92% sales valuation accuracy
96% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction
Dec 05,2014
Dec 05,2014
11
people found
this helpful
this helpful
Cheffins were employed to sell my house, this they did, however, I did the only viewing and 2 days after the viewing we still had not heard from them. I telephoned and found we had an offer. After this offer was accepted, Cheffins dropped off the planet and we never heard from them again. I emailed but had no responses. Nearing completion again no contact from Cheffins, we tried to get Cheffins to find out about our chain but were lied to and fobbed off. Complained to Richard Freshwater after completion, he said he would look into but guess what two weeks later no response. All Cheffins managed to do was take some photos, put them on the internet then bank over £5,000. DON'T use and DON'T trust. DREADFUL SERVICE AND NO COMMUNICATION AT ALL.
What agent could do to change your mind?
Reply to complaint, reply to emails, explain the bad serviceAttached Filesnbsp;
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Latest Reviews
22nd Nov 2024
reviewed by 'Deborah'
27th Oct 2024
reviewed by 'Alison'
8th Oct 2024
reviewed by 'Natalie'
6th Oct 2024
reviewed by 'Jiayin'
Opening Hours
Address
Cheffins
Clifton House, 1-2 Clifton Road
Cambridge
Cambridgeshire
CB1 7EA
01223 214 214
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £150,000 | £2,000,000 |
| Lettings | 95% | 96% | £750 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 97 | 6 | 57 | 1 | 16 | 2 | 5 | 4 |
Areas covered
- CB1
- cb2
- cb3
- cb4
- cb21
- cb22
- cb23
- cb24
- sg8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
Images & Videos
Nov 22,2024
Nov 22,2024
0
people found
this helpful
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Putting our house on the market with Cheffins was a very straightforward process. Their attention to detail regarding the marketing of the house via RIghtmove meant that it was presented extremely well. The EPC was included in the selling package and was professionally done.
The ...
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Nov 25, 2024
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Thank you very much for your 5* review for our team in Cambridge. ...
Oct 27,2024
Oct 27,2024
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Over the last five years of letting out our property through Cheffins Angie German has provided us with an excellent service. She has always had our best interests at heart and dealt with all issues promptly and efficiently. She was always very professional, approachable and ...
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Oct 31, 2024
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Thank you for taking the time to leave a 5* review for Angie in our Cambridge Lettings team. ...
Oct 14,2024
Oct 14,2024
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It was great, they offered quiet a bit of support especially when experiencing issues with the documentation that is missing....
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Oct 15, 2024
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Oct 09,2024
Oct 09,2024
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A thoroughly professional service from start to finish. Evie was really accommodating, arranging a second viewing for us when one tenant couldn't attend the initial one. Very friendly and relaxed throughout. Excellent follow up service too with the option to have assistance with setting up ...
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Oct 15, 2024
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Oct 08,2024
Oct 08,2024
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Cheffins is great! they were very quick to respond to any of our questions, their renting system was easy to use and they gave us help with setting up bills, etc. Evie Burgess has been particually helpful and friendly everystep of the way! I totally ...
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Oct 15, 2024
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Thank you for leaving a 5* review. ...
Oct 06,2024
Oct 06,2024
0
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Evie Burgess has been very professional and efficient in helping us secure our recent flat renting. Kudos to her!...
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Oct 07, 2024
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Oct 05,2024
Oct 05,2024
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Cheffins are amazing! Their friendly staff and prompt response to emails are superior to other agents. Evie made the whole process seamless and her kind and professional demeanor really was appreciated. Sophie was also super helpful during the viewing phase and was happy to answer ...
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Oct 07, 2024
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Thank you for taking the time to leave a 5* review. We appreciate the feedback. ...
Sep 26,2024
Sep 26,2024
0
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Many thanks to all at Cheffins for their hard work and effort in getting our sale and purchase done. Special thanks to Emma and Harry who worked especially hard and were always polite and efficient through difficult times in getting the job sorted. We are ...
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Oct 07, 2024
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Sep 25,2024
Sep 25,2024
0
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We sold our house through Cheffins. They gave excellent advice, knew the accurate market values and their paperwork was easy to understand and very fair to both parties.
The Marketing Team was exceptional, they kept us advised of viewings, comments made by their applicants and ...
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Sep 25, 2024
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Thank you very much for your 5* review. We were delighted to be able to sell your house for you. ...
Aug 25,2024
Aug 25,2024
0
people found
this helpful
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We had a really good experience with Cheffins - we both sold and bought through them. Harry helped with our sale and following his advice we got a lot of interest in our house and a price we were happy with. On the purchase side ...
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Aug 29, 2024
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Thank you for your 5* review. We really appreciate you taking the time to do this for us. ...
Aug 14,2024
Aug 14,2024
0
people found
this helpful
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It was our first rented apartment in the UK and I can only say good words about Cheffins.
The were always very helpful during that crazy tenant assessment process and after move-in there was always very quick communication, good advice and fair relationship.
Strongly Recommend!...
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Aug 20, 2024
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Thank you very much for leaving a 5* review for our Lettings team. ...
Aug 02,2024
Aug 02,2024
0
people found
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We bought a house that was managed by Cheffins and they were very professional and competent. Our sales progressor Emma was really quick to get everything moving down a long chain. Thank you!...
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Aug 06, 2024
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Jul 30,2024
Jul 30,2024
0
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We came to Cheffins after we failed to sell our property with our previous agent. Harry Simmonds impressed from the outset walking us through what was available to us, where the market was and what Cheffins could do to set themselves apart from the other ...
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Aug 06, 2024
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Jul 10,2024
Jul 10,2024
0
people found
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Our family home was special to us, but in poor condition and difficult to sell. We came to Cheffins after a time with another agent. Cheffins handled the sale, and difficulties, which included falling market values, in a very professional way. They were impressively energetic ...
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Jul 19, 2024
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Thank you for taking the time to leave a 5* review. We were delighted to be able to help you with the sale of your family home. Thank you for choosing Cheffins. ...
May 20,2024
May 20,2024
0
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Cheffins did a fantastic job to advertise my house. I was very impressed with their customer service. Emma and Holy were very professional and friendly, provided regular and helpful communication, definitely use gain....
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May 24, 2024
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Thank you for leaving a 5* rating for our Cambridge team. ...
May 03,2024
May 03,2024
0
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Our Lettings Manager, Angie German, was great throughout the 3 years of our tenancy. Any issues were swiftly resolved and we always felt Angie had our best interest at heart. Communication with Angie was always fast and solution oriented. All in all thanks to her the ...
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May 14, 2024
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Thank you for your 5* review for Angie in our Lettings team in Cambridge. We appreciate you doing this for us. ...
May 02,2024
May 02,2024
0
people found
this helpful
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I worked with Sophie Copley and she was amazing. She understood my situation and managed to speed up the process for me, which was very helpful. She was sweet, nice, and supportive throughout the whole process and I cannot recommend her enough....
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May 14, 2024
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Thank you for your 5* review for Sophie in our Cambridge team. We appreciate the feedback. ...
May 02,2024
May 02,2024
0
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Angie is professional, fast, friendly, and kind. I was always extremely impressed by her support....
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May 14, 2024
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Thank you for your 5* review for Angie in our Lettings team in Cambridge. ...
May 01,2024
May 01,2024
0
people found
this helpful
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Holly and Emma provided me with excellent service and regular and helpful communication on the progress of the sale throughout. I would happily use Cheffins for my future future property transactions....
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May 02, 2024
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Thank you for the 5* review for Holly and Emma in our Cambridge sales team. ...
Apr 30,2024
Apr 30,2024
0
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Great level of service from Cheffins. Polite, friendly, helpful, timely, very professional and great choice of support services - the property inventory was the most detailed and accurate we've ever seen....
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May 02, 2024
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Thank you so much for your 5* review for our Lettings team in Cambridge. ...
Apr 26,2024
Apr 26,2024
0
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Cheffins did an excellent job of marketing our house and in keeping everything going when the chain got a bit shaky, easy to deal with and very responsive....
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May 02, 2024
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Thank you very much for your 5* review. ...
Apr 21,2024
Apr 21,2024
0
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Sophie Copley from Cheffins Lettings provided exceptional service! Her professionalism and attention to detail made finding my new home a breeze....
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Apr 24, 2024
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Thank you for your 5* review for Sophie in our Lettings team in Cambridge. ...
Apr 19,2024
Apr 19,2024
0
people found
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I just wanted to express my gratitude to Cheffins, especially to Sophie for her exceptional assistance recently. Sophie's support made a real difference to our experience. Her expertise and genuine care made us feel valued and confident throughout the process. I wholeheartedly recommend Sophie and ...
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Apr 24, 2024
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Thank you for your feedback, we really appreciate you taking the time to do this. ...
Apr 18,2024
Apr 18,2024
0
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Our experience acquiring a letting with Cheffins was excellent. All of the staff, especially Sophie, quickly communicated and kept us in the loop throughout the process.When issues arose or we had questions during the initial offer they were professional and honest....
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Apr 24, 2024
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Thank you for your 5* review for Sophie and our Lettings team. ...
Sep 22,2023
Sep 22,2023
0
people found
this helpful
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I have had multiple mediocre to bad experiences with letting agents in the past between London and Cambridge. Cheffin has definitely changed this for me!. I was luck enough to have Angie oversee the period of tenancy, who was both professional and very considerate. always ...
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Sep 26, 2023
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Thank you for your 5* review for Angie in our Cambridge Lettings team and your recommendation. We really appreciate you taking the time to do this for us. ...
Sep 12,2023
Sep 12,2023
0
people found
this helpful
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Cheffins provided a great service chasing our difficult purchase through! Holly and Elizabeth were very responsive and helpful the whole way through the process especially towards the end!
I would highly recommend using Cheffins, they cant' do enough for you!...
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Sep 13, 2023
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Thank you for your 5* review for Elizabeth and Holly in our Cambridge sales team. ...
Aug 18,2023
Aug 18,2023
0
people found
this helpful
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Angie German, who looks after our property, is an absolute star. She is efficient and helpful and I couldn't recommend her highly enough. Nothing is a problem. Issues with the property are sorted sensibly and promptly....
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Aug 18, 2023
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Thank you for your 5* review and for your comments about Angie in our Cambridge Lettings team. We will pass this review on to her. ...
Aug 07,2023
Aug 07,2023
0
people found
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Very good and attentive service from Cheffins. What lets them down is their choice of reference agency - The Lettings Hub, what a terrible experience, even now a week after I've moved in they are still haranguing me with emails and phone calls....
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Aug 09, 2023
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Thank your for this review Michael. We understand from our colleagues in the Lettings department that the issue with our third party provider has now been resolved. ...
Aug 05,2023
Aug 05,2023
0
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Brilliant service, great communication and very helpful team - would definitely use again...
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Aug 07, 2023
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Thank you for leaving a 5* review for our Cambridge team. ...
Jul 16,2023
Jul 16,2023
0
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We have found all the staff so helpful, kind and polite so far. Especially Sophie and Helen, they've responded to our needs quickly and efficiently and they've been really friendly....
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Jul 19, 2023
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Thank you for your 5* review and for mentioning Helen and Sophie from our Cambridge Lettings team. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:56 AM 04/03/2020 by allAgents
Awards won by Cheffins, Cambridge CB1 7EA
-
2024
Best Estate Agent in CB1
-
2023
Best Estate Agent in Cambridge
-
2023
Best Estate Agent in CB1
-
2022
Best Estate Agent in CB1
-
2024
Best Estate Agent in Cambridge
-
2024
Best Letting Agent in CB1
-
2023
Best Letting Agent in CB1
-
2022
Best Letting Agent in CB1
-
2022
Best Estate Agent in Cambridge
-
2024
Best Letting Agent in Cambridge
-
2023
Best Letting Agent in Cambridge
We were pleased to be able to sell your house within 8 days of it going on the market unfortunately, we were not involved in the upward chain and so were not able to advise you.
The team have been in contact regarding your concerns and we hope to be able to resolve these as soon as possible.