100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Dec 09,2014
Dec 09,2014
3
people found
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this helpful
Quite possibly the most shocking experience I have had in dealing with an estate agent.
From initially communicating the wrong information of fundamental details such as is the property leasehold or freehold to unnecessarily getting involved in the communication between solicitors causing further delays. Admittedly the seller's solicitor was pretty bad at turning things around, but the agents at Sanderson James do not think twice about calling you up and blaming you for it. They are very unprofessional. We (seller and I) had reached an agreement to get the property cleaned and some repairs done, Sanderson James agents assured me that the work was being done that day, I only found when I went to inspect it 3 days later that they hadn't even started until the day of the inspection, and it was incomplete.
If you want an estate agent that will cut every corner possible, harass you on the phone for no good reason, and mess up on fundamentals like not giving you all the keys to property you bought (and claiming that they have!) then this estate agent is what you are looking for. For all others, I would say avoid like the plague.
From initially communicating the wrong information of fundamental details such as is the property leasehold or freehold to unnecessarily getting involved in the communication between solicitors causing further delays. Admittedly the seller's solicitor was pretty bad at turning things around, but the agents at Sanderson James do not think twice about calling you up and blaming you for it. They are very unprofessional. We (seller and I) had reached an agreement to get the property cleaned and some repairs done, Sanderson James agents assured me that the work was being done that day, I only found when I went to inspect it 3 days later that they hadn't even started until the day of the inspection, and it was incomplete.
If you want an estate agent that will cut every corner possible, harass you on the phone for no good reason, and mess up on fundamentals like not giving you all the keys to property you bought (and claiming that they have!) then this estate agent is what you are looking for. For all others, I would say avoid like the plague.
What agent could do to change your mind?
EVERYTHING needs addressing, from customer relations, to common sense to acting professionally, to knowing the law rather than assuming it. The purchase would have gone through quicker and smoother if the estate agent was not there. The same agent tenanted the property I was buying, yet they still managed to not get the property cleaned or looked at until the starting chasing the sale up. I really hope I never have to deal with these individuals again, and I hope that this review helps someone to avoid a terrible estate agent. I had to make so many concessions to accommodate for the incompetence of the estate agent, that I cannot stress enough what a bad idea it is to use thisI e company. To be completely fair I must say that when I dealt with Bianca and Jordan at the company I was given straight answers and never had the complete incompetence that xperienced with the rest of the staff there. I suppose a great improvement would be for those 2 individuals to educate their colleagues on the etiquette and behaviour expected. Clearly most of the staff their are solely driven on the commission in a property sale, it is strange that they do not understand that a good service will translate into more inevitable commission.Attached Filesnbsp;
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Latest Reviews
7th Jul 2017
reviewed by 'Warning'
Opening Hours
Address
Sanderson James Ltd
67 Reddish Lane
Gorton,Manchester
Greater Manchester
M18 7JL
0161 231 0808
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £110,000 | £185,000 |
| Lettings | 100% | 50% | £595 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 1 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 28,2020
Jun 28,2020
0
people found
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Olga dealt with setting-up the new tenancy agreement and was brilliant throughout. Olga was helpful, efficient, thorough, responsive and totally professional. On this basis I strongly recommend Sanderson James to landlords and tenants alike....
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Feb 21,2018
Feb 21,2018
2
people found
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Really helpful, gave me great advise, sold my property quickly, they were professional and friendly, they were a god send getting the sale through, would definitely recommend....
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Comment on agent fees
good
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Feb 26, 2018
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(1)
Sanderson James are very professional and helpful Agents. They have provided me an excellent service and I have no hesitation in giving them 4.50 stars out of five. Very good professionals ...
Jul 07,2017
Jul 07,2017
0
people found
this helpful
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*WARNING* Never go with this estate agents if you value your life !! they have left us homeless !! Shortly after signing the contract we discovered a mice infestation in the property they rented us , which is apparently in the contract that we have to deal with ...
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Comment on agent fees
Their fees are ridiculous for even a new reference to move out etc, wasted thousands on a property that cannot be utilised so Jennifer can go round in her Audi
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Dec 09,2014
Dec 09,2014
3
people found
this helpful
this helpful
Quite possibly the most shocking experience I have had in dealing with an estate agent.
From initially communicating the wrong information of fundamental details such as is the property leasehold or freehold to unnecessarily getting involved in the communication between solicitors causing further delays. Admittedly ...
read full review
read full review
What agent could do to change your mind?
EVERYTHING needs addressing, from customer relations, to common sense to acting professionally, to knowing the law rather than assuming it. The purchase would have gone through quicker and smoother if the estate agent was not there. The same agent tenanted the property I was buying, yet they still managed to not get the property cleaned or looked at until the starting chasing the sale up. I really hope I never have to deal with these individuals again, and I hope that this review helps someone to avoid a terrible estate agent. I had to make so many concessions to accommodate for the incompetence of the estate agent, that I cannot stress enough what a bad idea it is to use thisI e company. To be completely fair I must say that when I dealt with Bianca and Jordan at the company I was given straight answers and never had the complete incompetence that xperienced with the rest of the staff there. I suppose a great improvement would be for those 2 individuals to educate their colleagues on the etiquette and behaviour expected. Clearly most of the staff their are solely driven on the commission in a property sale, it is strange that they do not understand that a good service will translate into more inevitable commission.Attached Filesnbsp;
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Dec 10, 2014
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Hello and thank you for your review, as you are aware this was not your average house sale and there were a lot of hiccups along the way. We have our vendors best interest at heart and in respect we work very hard to try and get sales through quickly and as easy as possible. The issues that came to light when you was buying the property were solely out of our hands and due to the age of the property and information requested it wasn't plain sailing as you will agree. As for the repairs on the pr ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
We will take into account what issues you have raised but we believe we did everything and more to assure this sale went through as smoothly as possible. The vendor in this case was very happy with the sale and I'm sorry you wasn't. If there is anything Sanderson James can do please don't hesitate in contacting us and we will try our up most best to change your opinion.
Many Thanks
Emma O'Rourke (dealt with your sale from start to finish)