100% lettings valuation accuracy
99% lettings fee satisfaction
Dec 04,2014
Dec 04,2014
11
people found
this helpful
this helpful
I agree with all the negative reviews about Orchard & Shipman.
I had signed a Private Sector Leasing contract with them. By their own admission they did not bother to inspect the property as contracted to do.
When the last tenant left with 5 months left on the contract, they tried their utmost to try to get me to renew the contract (they cannot re-house a tenant with less than 6 months on the lease) so that they could re-house the next tenant without even rectifying/resolving the mess left by the previous tenant.
Their objective was to make false promises to the new tenant that 'all outstanding issues would be resolved once they moved in'. Once the tenant signed the new lease, thereby guaranteeing their cash incentive and rental income, O&S would fob off all outstanding issues as the Landlords responsibility!
This is the story as told by my last tenant - this made me weary about signing a new contract and I had to be forceful in getting them to resolve all outstanding issues before contemplating any contract renewal. Of course, this did not happen.
This was just one of the many issues faced with O&S. Staff and senior management did not bother to respond to complaints! The staff turnover is extremely high, as it would appear anyone with any integrity does not feel motivated to stay employed by them. Thereby leaving all the rest to deal with their shady business practices.
To add insult to injury, they had the audacity to ask me to spend my valuable time to give detailed feedback on my experience of doing business with them! Needless to say - that conversation did not last very long!!!!
I had signed a Private Sector Leasing contract with them. By their own admission they did not bother to inspect the property as contracted to do.
When the last tenant left with 5 months left on the contract, they tried their utmost to try to get me to renew the contract (they cannot re-house a tenant with less than 6 months on the lease) so that they could re-house the next tenant without even rectifying/resolving the mess left by the previous tenant.
Their objective was to make false promises to the new tenant that 'all outstanding issues would be resolved once they moved in'. Once the tenant signed the new lease, thereby guaranteeing their cash incentive and rental income, O&S would fob off all outstanding issues as the Landlords responsibility!
This is the story as told by my last tenant - this made me weary about signing a new contract and I had to be forceful in getting them to resolve all outstanding issues before contemplating any contract renewal. Of course, this did not happen.
This was just one of the many issues faced with O&S. Staff and senior management did not bother to respond to complaints! The staff turnover is extremely high, as it would appear anyone with any integrity does not feel motivated to stay employed by them. Thereby leaving all the rest to deal with their shady business practices.
To add insult to injury, they had the audacity to ask me to spend my valuable time to give detailed feedback on my experience of doing business with them! Needless to say - that conversation did not last very long!!!!
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Jan 30, 2018
Very nice. Instead of looking into improving your service that obviously is hopeless (have you got a single positive review?) you decide to go defensive with your clients because, in your words, "you are not shady"? You have just proven what a disgraceful company you own. Mar 03, 2017
Sounds like this message may be a bit late but I will try anyway.We don't get it right all the time but we have not been in business for 29 years, having organised many tens of thousands of tenancies, members of ARLA and The Property Ombudsmen scheme and with government, corporate, individual and local government contracts by being 'shady'
I understand that you are no longer a customer but if you would like to contact me [email protected] I will make sure your complaints are looked into properly.
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Latest Reviews
4th Apr 2022
reviewed by 'Liam'
15th Feb 2022
reviewed by 'Louisa'
29th Sep 2020
reviewed by 'Remus'
25th Jul 2019
reviewed by 'Rebecca'
4th Dec 2014
reviewed by 'Much'
Opening Hours
Address
Orchard & Shipman
Piano House
Unit 5b
9 Brighton Terrace
London
Greater London
SW9 8DJ
020 3301 5993
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 99% | £750 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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Apr 04,2022
Apr 04,2022
0
people found
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Excellent in every way. Couldn't fault them for going above and beyond when they discovered a water leak and damaged ceilings a week before we were due to move in. Really pulled out all the stops to get it turned around so we could move ...
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Feb 15,2022
Feb 15,2022
0
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Laura is professional and her communication is outstanding. She listened to all our concerns and actioned each one, putting our best interests at the fore front! Thank you for a smooth check out and for our time with you.
Highly recommend....
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Sep 29,2020
Sep 29,2020
0
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i was probably the first enquiry for a letting property in Shepperton, however they didn't bother to answer to my request. However when i called back to check next day they said they are fully booked and it is likely the house will be rented. ...
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Jul 25,2019
Jul 25,2019
0
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Our experience with Orchard and Shipman has been brilliant. We've rented for a while and we have never had such a good reasurring experience that we received with Orchard and Shipman. Our check in was so thorough, the property was immaculate and Sharon Vickery spent ...
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Dec 04,2014
Dec 04,2014
11
people found
this helpful
this helpful
I agree with all the negative reviews about Orchard & Shipman.
I had signed a Private Sector Leasing contract with them. By their own admission they did not bother to inspect the property as contracted to do.
When the last tenant left with 5 months left on ...
read full review
read full review
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Yes
Jan 30, 2018
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Very nice. Instead of looking into improving your service that obviously is hopeless (have you got a single positive review?) you decide to go defensive with your clients because, in your words, "you are not shady"? You have just proven what a disgraceful company you own. ...
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