100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
81% lettings fee satisfaction
Dec 03,2014
Dec 03,2014
6
people found
this helpful
this helpful
The service we received was great until we moved in. It took us weeks to get an incomplete inventory. They said they did not get our emails. They didn't take/return our calls. A kitchen cupboard fell on my year old which, six months after moving in, they have still not replaced. They promised on two occasions it would be sorted within 24 hours. It has still not been sorted. Three and half months ago we reported rain penetration. Now we have rain water constantly seeping through the walls into three rooms, including the kitchen next to the boiler, through the light fittings of the bathroom ceiling, and one of the bedroom walls is completely covered with black mould and damp which is now also happening in the second bedroom. The flat is un-livable. They are still ignoring emails, ignoring phone calls, promising action and then none being taken. Do not use these agents if you want a safe, comfortable home to live in particularly if you have children as they seem to think living with a toddler under 2 in a flat with sodden walls and black mould is acceptable.
Comment on agent fees
Why pay fees when the service they provide post-move in is unacceptable.
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Latest Reviews
16th Nov 2017
reviewed by 'Jane'
14th Oct 2017
reviewed by 'Damien'
7th Dec 2016
reviewed by 'Completely'
31st May 2016
reviewed by 'Anonymous'
8th Apr 2015
reviewed by 'Martha'
18th Feb 2015
reviewed by 'Jake'
Opening Hours
Address
Winkworth
90 Walm Lane
Willesden Green,London
Greater London
NW2 4QT
020 8451 1000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £350,000 | £1,000,000 |
| Lettings | 75% | 81% | £385 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 0 | 9 | 2 | 16 | 0 | 2 | 0 | 0 | 2 |
Areas covered
- NW2
- NW10
- NW6
- W9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Nov 16,2017
Nov 16,2017
0
people found
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Raphael was an absolute star from beginning to end. He continuously went above and beyond his role to ensure the sale of our property went through smoothly and as quickly as possible. He was a pleasure to deal with and kept us updated and calm ...
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Comment on agent fees
Its a huge amount to have to spend in order to sell your property. however, the fees were in line with market value and the service we received was exceptional.
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Oct 14,2017
Oct 14,2017
3
people found
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I had a very bad experience with Winkworth, Willesden Green branch, regarding a letting. We provided all the information to the landlord via the Winkworth about our incomes.
He accepted our offer and 2 weeks later he changed his mind, after the expected date of moving!
...
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Scheme
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Dec 07,2016
Dec 07,2016
6
people found
this helpful
this helpful
It surprised me how Winkworths go through the effort and expense of dropping mail shots through my letterbox and when I subsequently call them for a valuation I am promised a call back that was not forthcoming and also completely ignored when contacting them via ...
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May 31,2016
May 31,2016
8
people found
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this helpful
We appointed Winkworth as managing agents of our flat to relieve some stress from managing the property ourselves. However due to a lack of care of duty from Winkworth, the stress increased tenfold for us due to the fact that they let the property to ...
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Feb 18,2015
Feb 18,2015
0
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Christine was great throughout the whole process. She is very polite and helpful and made things very clear. She kept me up to date with anything I needed to do and was very understanding when there was a problem with my accountant. I am very ...
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Dec 19,2014
Dec 19,2014
0
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I found Aaron to be helpful, affable, informative and very clear in his communications. He is friendly, honest and on time! I highly recommend him....
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Comment on agent fees
Reasonable
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Dec 03,2014
Dec 03,2014
6
people found
this helpful
this helpful
The service we received was great until we moved in. It took us weeks to get an incomplete inventory. They said they did not get our emails. They didn't take/return our calls. A kitchen cupboard fell on my year old which, six months after ...
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Comment on agent fees
Why pay fees when the service they provide post-move in is unacceptable.
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Nov 12,2014
Nov 12,2014
1
people found
this helpful
this helpful
I would like to thank Tormod for all his efforts in assisting me in the purchase of 108 Ashford Court. This was achieved in a relatively short period of time and in the face of certain time pressures. Every effort was made to communicate with the ...
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Oct 22,2014
Oct 22,2014
1
people found
this helpful
this helpful
Overall, we're very pleased with the service we received. Unlike other agents/agencies in the area, Jaz was punctual in meeting us to view the property and kept us well-informed on the process of taking the property. She went out of her way to help ...
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Comment on agent fees
Generally, we think real estate agencies constitute a bloated industry that should be reigned in. The fees for tenants and property owners alike do not reflect the limited service these agencies provide. As a "middle-man," agencies skim off the property-market, and we think small, local landlords would be better off managing their property themselves. Of course, tenants would be thrilled to avoid costly fees.
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Oct 15,2014
Oct 15,2014
2
people found
this helpful
this helpful
Aaron Priscott was my lettings negotiator and helped me find a flat very quickly. He was courteous and knowledgeable and provided a great experience. He is highly recommended and a very nice chap.
Telisha Hanson-Townsend was equally very helpful in helping navigate the contract and ...
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Sep 28,2014
Sep 28,2014
1
people found
this helpful
this helpful
Tormod and Russell dealt with a rather long and difficult sale in an efficient and professional manner. Both are pleasant to deal with, intelligent, quick to understand, hard working and were always on the ball chasing things up and letting us know how things stood. ...
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Sep 03,2014
Sep 03,2014
1
people found
this helpful
this helpful
The staff at winkworth, especially Russell Childers were brilliant. Despite 2 sales falling through, they still managed to get a third set of buyers quite quickly and handled it all with a professional and courteous attitude at all times. Very pleased indeed, recommended without hesitation....
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Sep 02,2014
Sep 02,2014
0
people found
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Russell was a fantastic intermediary in the purchase of our first flat. He responded immediately to enquiries which enabled us to exchange in three weeks. We would have no hesitation in instructing Russell to sell the flat in a few years time....
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Sep 01,2014
Sep 01,2014
1
people found
this helpful
this helpful
Aaron was great from the start. His knowledge and advice of the renting market in the area was invaluable. He was friendly and was very clear about all the costs involved and the process moving forward. He answered every question we asked and made a ...
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Comment on agent fees
The Agent fee's were really good value. The transparency Winkworth provide is the best in the business. I will be recommending Winkworth to any friends house hunting.
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Aug 31,2014
Aug 31,2014
1
people found
this helpful
this helpful
The team at Winkworth were all extremely professional and dedicated to letting our property and then eventually selling it. I can highly recommend them to anyone who requires either of these services. Five stars guys!!!!!...
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Aug 31,2014
Aug 31,2014
1
people found
this helpful
this helpful
Jason actively sought out numerous possible tenants for my flat at a difficult time (Christmas 2013) and the tenants who have now been in the flat so far have been good with no issues so far. He called me with regular updates as and when they ...
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Aug 28,2014
Aug 28,2014
2
people found
this helpful
this helpful
Jason was very business like and efficient. He managed to let our property in the time frame that we gave him and for the full asking price. Jaspreet was excellent, very personable and helpful and always at the end of the phone to answer questions....
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Aug 22,2014
Aug 22,2014
2
people found
this helpful
this helpful
After leaving my details at the agency, Aaron called me to show me this place, before it was advertised online. I decided I wanted it and things moved forward very quickly. Aaron was extremely helpful and professional. We very much appreciated his help.
However, when ...
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Aug 21,2014
Aug 21,2014
2
people found
this helpful
this helpful
Jason de Sousa is a very polite and efficient agent and also a very pleasant person. He helped me with matters that were outside his responibilities of finding a tenant and completing the tenancy agreement, like for example the condensation problems I was having with ...
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Aug 20,2014
Aug 20,2014
2
people found
this helpful
this helpful
Once I had seen the property in question advertised, I called to make an appointment to view - this was handled in a professional manner and I was able to visit the property the next day. Aaron was very helpful throughout the process and very ...
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Aug 18,2014
Aug 18,2014
3
people found
this helpful
this helpful
The Willesden Green Winkworth team were very competitive with their sales commission as well as being professional to deal with.
Russell was outstanding in organising the open day of the flat and gathering a group of validated buyers that were serious about the area and ...
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Comment on agent fees
Very competitive
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Aug 14,2014
Aug 14,2014
3
people found
this helpful
this helpful
The agent was very proactive and knowledgable about the property in his viewings to prospective buyers. He had the right amount of enthusiasm without being over the top and respected buyers opinions. They listened to us (the sellers) instructions carefully and respectfully and reflected this ...
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Aug 12,2014
Aug 12,2014
2
people found
this helpful
this helpful
We used Winkworths (Willesden Green) to successfully sell our flat, previously using Foxtons (Willesden Green) to no avail.
The team brought in the perfect prospective buyers to view the property and it was sold within a week, after one open day, and for above the ...
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Jul 15,2014
Jul 15,2014
2
people found
this helpful
this helpful
From the first visit I had a confident feel about dealing with Russell and this continued when I met the team. They were all well presented, positive and professional and were throughout the whole transaction which was stressful and time-consuming but through no fault of ...
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Comment on agent fees
Not the cheapest agent out there but you get what you pay for in life and I'm happy to pay for a great price achieved and excellent customer service.
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Jul 14,2014
Jul 14,2014
2
people found
this helpful
this helpful
Russell and Tormod moved heaven and earth to get my sale to a positive conclusion. They were proactive and supportive, when at times, things looked like stalling.
Without them working on this sale, I really don't think we would have reached the positive outcome which ...
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Comment on agent fees
A fair fee for the amount of effort required by the agents
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Jun 30,2014
Jun 30,2014
4
people found
this helpful
this helpful
Aaron has been a pleasure to work with. Professional, courteous, efficient and reliable. His communication skills are excellent both with us the customer, and also prospective tenants. He always gave us notice of inspection times and was always prompt. We felt his review of our ...
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Apr 30,2014
Apr 30,2014
2
people found
this helpful
this helpful
The team were very professional. They marketed the property quickly, arranged viewings very soon after and kept me informed of feedback. The whole process went from start to finish within about two weeks. Very pleased with the service and will definitely recommend in future....
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Apr 26,2014
Apr 26,2014
2
people found
this helpful
this helpful
Russell and Daniel were both very helpful and professional and even reassuring during the worrying times. I believe we managed to get a record price for our street for the property so we have no complaints at all. We would definitely use Winkworth again based ...
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Apr 16,2014
Apr 16,2014
3
people found
this helpful
this helpful
Winkworth achieved great prices for our properties that we were selling. Both Russell and Daniel were extremely helpful throughout the whole process and I would definitely use them again....
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Apr 16,2014
Apr 16,2014
2
people found
this helpful
this helpful
Winkworth achieved great prices for our properties that we were selling. Both Russell and Daniel were extremely helpful throughout the whole process and I would definitely use them again....
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Christine
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Jaspreet
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Tormod
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Kevin
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Raphael
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Frazer
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No fees information available
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Last updated at 2:30 PM 01/11/2017 by allAgents
