50% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
33% lettings fee satisfaction
Dec 11,2014
Dec 11,2014
0
people found
this helpful
this helpful
Given completly wrong information about how much income we needed to be able to rent this house. 2 weeks from christmas and 6 months pregnant with a 2 year old, i paid them £500 to do referencing and take the house off the market. After we failed referencing, which they knew would happen, they then refused to give us any sort of refund. We got called liars. We needed a guarantor as we didn't earn enough between us, we were told our guarantor would only have to earn enough to make up the difference, as we were only a few thousand off this was easy for our guarantor. After paying all the fees we were then informed we had failed referencing as our guarantor had to earn enough to cover all the rent, in fact she had 2 earn 30 times the rent each year, which worked out at £48000, we were told none of this until after we had paid and now they refuse a refund. To make matters worse we got spoken to like absolute rubbish by horsham manager, avoid at all cost, complete con, wish i had read reviews before!
What agent could do to change your mind?
Not conned me out of ‚£500 2 weeks before christmas while 6 months pregnant!Attached Filesnbsp;
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Dec 11, 2014
Hamptons International provide all prospective tenants with a guide on the rental process, along with a referencing criteria to ensure the process is fully transparent and affordability can be assess before the referencing procedure is commenced. We are naturally disappointed that Laura believes this was not clearly stated on this occasion, however a full refund was actioned to ensure no financial loss was incurred. Dec 11, 2014
Hamptons International provide all prospective tenants with a guide on the rental process, along with a referencing criteria to ensure the process is fully transparent and affordability can be assess before the referencing procedure is commenced. We are naturally disappointed that Laura believes this was not clearly stated on this occasion, however a full refund was actioned to ensure no financial loss was incurred.
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Latest Reviews
27th Aug 2024
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17th Nov 2020
reviewed by 'Tessa'
7th Nov 2016
reviewed by 'Iceblue'
11th Dec 2014
reviewed by 'laura'
Opening Hours
Address
Hamptons International
64 West Street
Horsham
West Sussex
RH12 1PL
01403 839743
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £1,800,000 | £1,800,000 |
| Lettings | 50% | 33% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 27,2024
Aug 27,2024
0
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Horrible experience , the lie , cheat and keep deposit money . I will make sure they are caught...
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May 19,2021
May 19,2021
3
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Do not use Hamptons. Arrogant, useless and when we moved to another agent who sold our house really quickly, chased us for their fee, which we were advised to pay and now have to go through Ombudsman to get this back. I have never dealt ...
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Nov 17,2020
Nov 17,2020
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Very disappointed with Hamptons @ Horsham office. I would not trust or recommend anyone to deal with you and find a property through you. I got gazumped by Hamptons few weeks after my offer was accepted by the seller and after I had started a mortgage ...
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Nov 17, 2020
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(1)
Dear Mrs Nula, I am sorry to hear that you feel this way about Hamptons International. Our job is to work on behalf of our clients. The other party had already viewed the house prior to your offer being accepted. In line with the Estate Agents Act, when an offer is made, then this must be put to the client. Unfortunately the client chose the other party (after you were given an opportunity to compete). This is an unfortunate situation, not something that we ever instigate, merely something that ...
Nov 07,2016
Nov 07,2016
3
people found
this helpful
this helpful
Well what can I say other than these people are thieves. Out of my £1,800 which I had given this robbing company all I got back was £600!
The landlord was an absolute joke, never kept his side of the agreement to which was the only reason ...
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Comment on agent fees
Absolutely shockingly disgusting
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Dec 11,2014
Dec 11,2014
0
people found
this helpful
this helpful
Given completly wrong information about how much income we needed to be able to rent this house. 2 weeks from christmas and 6 months pregnant with a 2 year old, i paid them £500 to do referencing and take the house off the market. After we failed referencing, which ...
read full review
read full review
What agent could do to change your mind?
Not conned me out of ‚£500 2 weeks before christmas while 6 months pregnant!Attached Filesnbsp;
Was this helpful?
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Yes
Dec 11, 2014
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(2)
Hamptons International provide all prospective tenants with a guide on the rental process, along with a referencing criteria to ensure the process is fully transparent and affordability can be assess before the referencing procedure is commenced. We are naturally disappointed that Laura believes this was not clearly stated on this occasion, however a full refund was actioned to ensure no financial loss was incurred. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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