0% lettings valuation accuracy
20% lettings fee satisfaction
Dec 10,2014
Dec 10,2014
2
people found
this helpful
this helpful
We got asked to leave the rental property at the end of the tenancy after the landlord changed their mind so extending the notice by an extra month giving us till November 2014, which we were grateful for as we were panicking about finding another property to move into. With numerous emails going back and forth to Jordan's, keeping them informed of our progress which they asked us to do, we asked a simple question that 'if' our new house was ready for October would the landlord be OK if we moved then or did they want us to stay till November? Mary confirmed that would be OK. A week later I email Mary stating that our new house will be ready at the end of November so we'll will need the rental house till the agreed time, end of November. Mary came back to me saying the landlord is now not happy that we've changed our mind as we said we'd be out in October. I purely asked a question didn't at all say we would be out in October, so Mary had obviously cocked up, which left us in a very serious situation. Jordan's said we had until the 5th November to move out, we were currently on holiday when we got this news so you can imagine we were very upset and distressed as there's nothing you can do when your abroad. Also how were two full time workers supposed to move house on a week day, impossible, which is what I went back with. We tried everything to try and sort Jordan's mess out but all through this whenever I had to speak to Mary on the phone she was very abrupt and unprofessional as she repeatedly shouted at me trying to say this wasn't their fault but it clearly was. I ended up contacted head office as I felt bullied by Mary so didn't want to deal with her anymore. Spoke with a lovely lady who tried to calm the situation and help in every possible way. We couldn't stay in the rental as the landlord was moving her son in on the 7th November but we eventually came to the agreement that we would move into my mums on the 8th November if Jordan's sorted storage costs as we had no spare cash. Then I had awful trouble trying to get the storage cost from them but eventually after three weeks of moving out I had the deposit and storage cost paid.
Wanted to make anyone that's thinking of renting from this branch aware as I had an awful experience and will not be recommending them.
Wanted to make anyone that's thinking of renting from this branch aware as I had an awful experience and will not be recommending them.
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Latest Reviews
10th Jun 2015
reviewed by 'vdo'
22nd Apr 2015
reviewed by 'Sara'
10th Dec 2014
reviewed by 'Amy'
11th Jul 2014
reviewed by 'Jaymc'
21st May 2014
reviewed by 'David'
Opening Hours
Address
Jordans Residential Lettings
80 Sankey Street
Warrington
Cheshire
WA1 1SG
01925 474747
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 20% | £550 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 10,2015
Jun 10,2015
0
people found
this helpful
this helpful
We are currently in a disupute with Jordans, despite having an email stating that we can vacate the property early (as it's up for sale) they have now changed their minds and stating we have to pay the rent to the end of the tenancy, ...
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Apr 22,2015
Apr 22,2015
1
people found
this helpful
this helpful
JORDANS DELIVERED THE WORST CUSTOMER SERVICE I'VE EVER RECEIVED! To cut a long story short after months of terrible service from making appointments and them not turning up to more serious matters like them sending us letters in the post with our address on and ...
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Dec 10,2014
Dec 10,2014
2
people found
this helpful
this helpful
We got asked to leave the rental property at the end of the tenancy after the landlord changed their mind so extending the notice by an extra month giving us till November 2014, which we were grateful for as we were panicking about finding another property ...
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Jul 11,2014
Jul 11,2014
0
people found
this helpful
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This company is the worst letting agent I have ever
Dealt with.. "*"
Also we were lied to as we complained about work needed carrying out all of a sudden the landlord was selling up apparently... This was just a lie so they didn't have to ...
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Comment on agent fees
Extortion!!!!
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Jul 13, 2014
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(1)
Your opinion and feedback is appreciated and we are sorry to hear that on this occasion you have not been happy with the service you have received.
If you have any unresolved items that you wish to be explored further please follow our robust
customer care process, support by ARLA and the Property Ombudsman which can be found at:
http://jordansrentals.com/customercare ...
Jun 05,2014
Jun 05,2014
0
people found
this helpful
this helpful
When contacting Jordans I have dealt mainly with Linda. She has always been professional but friendly and extremely helpful on all occasions dealing with any queries or problems promptly and efficiently.
I must add that the above also applies to all staff I have had ...
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Jun 05, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
May 21,2014
May 21,2014
0
people found
this helpful
this helpful
I found Jordans very helpful in renting my property, From my experience i found it was better to market your property with a agent like Jordans who are letting agents only as opposed to an estate agent who sells and rents properties.
Their fees are ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
May 20,2014
May 20,2014
0
people found
this helpful
this helpful
good service helpful ladies fast
used the same company for over 10 years
always handle problem in a helpful way...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
May 19,2014
May 19,2014
0
people found
this helpful
this helpful
Jordan's have fully managed our property for over 20yrs. Linda and the other staff have always been prompt to reply to queries or advise us of any issues. When we had a water leak they liaised with the insurance company and arranged repairs to the ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 28,2014
Apr 28,2014
0
people found
this helpful
this helpful
Manager is unable to deal with issues that need to be properly addressed. Very unprofessional and unpleasant. She doesn't talk to you but screams at you and does not have any time to listen to a problem that you might have. Only her opinion counts....
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May 23, 2014
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(1)
Your opinion and feedback is appreciated and we are sorry to hear that on this occasion you have not been happy with the service you have received.
If you have any unresolved items that you wish to be explored further please follow our robust customer care process, support by ARLA and the Property Ombudsman which can be found at: http://jordansrentals.com/customercare ...
Apr 14,2014
Apr 14,2014
0
people found
this helpful
this helpful
I have been a landlord for 25 years and have
Been with Jordans for the same amount of
Time
The reason our relationship has endured the
Test of time is their excellent client skills
Which are exemperlary
I started with 1 property and now have 4 as
I ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 11,2014
Apr 11,2014
0
people found
this helpful
this helpful
prompt response to all enquiries, staff are all enthusiastic and polite. Problems raised by tenants are handed over for us to attend do with urgency and check outs are dealt with fairly to both us the Landlord and the Tenant. Mary and her team understand ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 10,2014
Apr 10,2014
0
people found
this helpful
this helpful
The office is always helpful, polite and welcoming. Nothing is too difficult for them. The only negative is that recently I have contacted the office by phone to explain what jobs I wanted doing, but then recieved e -mails about the same job asking what ...
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May 23, 2014
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Thank you for your feedback, we strive to offer a comprehensive and customer friendly service so it's good to hear you have been so happy with your experience of using Jordan's. ...
Apr 10,2014
Apr 10,2014
0
people found
this helpful
this helpful
Jordans advertised the property as soon as they received instructions. They found a tenant very quickly, and sorted all the relevant details for the tenant to move in. No problems at all....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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