helpful
It was a few years ago that I made the mistake of renting from Leaders, but I was telling a friend to beware of this awful company today and they suggested I write a brief review to warn others.
Leaders is not an estate agents per se, it is a property management service for landlords. There is no customer service for tenants and even in emergencies getting repairs is nigh on impossible. Whilst no attention to detail is paid to the tenant (the party actually providing payment to the landlord and Leaders), there is a forensic study of the property when you depart as part of a programme to avoid repaying the tenants deposit (thank goodness for photographs - make sure you take at the beginning of your tenancy). As for the staff, they are the usual collection of unsophisticated and fast talking secondary school drop-outs with a deeply inflated sense of their own importance and a offensively condescending attitude. There is clearly no etiquette or customer service training at Leaders to help compensate for the staff's limited world experience and the emphasis of any training is clearly designed to ensure that they obfuscate and patronise Tenants regardless of their age or socio economic status. Both older friends of mine (a University Lecturer and her Business Man husband who had just returned from 10 years abroad and were renting for a year) and a friend's of young niece's (who commutes to a professional job in London each day) each had a mirror experience to mine, which also left them with undue irritation, stress and resentment given that they were the ones paying for the privilege of being poorly treated! What is the lesson? Unless you are a Landlord, do not even consider Leaders for rental property. Also, whatever other company you do choose, make sure you ask questions about how they deal with problem or complaints. Remember, Tenants are Customers and ought to be treated as such.
What agent could do to change your mind?
I am not sure that there is a way to improve the behaviour of staff at Leaders towards Tenants as customers as it clearly contrary to its business model. I would however caution its staff, if they ever want to work in a more sophisticated industry like retail (unless its a pawn shop), banking (unless its the debt collection department) or any other type of business with customers (unless they are kept away from them) they will need modify their attitudes and behaviour quite significantly.
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