0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 11,2011
Aug 11,2011
12
people found
this helpful
this helpful
As a Landlord i have been with Thirwells for nearly 6 months in that time I have called twice to resolve what is minor instructions. On both times they failed to fulfil the most simple of requests.
Vital Information was not passed on to my tenant on both occasions also very important documents and information was not passed onto myself. Therefore I am going to vote with my feet and leave.
They have abrupt and inept staff who couldn't arrange a p! up in a brewery if their lives depended on it. And all they can respond to my disappointment 'in what they call a service' is HUMAN ERROR. Which I don't except as any excuse. i hope this goes out as a warning to all TENANTS AND LANDLORDS NOT to use Thirwells as a business for Letting. As i find the to be highly incompetent and unprofessional in all areas of communications especially when they have your money and you are paying them for a service!!!!
Vital Information was not passed on to my tenant on both occasions also very important documents and information was not passed onto myself. Therefore I am going to vote with my feet and leave.
They have abrupt and inept staff who couldn't arrange a p! up in a brewery if their lives depended on it. And all they can respond to my disappointment 'in what they call a service' is HUMAN ERROR. Which I don't except as any excuse. i hope this goes out as a warning to all TENANTS AND LANDLORDS NOT to use Thirwells as a business for Letting. As i find the to be highly incompetent and unprofessional in all areas of communications especially when they have your money and you are paying them for a service!!!!
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Latest Reviews
3rd Nov 2023
reviewed by 'Edward'
11th Aug 2011
reviewed by 'missminogue'
Opening Hours
Address
Clarke Munro
75 Borough Road
Teeside
Middlesbrough
TS1 3AA
01642 300700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £325 | £325 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 03,2023
Nov 03,2023
0
people found
this helpful
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Worst Agents - charge for things that they have not done. Give incorrect advice on works needing doing just to make a profit from the landlord. Botch most repair jobs then refuse to reply when complaints are made. Staff are not competent at all at ...
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Nov 03, 2023
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(1)
oh, my goodness, never have we read such nonsense. Secondly if you are going to leave a review in a false name make sure we don’t find out who sent it.
So, for the purpose of this reply I will call you by your real name Susan Law
Susan Law, you have been the most difficult landlord we have ever had the mis fortune to deal with, you are no longer our client as we withdrew you from our books.
We can only presume that you are very angry as your unholy plan to deceive your last tenants has n ...
Aug 11,2011
Aug 11,2011
12
people found
this helpful
this helpful
As a Landlord i have been with Thirwells for nearly 6 months in that time I have called twice to resolve what is minor instructions. On both times they failed to fulfil the most simple of requests.
Vital Information was not passed on to my tenant ...
read full review
read full review
Was this helpful?
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Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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