89% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
95% lettings fee satisfaction
Dec 01,2014
Dec 01,2014
1
people found
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this helpful
Not one to write negative reviews very often, I would like to warn people against using Living in London. My partner and I just moved into our first new home since getting engaged quite excitedly and I have to say, the estate agency has done everything to be unhelpful. We were given misleading information about the flat (the furniture they said will stay was gone on the day of move-in and things they said will be fixed were left in a state worse than at the viewing). This not only meant extra expenses for us but also, a basic mistrust was created with a agency we need to work with for 24 months, unfortunately. We have a wonderful landlord who has stepped in and is ready to bear costs towards fixing all these issues for us but the estate agency has not so much as given us a call since we moved in despite receiving an inventory from a third party that details the amount of damage in the flat as well as our repeated attempts to get their attention. We have interacted with Seamus as a our salesperson who answered questions so confidently you cannot tell he did not know any better. We had to buy furniture that one can't do without because we were falsely misled into believing we will have a fully furnished flat (drawers, lamps, side-table, coffee table, you name it!). What's worse is that on moving we realise that the water pressure specifically in the shower is at 0.8 bar when it should be 2 bar in a typical London home. So now, not only are we struggling to enjoy simple things like a high-pressure shower but also having to pay a plumbing service through our noses to fix this. If I were to sum it up one word, it's been a nightmare. I cannot wait to NOT recommend this service to find a home. This is, of course, one person talking but they have done everything to make our move in unpleasant. Good luck with your search.
What agent could do to change your mind?
- Acknowledge our communication - Make time to clear up the misunderstanding - Reimburse the things we had to buy because of their misleading information - Quick resolution of queries - ANY action that expressed that they felt bad about putting us through a nightmare move-in processAttached Filesnbsp;
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Latest Reviews
27th Jun 2024
reviewed by 'Will'
2nd Mar 2022
reviewed by 'Steve'
1st Aug 2019
reviewed by 'Alice'
16th Apr 2019
reviewed by 'Phil'
7th Jan 2019
reviewed by 'Maddie'
Opening Hours
Address
Living In London
Unit 1, The Booking Hall
Canada Water,London
Greater London
SE16 2XU
020 7231 0002
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 95% | £222,500 | £2,230,000 |
| Lettings | 90% | 95% | £320 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 138 | 1 | 239 | 1 | 71 | 0 | 100 | 1 | 24 | 0 |
Areas covered
- Canada Water
- Rotherhithe
- Surrey Quays
- Bermondsey
- SE16
- SE8
- SE1
- SE14
- SE10
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Nov 13,2024
Nov 13,2024
0
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George Maloney is an outstanding estate agent - knowledgeable, trustworthy and with great communication skills. He managed our sale with great expertise. HIGHLY recommend....
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Jun 27,2024
Jun 27,2024
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Living in London managed the rental of my property when I moved abroad 11 years ago. Over that time it was never unoccupied and they were prompt, professional and courteous.
When it came to selling the property, they found a buyer within two weeks and after ...
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Mar 02,2022
Mar 02,2022
0
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Living In London have been consistently brilliant since I started working with them about five years ago. Everyone in the team has been helpful, informative and responsive with every interaction. My experience with agents previously has been terrible so my expectations were really low. Living ...
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Aug 01,2019
Aug 01,2019
0
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I felt in very safe hands from the beginning to the end of the lettings process.
This was invaluable to me as I only let one flat and have had the same tenant for 8 years, so I was out of date regarding new regulations / processes. ...
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Comment on agent fees
Good value considering the amount of work involved.
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Apr 16,2019
Apr 16,2019
0
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Dealing with Living in London to find a new place to rent was a hassle free and a pleasant experience, which makes a nice change from my previous experiences moving around London.
Ola showed us around a couple different properties, his own suggestions which matched ...
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Comment on agent fees
Reasonable
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Jan 07,2019
Jan 07,2019
0
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Highly impressed with Living in London and would certainly recommend to anyone looking to rent in the area. A far superior experience to most estate agents! Ola was a real pleasure to work with, and he put in a huge amount of effort to find ...
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Aug 20,2018
Aug 20,2018
0
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From viewings right through to completion and handover of keys, George was supporting, understanding and helpful (especially as we were first time buyers). He worked above and beyond in chasing both sides where required to ensure a smooth as possible purchase process. Couldn't have asked ...
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Aug 09,2018
Aug 09,2018
0
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I originally bought my flat through Living, and again sold it through them. It was a long process to sell as the market was not ideal, nonetheless George had an unwavering approach, and kept his enthusiasm from start to completion. It helps that Living team ...
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Aug 09,2018
Aug 09,2018
0
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George was really great in helping me get my property. Really clear in communication, available at all times in liaising with the vendor, quick to reply, super p'easant and positive. I recommend working with him 100%...
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Jul 17,2018
Jul 17,2018
0
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Worked very hard to get our property sold, we had issues with a potential buyer pulling out last minute and George got us new buyers in very quickly to keep our associated purchase on track. Would recommend to anyone....
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Comment on agent fees
Competitive
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Jul 06,2018
Jul 06,2018
0
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We really appreciate how responsive the staff are in comparison to our previous experience.
Every time we raise an issue, our email is acknowledged quickly and the problem is usually solved within a matter of days, and most recently, within a matter of hours.
They ...
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Comment on agent fees
The fees seem in line with their competitors.
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Jun 21,2018
Jun 21,2018
1
people found
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this helpful
Megan has been very responsive and has managed to provide adequate solutions to all of our requests. Very pleased with the overall experience and would recommend Living in London and Megan in particular....
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Comment on agent fees
No issues.
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Apr 18,2018
Apr 18,2018
0
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Nomeda has done a stellar job helping us settling in our new property. Always proactive and extremely efficient, has addressed any requests in a timely manner offering solutions and providing constant assistance. We would definitely recommend her and the agency services!...
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Comment on agent fees
Totally reasonable
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Mar 28,2018
Mar 28,2018
0
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We have had very positive experience with Living in London so far. Nomeda has been very responsive to emails and every time we talked she was very professional, approachable and friendly. Despite being incredibly busy, Nomeda has managed to deal with all our requests and ...
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Comment on agent fees
Comparable to other agents in the area
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Mar 11,2018
Mar 11,2018
0
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Ola was very helpful showing us the house and giving us any information needed. Always ready to speak on the phone when necessary. Same for Nomeda!...
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Mar 09,2018
Mar 09,2018
0
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Living in London have been excellent - in our property search they listened to our requirements and showed us properties which matched exactly what we were looking for.
In terms of property management Nomeda has been great - responses have been prompt, helpful and friendly. ...
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Comment on agent fees
The fees were fairly reasonable - around what we'd seen before for the area
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Mar 08,2018
Mar 08,2018
0
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Nomeda helped me during the application process for renting a new flat and I would like to share my positive experience! She was very prompt in her communication and replies, processed all of my documentation and helped me liaise with different 3rd parties like the ...
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Mar 06,2018
Mar 06,2018
0
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From my principal enquiry through to resolving small issues post moving in the team have been always great, contactable and reliable. It has been great to have them sort any issues we have had through the process....
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Mar 05,2018
Mar 05,2018
0
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Ola was extremely professional and organised multiple viewings in a timely and organised fashion. Would highly recommend his and the firm's services....
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Mar 05,2018
Mar 05,2018
0
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We have been renting with Living in a london for 4.5 years and Rita had looked after us amazingly. Nothing is ever too much for her and every email, question or query gets dealt with in a timely manner and all matters are dealt with quickly ...
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Comment on agent fees
Competitive for London
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Mar 03,2018
Mar 03,2018
0
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The experience I had with the Canada Water branch of Living in London was friendly, highly professional and stress-free from start to end.
Ola Ashimi, along with all other members of the team I was in contact with, were extremely helpful, polite and kept up ...
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Comment on agent fees
The letting fees charged are reasonable and clearly outlined from the start.
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Feb 19,2018
Feb 19,2018
0
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Buying a home can be stressful and time consuming. George was extremely supportive and understanding. He and his associates were always available, even at short notice to provide the required advice and viewings. It ensured that the process was relatively drama free. I would certainly ...
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Feb 06,2018
Feb 06,2018
0
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5 stars to George and Elizabeth in view of their friendliness, efficiency and being very approachable. Excellent communication throughout the whole process of marketing our property for sale until completion.
4 stars for initial valuation as our property may have been over valued initially ending up in ...
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Comment on agent fees
A fair agent’s fees.
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Feb 05,2018
Feb 05,2018
0
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Excellent and professional service. George went above and beyond helping us with our first purchase. Cannot recommend George highly enough....
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Feb 03,2018
Feb 03,2018
0
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We purchased a buy-to-let flat through George in December 2017 and found him to be friendly, honest and exceptionally accommodating. He was 100% reliable and did what he said he would do when he said he would do it. The purchase dragged on a bit (because of ...
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Comment on agent fees
Agents fees for property lettings are pretty good. A little lower would of course be even better, but they are cheaper than many other agents locally and I'm confident will be worth every penny judging by the service provided so far.
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“Unfailingly helpful, courteous, friendly and professional. This agent was recommended ......”
Jan 30,2018
Jan 30,2018
0
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Unfailingly helpful, courteous, friendly and professional. This agent was recommended to me by a friend, and I would not hesitate to recommend. My best experience ever of a property transaction....
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Comment on agent fees
Fine
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Jan 29,2018
Jan 29,2018
0
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We bought our first property from Living in London in December 2017. George was very helpful and accommodating, allowing us to view the property multiple times with various contractors before completion, as we were working on a very tight timescale....
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Jan 28,2018
Jan 28,2018
0
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Thank you for patients, understanding and full support during the purchase process. You made it smooth and quick! Very professional at every step of their work. Thank you!...
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Jan 12,2018
Jan 12,2018
0
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Living in london did a brilliant job in selling our flat. They were proactive in finding buyers, tenacious in chasing solicitors etc and a shoulder to cry on during the inevitable blips....
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Comment on agent fees
Normal fees
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Jan 05,2018
Jan 05,2018
0
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Rita and Ola Ashimi, helped us move into our new flat ,They was Amazing and professional , We're very pleased to have worked with Living in London.
Thank you for helping us to have our new home ;)
Ana Paula & Osmildo'...
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Brandon
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Rita
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Ola
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Sabrina
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Ben
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Elizabeth
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Larisa
(30)
George
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Adam
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Imogen
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Megan
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Nomeda
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Isobel
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Neil
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Rita
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Widaad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 11:40 AM 20/02/2015 by allAgents
I must say, after reading your review – I am very disappointed. At Living in London we pride ourselves on having a fantastic relationship with both our Tenants and Landlords, and have earnt over 100 ‘5 Star Reviews’ on AllAgents because of this.
I sincerely apologise for the circumstances surrounding your complaint - As a one of the Senior Managers here at Living in London I take ALL complaints extremely seriously, and I will be launching an internal investigation regarding the processes and actions involved. Moving forward (and as per my separate Email correspondence) Please can you let me know which additional expenses you felt you had to make, and any additional costs out-laid which you did not envisage spending prior to the miscommunication with us?
Once again, I apologise and look forward to hearing from you shortly,
Kindest regards,
Brandon McCormack
Business Development & Marketing Manager