Canterbury, CT1
4/5, 13 reviews
85% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“We had a terrible experience buying from ward and partners. ......”

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Nov 27,2014
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Jason
By: 'Ellen'
Nov 27,2014
3 people found
this helpful
We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price.
the staff were rude, they never phoned back when they promised they would. Jason- the branch manager was like a stroppy toddler when we told him that we wasnt going to use the solictors he suggested- we assume this was because he wasnt going to get that commission. He wasn't even in 'store' when we picked up our keys.
The Ward and Partners key ring that our key came on, went straight in the bin! Awful awful agents!
What agent could do to change your mind?
They could have phoned back when they said they would. They could have been polite and actually helpful.
Attached Filesnbsp;
Comment on agent fees
We had to pay the agents fee, 2%+VAT of purchase price. As a first time buyer, this was absolutely disgusting.
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Latest Reviews

View all Reviews 13
13th Jul 2021
reviewed by 'Edyta Dobosz'
“We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us ......”
11th Sep 2019
reviewed by 'Jen'
“Fantastic, personal service! Would highly recommend. Wards helped me find a buyer for my house and made the process completely ......”
27th Nov 2014
reviewed by 'Ellen'
“We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the ......”
12th Dec 2013
reviewed by 'Matt'
“I found Vanessa and Debbie very helpful throughout the whole process and would highly recommend them to anyone who is ......”
10th Dec 2013
reviewed by 'Robert'
“We purchased a property from Wards and had were ready to exchange. Being based outside the UK we wanted to ......”
30th Aug 2013
reviewed by 'Mrs'
“Demi and the team from Deal, James, Amy, Matt were the most professional and more importantly dedicated team of people. ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Wards
32 St Margarets Street
Canterbury
Kent
CT1 2TG
S 01227 766669 L 01227 453793

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £195,000 £245,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 8 0 2 1 1 1
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“We've been looking for house for months. I co......”

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Jul 13,2021
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Kate
By: 'Edyta Dobosz'
Jul 13,2021
0 people found
this helpful
We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us and showed few houses. One house we wanted to see again and was not problem for her. I am really impressed with the service I ...
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“Fantastic, personal service! Would highly rec......”

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Sep 11,2019
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By: 'Jen'
Sep 11,2019
0 people found
this helpful
Fantastic, personal service! Would highly recommend. Wards helped me find a buyer for my house and made the process completely seamless. Good communication and worked hard for their fee....
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“We had a terrible experience buying from ward and partners. ......”

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Nov 27,2014
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Jason
By: 'Ellen'
Nov 27,2014
3 people found
this helpful
We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price. the staff were rude, they never phoned ...
read full review
What agent could do to change your mind?
They could have phoned back when they said they would. They could have been polite and actually helpful.
Attached Filesnbsp;
Comment on agent fees
We had to pay the agents fee, 2%+VAT of purchase price. As a first time buyer, this was absolutely disgusting.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found Vanessa and Debbie very helpful throughout the whole ......”

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Dec 12,2013
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Vanessa
By: 'Matt'
Dec 12,2013
0 people found
this helpful
I found Vanessa and Debbie very helpful throughout the whole process and would highly recommend them to anyone who is looking at purchasing a property. I would recommend that you review your position in recommending Martin Tolhurst as Solicitors as I will never be using ...
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“We purchased a property from Wards and had were ready ......”

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Dec 10,2013
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By: 'Robert'
Dec 10,2013
0 people found
this helpful
We purchased a property from Wards and had were ready to exchange. Being based outside the UK we wanted to complete the purchase (to be able to rent out the property). Our main issues were with the solicitors and Demi was extremely helpful in coordinating ...
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“Demi and the team from Deal, James, Amy, Matt were ......”

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Aug 30,2013
Minithumbup
By: 'Mrs'
Aug 30,2013
1 people found
this helpful
Demi and the team from Deal, James, Amy, Matt were the most professional and more importantly dedicated team of people. Demi's attitude and attentiveness to problem solving the issues on not only my house sale but also that of my Mothers sale were exemplary. I ...
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By: Jason Bunning
Sep 10, 2013
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Dear Mrs McConnell, The pleasure was all ours. Thank you for your kind comments about our Deal office - I am glad you found the team helpful. We understand that the process can be a stressful one and Demi's role as a Sales Progressor is a vital one to ensure that we can help you from the start to the finish. Regards, Jason Bunning, Group Partner, Ward and Partners. ...

“I found ward and partners at canterbury very good they ......”

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Aug 27,2013
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By: 'Hayward'
Aug 27,2013
0 people found
this helpful
I found ward and partners at canterbury very good they arranged my mortgage and sold the bungalow that I had renovated Very quickly even though we had some problems. My biggest problem is that they promote XXXX solicitors to whom I have not got one ...
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“We should like to commend Demi Crick on her excellent ......”

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Aug 26,2013
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By: '?'
Aug 26,2013
0 people found
this helpful
We should like to commend Demi Crick on her excellent efforts in ensuring that our flat was eventually sold after a very difficult 9 months!...
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“My husband and I celebrated when our contract with Ward ......”

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Jun 26,2013
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By: 'Duped'
Jun 26,2013
1 people found
this helpful
My husband and I celebrated when our contract with Ward and Partners finally ended. We had four months of grief including potential buyers lifting our bathroom flooring to look underneath. People were showing up five hours early saying they had been told a different time ...
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What agent could do to change your mind?
Been honest and put in some decent effort. Let us know what was going on more often. Found a buyer who could afford our property.
Attached Filesnbsp;
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“My review concerns the excellent service that we received from ......”

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Mar 15,2013
Minithumbup
By: 'Christine'
Mar 15,2013
0 people found
this helpful
My review concerns the excellent service that we received from Sales Progressor Demi Crick. Without Demi's dedication, quick thinking and excellent negotiation skills we certainly would not be at the completion stage today. I have to say that Demi shows maturity beyond her years and ...
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By: Jason
Apr 04, 2013
View all comments (1)
Thank you for these great comments, we look forward to helping you again soon. Jason Bunning, Group Partner ...

“When Ben first came to our property he was friendly ......”

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Jan 27,2013
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By: 'Ben'
Jan 27,2013
0 people found
this helpful
When Ben first came to our property he was friendly and helpful he was also confident in his opinions and knew his job well which put my mind at ease fom the start. Ben has been Dilligent and hard working throughout the process of selling ...
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By: Jason
Apr 04, 2013
View all comments (1)
Thank you for these great comments, it has been a pleasure working with you we look forward to helping you again soon. Jason Bunning, Group Partner ...

“I am very happy with the service of Ward & Partner. ......”

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Sep 09,2012
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By: 'Boris'
Sep 09,2012
4 people found
this helpful
I am very happy with the service of Ward & Partner. Rachel gave a good professional advice. No time wasted - straight to the point. She was polite and rather experienced in the selling properties. This is the second time I am dealing with them and ...
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“The team at Ward and Partners in Canterbury put in ......”

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Sep 07,2012
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Maddy
By: 'Mr'
Sep 07,2012
21 people found
this helpful
The team at Ward and Partners in Canterbury put in a tremendous amount of hard work in getting our house sold. They took it on when it had previously been marketed poorly by another agent and against this background worked to relaunch it and achieve ...
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