Castles Estate Agents (London)
Waltham Abbey, EN9
5/5, 42 reviews
100% recommended
93% sales valuation accuracy
92% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction

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“Castles had kept in contact with me on a regular ......”

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Dec 05,2014
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By: 'Hayley'
Dec 05,2014
0 people found
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Castles had kept in contact with me on a regular basis updating me with properties within my price range and specification which meant they did not waste my time sending over properties that would not interest me. I viewed a couple of properties which did not feel like the 'one'. I never received any pressure from them to make an offer. We was in the process of buying a house with a different estate agent when it fell through as once the survey was carried out there was stuff we were not happy with. The very same day we pulled out we went on rightmove and see a house we were really interested in viewing. I called Castles and spoke to Ryan who offered me a viewing the very same day. Myself and my partner looked around and was very happy with what we see. Also, that Ryan just let us view the property and advised he would be available for any of our question if needed which I much preferred. At the end of the viewing Ryan asked if we needed privacy to discuss our thoughts on the property which I thought was very professional but we didn't need privacy and made an offer there and then. Ryan said he would cancel all other viewings, which we were apprehensive about as there was a few estate agents that say what you want to hear, but Ryan stuck to his word and within just 8 weeks we had the keys to our new home. If I was ever to sell it would definitely be through them :o)
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Latest Reviews

View all Reviews 42
26th Jan 2021
reviewed by 'Victoria'
“Best letting agency met so far, we are very satisfied with the services provided. Fay and Tom where very helpful ......”
22nd Sep 2019
reviewed by 'Yesim'
“Outstanding, First Class service from both Tom and Daniel at Castles Estate Agents, Waltham Abbey. Honest, sincere at all times, ......”
23rd Sep 2018
reviewed by 'Colin'
“Very happy with the friendly and thorough service given by Daniel & Tom at Castles. Nothing ever seemed too much bother, ......”
2nd May 2018
reviewed by 'RachelC'
“From start to finish our experience with Tom and Daniel was excellent. They kept in regular contact giving feedback on ......”
28th Aug 2017
reviewed by 'Androulla'
“I would like to say a huge thank you to both Daniel and Tom for all the effort and time ......”
16th Jun 2017
reviewed by 'Mr'
“We would have no hesitation in recommending Tom to anyone selling or buying a property. He was professional and helpful ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Castles Estate Agents (London)
2-4 Highbridge Street
Waltham Abbey
Essex
EN9 1DG
01992 711119

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 92% £178,000 £365,000
Lettings 0% 99% £1,850 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 0 21 0 19 0 1 0
Areas covered
  • EN9
  • WALTHAM ABBEY
  • E4
  • CHESHUNT
  • EN8
  • WALTHAM CROSS
  • EN7
  • Nazeing
  • Chingford
  • CHINGFORD
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Waltham Abbey, EN9

“Highly recommended!!!!...”

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Jan 26,2021
Minithumbup
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Tom
By: 'Victoria'
Jan 26,2021
0 people found
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Best letting agency met so far, we are very satisfied with the services provided. Fay and Tom where very helpful to make us feel comfortable since the beginning. Thank you guys !...
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“Outstanding, First Class service from both To......”

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Sep 22,2019
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By: 'Yesim'
Sep 22,2019
0 people found
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Outstanding, First Class service from both Tom and Daniel at Castles Estate Agents, Waltham Abbey. Honest, sincere at all times, nothing to much for either to handle, if busy, both call you back ASAP. Chase Solicitors for progress updates. Very welcoming on the phone and ...
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“Delighted!...”

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Sep 23,2018
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Tom
By: 'Colin'
Sep 23,2018
0 people found
this helpful
Very happy with the friendly and thorough service given by Daniel & Tom at Castles. Nothing ever seemed too much bother, they kept us in the loop at all times and gave the same excellent level of support from start to finish (even when our initial ...
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The fees were as laid out to us at the start and given the level of service we received, we were happy with these fees.
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“Efficient and stress free...”

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May 02,2018
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By: 'RachelC'
May 02,2018
0 people found
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From start to finish our experience with Tom and Daniel was excellent. They kept in regular contact giving feedback on viewings and sold our house very quickly. They made the process of the sale easy and stress free by keeping in regular contact. We would ...
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The fees were as expected and reasonably priced. The service provided was well worth the money.
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“I would like to say a huge thank you to ......”

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Aug 28,2017
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By: 'Androulla'
Aug 28,2017
0 people found
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I would like to say a huge thank you to both Daniel and Tom for all the effort and time they spent selling my property and buying my current one .. Throughout the experience they displayed true commitment , they both kept me fully informed throughout Going ...
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Comment on agent fees
Reasonable
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“We would have no hesitation in recommending Tom to anyone ......”

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Jun 16,2017
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By: 'Mr'
Jun 16,2017
0 people found
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We would have no hesitation in recommending Tom to anyone selling or buying a property. He was professional and helpful from the start of the process right up to the very end of our purchase. Thank you for all your help Tom. Mr and Mrs ...
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“Tom was amazing, he kept us informed throughout the whole ......”

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Jun 11,2017
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Tom
By: 'Katie'
Jun 11,2017
0 people found
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Tom was amazing, he kept us informed throughout the whole process even when our own estate agent didn't. He went above and beyond what you would expect. I will defiantly be using Castles and Tom for our next move....
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Comment on agent fees
Tom was not our estate agent but I felt strongly enough that I needed to write a review!
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“After seeing and speaking to 5 estate agents including Daniel at ......”

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Nov 15,2016
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By: 'Fi'
Nov 15,2016
0 people found
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After seeing and speaking to 5 estate agents including Daniel at Castles to sell our house I made the decision to go with Castles as soon as I met him. He has been extremely professional and helpful without being too pushy and he filled me with ...
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Very good
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“We recently dealt with Tom as we were the Conveyancing ......”

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Mar 08,2016
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By: 'Heather'
Mar 08,2016
0 people found
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We recently dealt with Tom as we were the Conveyancing Solicitors acting for a mutual customer (the buyer). Throughout the process, Tom was really friendly and easy to deal with and worked tirelessly to ensure both the buyer and seller experienced a hassle-free moving experience ...
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N/A
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“The service that was provided to me by Castles in ......”

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Jan 18,2016
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By: 'Natalie'
Jan 18,2016
0 people found
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The service that was provided to me by Castles in Waltham Abbey was great. I'm extremely happy with how my purchase was handled by Daniel....
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“It was a real pleasure dealing with Dan, Tom and ......”

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Jan 04,2016
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By: 'Tim'
Jan 04,2016
0 people found
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It was a real pleasure dealing with Dan, Tom and the team a castles Waltham Abbey. From Valuation to Completion the sale was handled swiftly, professionally and with a level of service I wasn't expecting. Can't say enough good things about these guys would highly ...
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“We had instructed another local estate agent to sell our ......”

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Dec 30,2015
Minithumbup
By: 'Oliver'
Dec 30,2015
1 people found
this helpful
We had instructed another local estate agent to sell our house and they very quickly turned into a nightmare to deal with. Daniel and his team were the complete opposite; a fantastic service, easy to deal with and very informative. I would highly recommend using ...
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“We have used Castle's Estate agent's twice now. (to purchase ......”

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Dec 21,2015
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By: 'C.Jones'
Dec 21,2015
0 people found
this helpful
We have used Castle's Estate agent's twice now. (to purchase our property and to sell our property on). They have provided a great service, and always readily available to answer any questions and to assist on getting the process done quickly and thoroughly. Would highly ...
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“We used castles based at waltham abbey, we found daniel ......”

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Dec 10,2015
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By: 'M.stevens'
Dec 10,2015
0 people found
this helpful
We used castles based at waltham abbey, we found daniel and tom very helpfull and friendly, after the initial valuation we did not feel under any pressure to market the house straight away, and that is why we went with castles,...
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“Daniel and his team provided excellent service throughout the process ......”

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Sep 18,2015
Minithumbup
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By: 'A'
Sep 18,2015
0 people found
this helpful
Daniel and his team provided excellent service throughout the process and were always proactively on hand to provide support and chase all other parties to provide information and to move everything forward....
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“We previously brought out property via Daniel at Castles Waltham ......”

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Aug 22,2015
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By: 'Sarah'
Aug 22,2015
0 people found
this helpful
We previously brought out property via Daniel at Castles Waltham Abbey so when we decided to sell we did not hesitate in contacting him again. Throughout the marketing and up to completion both Daniel and Tom were amazing. They both have a friendly nature but ...
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“through my own trial and error I had a couple ......”

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Jun 21,2015
Minithumbup
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By: 'Stefanie'
Jun 21,2015
0 people found
this helpful
through my own trial and error I had a couple of properties fall through. The sale of my own home was processing very quickly via another agent and I thought I was going to be homeless. Daniel was consistent with his perseverance to find me ...
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“Excellent service from start to finish. Always willing to help ......”

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May 28,2015
Minithumbup
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By: 'Nicola'
May 28,2015
0 people found
this helpful
Excellent service from start to finish. Always willing to help and sold the property on an open day for over the asking price. Would recommend using these guys. The best estate agents in Waltham Abbey. 10/10 for customer satisfaction....
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“Service has been outstanding!! °Å¸â€˜Â°Å¸â€˜Â°Å¸â€˜Â°Å¸â€˜ÂTotally went beyond their remit to ......”

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Apr 15,2015
Minithumbup
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By: 'jakil'
Apr 15,2015
0 people found
this helpful
Service has been outstanding!! °Å¸â€˜Â°Å¸â€˜Â°Å¸â€˜Â°Å¸â€˜Â Totally went beyond their remit to help us with a sale... 5***** service. Would recommend highly!!...
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“Daniel and Ryan helped to negotiate what became a long ......”

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Jan 21,2015
Minithumbup
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By: 'Mrs'
Jan 21,2015
1 people found
this helpful
Daniel and Ryan helped to negotiate what became a long and protracted sale. They gave good advice but listened to my concerns and responded appropriately and respectfully when things were getting a little fraught! They kept both sides fully informed, and reviewed the sale at ...
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“Castles had kept in contact with me on a regular ......”

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Dec 05,2014
Minithumbup
By: 'Hayley'
Dec 05,2014
0 people found
this helpful
Castles had kept in contact with me on a regular basis updating me with properties within my price range and specification which meant they did not waste my time sending over properties that would not interest me. I viewed a couple of properties which did ...
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“Daniel came and valued my flat, and unlike a lot ......”

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Nov 27,2014
Minithumbup
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By: 'Andrew'
Nov 27,2014
0 people found
this helpful
Daniel came and valued my flat, and unlike a lot of agents i immediately liked and trusted him. His valuation was spot on as i had a buyer at the first viewing session we did. Daniel is very focused without being pushy, and ran the ...
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Comment on agent fees
I liked having a fixed fee rather than a percentage.
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“Ryan Clarke was brilliant throughout the whole purchasing process - ......”

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Nov 04,2014
Minithumbup
By: 'chinky-c'
Nov 04,2014
0 people found
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Ryan Clarke was brilliant throughout the whole purchasing process - he was available on the phone whenever I needed to speak to him, he was willing to explain and discuss any issues concerning the buying process, was in regular contact with my solicitor and was ...
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“Castles were friendly, professional and acted completely in our interests ......”

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Jul 30,2014
Minithumbup
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By: 'Tom'
Jul 30,2014
0 people found
this helpful
Castles were friendly, professional and acted completely in our interests throughout the process of selling our flat. They took wonderful photos of our property and advertised it immediately, resulting in a quick sale, in which they advised us honestly and objectively. Ryan and Daniel communicated ...
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“We have just brought our first home through castles Waltham ......”

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Jul 07,2014
Minithumbup
By: 'Amy'
Jul 07,2014
0 people found
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We have just brought our first home through castles Waltham Abbey, and we can not thank Ryan Clarke enough. Being first time buyers and not understanding the full process of buying a home, he was very helpful and constantly kept in contact with us from ...
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“We have just completed the purchase of a property via ......”

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Jun 30,2014
Minithumbup
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By: 'Alan'
Jun 30,2014
0 people found
this helpful
We have just completed the purchase of a property via the Waltham Abbey office. From our first contact with Daniel we were impressed with both his friendliness and professionalism. Through the whole transaction communication has been excellent. Any query was followed immediately and his liaison ...
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“Recently completed purchasing a home with the help of Ryan ......”

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Jun 26,2014
Minithumbup
By: 'M'
Jun 26,2014
0 people found
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Recently completed purchasing a home with the help of Ryan Clarke at Castles Waltham Abbey and I cannot recommend him highly enough. We sold our first home via Douglas Allen Chadwell Heath and subsequently made the grave mistake of using their recommended solicitors DC Law ...
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“Both Ryan and Daniel were excellent throughout the whole process ......”

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Jun 11,2014
Minithumbup
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By: 'Mr'
Jun 11,2014
0 people found
this helpful
Both Ryan and Daniel were excellent throughout the whole process of selling our property, from the first initial valuation Daniel provided a great service explaining everything about what Castles do and what happens from day one until the end. Throughout the whole selling process Ryan ...
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“I dealt with both Daniel and Ryan throughout the selling ......”

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Mar 26,2014
Minithumbup
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By: 'D'
Mar 26,2014
0 people found
this helpful
I dealt with both Daniel and Ryan throughout the selling process on my property. Both of them kept me up to date on the viewings stage as well as the process once sold. They both gave professional guidance and advice throughout which was a hassle ...
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“Both Ryan and Daniel provided an excellent service. Although they ......”

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Jan 07,2014
Minithumbup
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By: 'Ollie'
Jan 07,2014
1 people found
this helpful
Both Ryan and Daniel provided an excellent service. Although they were acting on behalf of the seller they still found time to answer all the questions I asked and responded immediately to my queries. They were brilliant at liasing between myself, the seller, and my ...
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:35 PM 04/04/2018 by allAgents

Awards won by Castles Estate Agents (London), Waltham Abbey EN9 1DG



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