92% lettings valuation accuracy
73% lettings fee satisfaction
Dec 08,2014
Dec 08,2014
0
people found
this helpful
this helpful
we were relieved when our relationship with Lauristons ended, we thought we did not get value for money. To begin with, the property was presented as immediately available but several days after we made our offer, Lauristons informed us that the landlord needed two more weeks before making the flat available. We had a 3 months old baby and had to go to a b&b for ten days. At one point before our move in date, we stopped getting replies from our agent and we later found out she was on leave, this was not the last time we found out that "out of office" replies were not used. We had to go up to the branch director in order to have news about our negotiations. Despite signing up for a independent inventory, we were told just days before our move in that the landlord would do the inventory, something which he never did and which caused us problems with the deposit at the end of the tenancy. Also, the flat was presented with a dishwasher which never worked for a single day of the tenancy but for us it was the deal maker. Not having had an independent inventory, we had to rely on the landlord's good will which did not work. At the end of our tenancy, when showing the flat to perspective tenants we saw that Lauristons agents still presented the dish-washer as functioning.
We were promised a welcome pack but never received it and actually the person in charge of managing our contract never got back to us after our move on any of our emails, including one flagging the lack of an inventory. We later found that she, too, was on leave but did not have any automatic reply. After we used the break clause, it took Lauristons two weeks to get the keys from the landlord to show the flat to perspective tenants and so we had to stay in for every appointment, often with few hours of advance notice. They were completely absent from the check out and in fact one of the agents called us 11 days after we moved out to ask where were the keys (we had of course given them back to the landlord). In the end, we were left wondering what would have been the difference if we had used gumtree, except for the negotiations in which we ended up paying £ 15 pcm more than the posted price and signing up for a longer contract than we wanted. We offered a higher price based on the the information we received from the agent that we could move in immediately and that the dishwasher was functioning.
We were promised a welcome pack but never received it and actually the person in charge of managing our contract never got back to us after our move on any of our emails, including one flagging the lack of an inventory. We later found that she, too, was on leave but did not have any automatic reply. After we used the break clause, it took Lauristons two weeks to get the keys from the landlord to show the flat to perspective tenants and so we had to stay in for every appointment, often with few hours of advance notice. They were completely absent from the check out and in fact one of the agents called us 11 days after we moved out to ask where were the keys (we had of course given them back to the landlord). In the end, we were left wondering what would have been the difference if we had used gumtree, except for the negotiations in which we ended up paying £ 15 pcm more than the posted price and signing up for a longer contract than we wanted. We offered a higher price based on the the information we received from the agent that we could move in immediately and that the dishwasher was functioning.
What agent could do to change your mind?
1. More attentive and responsive, reply to emails or set up an out of office reply with other agents to be contacted 2. make sure that an inventory is carried out, particularly if that is specified in the contract 3. Make sure that the landlord is ready to move out when advertising the availability date 4. even when the property is not managed, make sure to act as an intermediary between the landlord and the tenant (as we have experienced with other agents)Attached Filesnbsp;
Comment on agent fees
We paid as much as we did with other agents in the past and after that but we feel we got less. Basically, the agent was really present (and with wrong information about the availability of the flat) only during the initial phase of the negotiations in which we ended up paying more than the posted price.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Aug 2023
reviewed by 'Ben'
16th May 2022
reviewed by 'Maria Taibo'
24th Jun 2021
reviewed by 'Gary'
7th Apr 2020
reviewed by 'Jeanette'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 92% | 73% | £550 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 0 | 42 | 14 | 50 | 6 | 37 | 0 | 9 | 2 |
Areas covered
- SW19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 28,2023
Aug 28,2023
1
people found
this helpful
this helpful
Having now left a rental property that was managed by Lauristons, we can honestly say we had the worst experience with this estate agents.
Let’s start with this. We had damp in the bathroom a few months into our contract, which we told them ...
read full review
read full review
Was this helpful?
Yes
Yes
May 16,2022
May 16,2022
1
people found
this helpful
this helpful
Excellent customer service. Neel Patel was very kind, efficient and he replies the emails within half an hour! Really much appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24,2021
Jun 24,2021
1
people found
this helpful
this helpful
If you are selling in SW20 find another agent. They managed 2 viewings in a 12 week period despite there being demand before they got me so sign an exclusive sale agreement, I never received any updates or useful information regarding what was happening, awful pictures taken ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18,2020
Apr 18,2020
1
people found
this helpful
this helpful
The team at Lauristons have been very responsive and helpful during current challenging environment which is really appreciated, offering clear advice throughout....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 07,2020
Apr 07,2020
1
people found
this helpful
this helpful
Lauristons have been proactive, supportive throughout the last few months - constantly keeping me updated about our tenants position, and ensuring everyone is kept safe. Letting our house through Lauristons in August was in hindsight a great decision or us, and our tenants....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 07,2020
Apr 07,2020
1
people found
this helpful
this helpful
Although I live in South Africa Lauristons keep me fully informed on my property that they manage for me. John, Michelle and Emma are are part of a great team...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2018
Mar 02,2018
3
people found
this helpful
this helpful
Worst letting agency in London.
Having lived in London for 4 years, I'm accustomed to the processes, procedures and policies of London letting agencies. Yet Laursitons' Wimbledon Office went out of their way to demonstrate their incompetency.
The whole process from start to finish was made ...
read full review
read full review
Comment on agent fees
Higher than average Be aware of the professional clean charge before you sign your contract Moving in and check out fees are the highest I've ever paid, even since moving out of the flat. £60 charge to provide a reference to a new letting agency.
Was this helpful?
Yes
Yes
Dec 28,2017
Dec 28,2017
3
people found
this helpful
this helpful
This agancy failed to release your deposit on time and made up charges totalling over £200. They failed to response to our TDS inquiry and their correspondence with us in unprofessional. Try to avoid this agent....
read full review
read full review
Comment on agent fees
Super high.
Was this helpful?
Yes
Yes
Dec 05,2017
Dec 05,2017
0
people found
this helpful
this helpful
Excellent service, helpful and friendly team, especially our main agent Chuk. Lauristons marketed our property well, and helped us secure a good offer in under a week of our property going on the market. They were really helpful with great communication throughout the following process ...
read full review
read full review
Comment on agent fees
In line with everyone else’s.
Was this helpful?
Yes
Yes
Nov 22,2017
Nov 22,2017
0
people found
this helpful
this helpful
Great agency, I found them to be the right balance between a large enough agency, able to drive in a lot of viewings and ensure a good offer, and a small enough agency with a local feel, that treated us with deference and promptitude, not ...
read full review
read full review
Comment on agent fees
I found the fees to be acceptable, in the mid-range of our searches and the service was great so we are happy with it.
Was this helpful?
Yes
Yes
Nov 06,2017
Nov 06,2017
0
people found
this helpful
this helpful
James replied promptly to my online request and was more than understanding when a busy schedule only allowed for an email exchange rather than calls.
He took the time to know my search requirements and put together a very good viewing schedule with his colleague ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Oct 24,2017
Oct 24,2017
2
people found
this helpful
this helpful
Would give 0 if possible for customer service. Rude and defensive when told property was being withdrawn. No guidance or consideration of the customers needs. Said they call 200 customers a day no one did anything in the 30 minutes we were sitting in the office...
read full review
read full review
Comment on agent fees
Fees were high considering the effort put in.
Was this helpful?
Yes
Yes
Oct 26, 2017
View all comments
(1)
Dear Alf,
I was disappointed to read your review and have attempted to investigate further. However; we have no record of an Alf or Alfred as a vendor at our Wimbledon office at any point in the last 12 months.
If you would like to contact me directly with more information so that I may investigate further and reply fully, I can be reached via [email protected] ...
Sep 28,2017
Sep 28,2017
0
people found
this helpful
this helpful
Great management of our tenancy and convenient processing of all documentation. Georgina paid particular attention to our needs and made the entire process simple to navigate for us. She paid particular attention to our views and was very accommodating to our needs. Thanks a ton ...
read full review
read full review
Comment on agent fees
Transparent with no hidden fees and appropriate costs which were made aware to us from the start.
Was this helpful?
Yes
Yes
Sep 20,2017
Sep 20,2017
0
people found
this helpful
this helpful
Great service from Chuk Agudosi. I am not sure we would have got there without his expertise and can do attitude....
read full review
read full review
Comment on agent fees
Fair fees for a lot of work
Was this helpful?
Yes
Yes
Sep 11,2017
Sep 11,2017
0
people found
this helpful
this helpful
I am a solicitor from the far-east. My wife and I recently completed a new flat purchase in S. Wimbledon through Lauriston under the care of Jonathan Roberts.
To me, Lauriston is as good as Jonathan is good; and Jonathan is beyond good.
He goes ...
read full review
read full review
Comment on agent fees
Reasonable.
Was this helpful?
Yes
Yes
Sep 06,2017
Sep 06,2017
0
people found
this helpful
this helpful
Estate Agents tend to have a stereo type which in the main can have a hint of truth to it, but this is not the case with Lauristons in Wimbeldon who not only "talk the talk" but "walk the walk. In a technology driven era ...
read full review
read full review
Comment on agent fees
It was competitive
Was this helpful?
Yes
Yes
Aug 31,2017
Aug 31,2017
0
people found
this helpful
this helpful
I am very happy to recommend both James and Chuk based on their management of the Sale of my property. Both are extremely professional, and were contactable at all times. A realistic value was put on the property, and once a buyer was identified they ...
read full review
read full review
Comment on agent fees
The Agent fees were very fair.
Was this helpful?
Yes
Yes
Aug 08,2017
Aug 08,2017
0
people found
this helpful
this helpful
Great experience overall, great dynamism, courtesy and willingness to help from Georgina.
She understood what we were looking for.
She has been quick and efficient to reply to us.
She has helped us to make the best offer while also keeping in mind the landlord.
...
read full review
read full review
Comment on agent fees
Great experience overall, great dynamism and willingness to help. A member of staff who understand the requirements.
Was this helpful?
Yes
Yes
Aug 06,2017
Aug 06,2017
0
people found
this helpful
this helpful
I had a great experience with Lauristons. In particular James is very professional and kept me informed all the way. I felt the service was personalised I did not feel I was just 'another buyer and another property' on a queue. I definitely recommend Lauristons, ...
read full review
read full review
Comment on agent fees
good fees
Was this helpful?
Yes
Yes
Jun 15,2017
Jun 15,2017
0
people found
this helpful
this helpful
Georgina helped me and my family in our search for a new 3 bed property to rent in Wimbledon.She took the time to listen to exactly what we wanted in a property, and didn't waste our time making suggestions that didn't meet our search criteria(...
read full review
read full review
Comment on agent fees
Lauristons fees are pretty average BUT some local agents fees are more reasonable but lauristons were also flexible.
Was this helpful?
Yes
Yes
Jun 06,2017
Jun 06,2017
5
people found
this helpful
this helpful
Unhelpful, rude, complete failure to do the job required even when chased multiple times to multiple people and indeed told an outright lie. This is concerning an end of tenancy and 2 weeks after landlord accepting to give the deposit back and accepting to do the ...
read full review
read full review
Comment on agent fees
Expensive to do anything with and even when I did pay for my reference it took a week and required me chasing else would have lost the property I was moving into
Was this helpful?
Yes
Yes
Apr 28,2017
Apr 28,2017
1
people found
this helpful
this helpful
Great customer service from Cameron after a very problematical landlord representative. He really went the extra mile to make sure we were able to let the property in Wimbledon. Thanks so much....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
Excellent service from the team at Lauristons and James Wheatley in particular. Their very proactive sales approach seen the property under offer at our agreed target price within 3 weeks. James did a good job managing the various interested parties through to exchange and in particular ...
read full review
read full review
Comment on agent fees
Happy with fees given price achieved and service provided
Was this helpful?
Yes
Yes
Apr 03,2017
Apr 03,2017
0
people found
this helpful
this helpful
Interesting sales process, but we got there in the end. James was very helpful keeping the sale together & dragging everyone over the line....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 04, 2017
View all comments
(1)
Thank you very much for your 5 star review. The sales process, particularly for leasehold properties, is often more complicated than initially anticipated. I'm glad to see though that James has been effective in making the difference to ensure a positive outcome.
Darren Baker
Group Sales Director ...
Mar 20,2017
Mar 20,2017
0
people found
this helpful
this helpful
I marketed my property with Lauristons in October last year and in that time I found them very efficient and positive and friendly. James brought round the buyer to whom I have now sold the property and throughout he has been very professional, friendly and ...
read full review
read full review
Comment on agent fees
I think the fees quoted to me are very reasonable and reflect all the hard work done to achieve my sale.
Was this helpful?
Yes
Yes
Apr 03, 2017
View all comments
(1)
Thank you very much for your 5 star review and recommendation to future clients to work with Lauristons.
Darren Baker
Group Sales Director ...
Mar 17,2017
Mar 17,2017
0
people found
this helpful
this helpful
Great team at the Wimbledon branch. Intially introduced to the estate agent by Alex who kept me updated with viewings booked in and feedback given back by potential buyers from the viewings. James took over the process, had a viewing booked in with his applicant ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 03, 2017
View all comments
(1)
Thank you very much for your review of our Wimbledon Sales team. It's always a real pleasure to read comments from our customers who have enjoyed working with us.
Darren Baker
Group Sales Director ...
Mar 17,2017
Mar 17,2017
3
people found
this helpful
this helpful
I have been a tenant of Lauristons for 2 years. I have never been so disappointed with communication, customer service, accuracy or timeliness of a service. When moving into the property the estate agents were quick at processing the forms and very prompt at requesting payments. ...
read full review
read full review
Comment on agent fees
The fees charged as administration fees when vacating the property were not justified - they are not explained and I don't understand what they cover.
Was this helpful?
Yes
Yes
Apr 06, 2017
View all comments
(1)
Sorry to hear your disappointment with the service. The deposit release can be a difficult process as it has to be negotiated between us, as the agent, the tenant and landlord. Our property management team endeavour to make the deposit return hassle free and I'm sorry that this was not the case on this occasion. Regarding administration and cleaning fees, our fees are transparent and are outlined on application and on all our listings. ...
Mar 06,2017
Mar 06,2017
0
people found
this helpful
this helpful
Lauristons dealt with my property as a letting agent for over six years (Susan) and then sold my property (Chuk). Throughout Susan and Chuk (and their colleagues) showed the upmost professionalism. But most important was the way in which they dealt with me on a ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 13, 2017
View all comments
(1)
Thank you very much for your 5 star review of our Sales and Lettings teams. Chuk and the team in Wimbledon always strive to deliver the best possible experience for all of our clients and I'm very pleased to read that they have delivered yet again.
Best regards,
Darren Baker
Group Sales Director ...
Mar 01,2017
Mar 01,2017
0
people found
this helpful
this helpful
Really great experience with Lauristons. They had the most interesting properties and were very helpful in guiding us through the buying process quickly....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2017
View all comments
(1)
Dear Ellen,
Thank you very much for your 5 star review. I'm very pleased to read that Alex was able to assist and that you enjoyed your experience of working with us.
Darren Baker
Group Sales Director ...
Feb 20,2017
Feb 20,2017
0
people found
this helpful
this helpful
Georgina has been the most helpful and friendly agent we have met throughout our property search period. She certainly went above and beyond her usual call or duty and really put our interest first - we always felt that we had her on our side. ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:07 AM 08/09/2017 by Ryan Palattao
Thank you for constructive feedback and recommendations on how our service and communications can be improved. We regret that your experience was not to the high standard our reputation has been built on.
I apologise for any inconvenience caused throughout your tenancy, and I will ensure that your previous landlord is aware of the feedback as well to avoid these issues recurring with future tenancies.
Best wishes
Silvia Eldawi
Lettings Director