0% lettings valuation accuracy
40% lettings fee satisfaction
Dec 08,2014
Dec 08,2014
5
people found
this helpful
this helpful
A letting agent that takes no responsibility or duty of care for tenants. As an individual who takes great responsibility in upholding contractual agreements I find it upsetting and a betrayal of trust when a company entrusted to administer a property letting consistently perform their duties inadequately. My trust has been seriously abused by this company where they take a biased approach to their business favouring the interests of the landlords over the interests/requirements of their tenants. I have been financially compromised to the benefit of the landlord by this company despite acting in good faith and within the terms of the contract, with no recourse from the directors of the company who repeatedly refuse to consider that a customer complaint can be substantiated. I have provided conclusive evidence of sub-optimal and often sub-standard customer care only to have the behaviour of the named staff condoned and supported. This is a company that should be avoided if you want fair treatment, otherwise expect to be disadvantaged if you are an honest customer.
What agent could do to change your mind?
To give serious consideration to a customer complaint when there is compelling and extensive areas of concern. A compassionate understanding and consolatory manner should be maintained at all times and any customer who has taken the time to raise concerns does not want to be met with denial and unwillingness to believe that there is potential deficits within their business.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
29th Nov 2021
reviewed by 'Alun'
5th May 2017
reviewed by 'RealEstateBroker'
30th Oct 2016
reviewed by 'Burn'
21st Oct 2015
reviewed by 'JB'
27th Feb 2015
reviewed by 'Gemma'
Opening Hours
Address
Dawsons Estate Agents
77 Newton Road
Mumbles,Swansea
West Glamorgan
SA3 4BN
01792 367301
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 40% | £795 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 5 | 1 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 15,2023
Mar 15,2023
0
people found
this helpful
this helpful
We employed Dawsons Mumbles branch to sell our property in October 2022 and we are completing tomorrow. Throughout the whole process the staff at the office headed by Emma Bolton have been absolutely magnificent. Their communication has been superb keeping us informed every step of the ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 29,2021
Nov 29,2021
0
people found
this helpful
this helpful
Sarah at the Mumbles office is a really knowledgable and professional agent who is a pleasure to deal with.
She had very good knowledge of the details of the property and has a very pleasant demeanour...
read full review
read full review
Was this helpful?
Yes
Yes
May 05,2017
May 05,2017
12
people found
this helpful
this helpful
I concur with the other reviews. This letting agency is an absolute disgrace. Do not believe a word that comes out of their mouths. They consistently lie and take weeks to solve the most basic of problems. I would advise anybody to steer well away ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2016
Oct 30,2016
8
people found
this helpful
this helpful
If I could give Dawsons half a star, I would. This is the worst estate agency I have ever dealt with. They are shamefully slow at dealing with problems, and they never call me back when I have left a message. Of the 3 'after hours' ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2015
Oct 21,2015
14
people found
this helpful
this helpful
I would not recommend this agency at all - I only wish I had read the reviews on this site, I completely agree with them all. From the time I signed the agreement I just felt there was no respect shown to me whatsoever, as ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27,2015
Feb 27,2015
8
people found
this helpful
this helpful
Hi all
Please please do not go anywhere near Dawson Letting they tend to treat there tenants very poorly and respect the landlords more then tenant. Examples I was stopped by a parent at the school which is not far from my home. I was ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 08,2014
Dec 08,2014
5
people found
this helpful
this helpful
A letting agent that takes no responsibility or duty of care for tenants. As an individual who takes great responsibility in upholding contractual agreements I find it upsetting and a betrayal of trust when a company entrusted to administer a property letting consistently perform their ...
read full review
read full review
What agent could do to change your mind?
To give serious consideration to a customer complaint when there is compelling and extensive areas of concern. A compassionate understanding and consolatory manner should be maintained at all times and any customer who has taken the time to raise concerns does not want to be met with denial and unwillingness to believe that there is potential deficits within their business.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 06,2013
Apr 06,2013
3
people found
this helpful
this helpful
Couldn't organise a P#¢Æ’£#¢Æ’£#¢Æ’£ up in a Brewery.
Cocked up Water bill so I had to contact SWALEC to restart my own house account that they had cancelled instead of let property.
Lost my property keys and swore blind that I had taken them.
I ...
read full review
read full review
What agent could do to change your mind?
Be more active and interested. Get some competent staffAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
