0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 10,2014
Dec 10,2014
6
people found
this helpful
this helpful
Gari Holden has to be the rudest agent we have ever come across. She was practically shouting on the telephone and was of no help in order to allow the sale to proceed / complete. Her total ignorance on how to deal with the general public is astounding and she should not be allowed to be a branch manager (which she relished in telling me!). She was rude about the other agent and also the solicitors, who she blamed for the hold up.
Her behaviour was totally unprofessional. She has been ignoring the numerous calls from my Agent, and has been as unhelpful as possible.
We had contacted her as she is dealing with the sale at the bottom of the chain and we are at the top. For weeks now her customer (for various reasons) has apparently held the Exchange date and rather than try and calm the situation, Gari has aggravated it by ignoring calls and not dealing with the situation. As a minimum she only had to be polite whilst talking to us to explain that she was dealing with the matter!
Her manners were intolerable and when I asked her to stop being so rude, she felt she was dealing with the situation in this manner as she was "fed up of being chased by everyone".
Now as an agent, her job is to be chasing and to be chased. Whilst I remained as calm as possible, this seemed to infuriate her even more, which has led me to make this formal complaint.
Her rudeness and unbearable sarcastic manner was uncalled for, when all we had done was ask for an update!
We would never recommend this agent to anyone and she should be banned / struck off from professional bodies.
Her behaviour was totally unprofessional. She has been ignoring the numerous calls from my Agent, and has been as unhelpful as possible.
We had contacted her as she is dealing with the sale at the bottom of the chain and we are at the top. For weeks now her customer (for various reasons) has apparently held the Exchange date and rather than try and calm the situation, Gari has aggravated it by ignoring calls and not dealing with the situation. As a minimum she only had to be polite whilst talking to us to explain that she was dealing with the matter!
Her manners were intolerable and when I asked her to stop being so rude, she felt she was dealing with the situation in this manner as she was "fed up of being chased by everyone".
Now as an agent, her job is to be chasing and to be chased. Whilst I remained as calm as possible, this seemed to infuriate her even more, which has led me to make this formal complaint.
Her rudeness and unbearable sarcastic manner was uncalled for, when all we had done was ask for an update!
We would never recommend this agent to anyone and she should be banned / struck off from professional bodies.
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Dec 11, 2014
I have dealt with Mrs Holden on numerous occasions and would trust no one else to sell my property. Her knowledge of the area and expertise when it comes to buying and selling property is second to none. I find your comments most confusing and to be honest rude. I cannot recommend her enough as an agent, although I have not dealt with her whilst at Connells, I have ALWAYS used her as my agent when buying and selling property. I find your comments offensive actually, how can you speak of someone like that that you barely know. I suggest you remove this post as Mrs Holden is a very fine estate agent. Merry Christmas
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Latest Reviews
28th Apr 2023
reviewed by 'A'
6th Mar 2017
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7th Feb 2017
reviewed by 'Wheelers'
10th Dec 2014
reviewed by 'Mrs'
8th Aug 2014
reviewed by 'unhappy'
Opening Hours
Address
Connells
1\\\/3 Queen Victoria Road
High Wycombe
Buckinghamshire
HP11 1BA
01494 534822
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 1 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 28,2023
Apr 28,2023
0
people found
this helpful
this helpful
We had a similar experience as several others who have left negative feedback. We were misled and lied to about a house they were selling. Wasted well over a year with these guys and got nothing but lies and false promises. Like others have stated, ...
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Mar 06,2017
Mar 06,2017
0
people found
this helpful
this helpful
Gari, Miles and Ruben were very good at looking after us and kept the chain together through 2 buyer dropouts. We only had our house on the market for a total of 10 days and Connells helped us secure our dreamt of move. We sold our old ...
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Comment on agent fees
Fees were comparable with other agents operating in the area.
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Feb 07,2017
Feb 07,2017
0
people found
this helpful
this helpful
We sold our house quickly through Connells having had few viewings in the previous 2 months from another agent. Using their 6 week challenge we were impressed by the number of viewings and although some offers were ridiculous, we found a suitable buyer within 2 weeks and the ...
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Comment on agent fees
Few was comparable, but additional charges for floor plan and marketing packages were crazy. Who else does this? No one!
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Feb 22,2016
Feb 22,2016
0
people found
this helpful
this helpful
We recently bought our house via Connells in Wycombe. Gari Holden and her colleagues were fantastic throughout - incredibly responsive, meticulous and thoroughly charming. We would not hesitate to recommend them....
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Comment on agent fees
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Dec 10,2014
Dec 10,2014
6
people found
this helpful
this helpful
Gari Holden has to be the rudest agent we have ever come across. She was practically shouting on the telephone and was of no help in order to allow the sale to proceed / complete. Her total ignorance on how to deal with the general public ...
read full review
read full review
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Dec 11, 2014
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(1)
I have dealt with Mrs Holden on numerous occasions and would trust no one else to sell my property. Her knowledge of the area and expertise when it comes to buying and selling property is second to none. I find your comments most confusing and to be honest rude. I cannot recommend her enough as an agent, although I have not dealt with her whilst at Connells, I have ALWAYS used her as my agent when buying and selling property. I find your comments offensive actually, how can you speak of someone ...
Aug 08,2014
Aug 08,2014
3
people found
this helpful
this helpful
Just avoid this lot, they make no effort to sell your house, they don't communicate with you or prospective buyers. They fail to organise anything and when you get fed up with them you find you are trapped in an awful contract with ambiguous cancellation ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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