100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
99% lettings fee satisfaction
Nov 26,2014
Nov 26,2014
0
people found
this helpful
this helpful
Agent set up a viewing for 3 properties all in the same block, all of which were advertised as available. The viewing was arranged for 4pm. My girlfriend took a half day from work to go and view the property. After leaving work she was advised that the viewing had been put back to 5pm. This meant she wasted half a day's leave as she finishes at 4 and could have left at normal time had she been advised of this earlier.
I left work an hour early to come and view the property. We decided to put an offer in immediately for the 2nd floor flat and the person doing the viewing told us to call the office. On doing so, we were told that the landlord had actually already promised the flat to his daughter's friend but that he would 'let her down gently' and we would have first refusal and would be contacted in the morning.
We weren't called in the morning as promised and when we finally got a reply from the estate agent we were told that the landlord had indeed let the flat to his daughter's friend. The service from this estate agent is absolutely laughably poor and I cannot believe that they would bother to hold viewings for a flat where the landlord has already verbally agreed to let it to a family friend.
I would suggest that other potential customers avoid this firm or else risk wasting your time and money with these people.
I left work an hour early to come and view the property. We decided to put an offer in immediately for the 2nd floor flat and the person doing the viewing told us to call the office. On doing so, we were told that the landlord had actually already promised the flat to his daughter's friend but that he would 'let her down gently' and we would have first refusal and would be contacted in the morning.
We weren't called in the morning as promised and when we finally got a reply from the estate agent we were told that the landlord had indeed let the flat to his daughter's friend. The service from this estate agent is absolutely laughably poor and I cannot believe that they would bother to hold viewings for a flat where the landlord has already verbally agreed to let it to a family friend.
I would suggest that other potential customers avoid this firm or else risk wasting your time and money with these people.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
30th May 2018
reviewed by 'Screwed'
25th Feb 2017
reviewed by 'OA'
27th Jul 2016
reviewed by 'Sheni'
11th Jul 2016
reviewed by 'Andy'
11th Jul 2016
reviewed by 'Margaret'
Opening Hours
Address
Taylor Gray Estates
43 Streatham Hill
London
Greater London
SW2 4TP
020 3648 6357
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 80% | 99% | £800 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 1 | 1 | 0 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 30,2018
May 30,2018
2
people found
this helpful
this helpful
I can't believe how much I was lied to and mislead by Carmel.
I was advised so much, that now after having moved in, I can't change and is costing me so much money.
She advised there was a thermostat to control temperature and there ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2017
Feb 25,2017
1
people found
this helpful
this helpful
Terrible service, not that I rented anything with them or bought anything, but me and my wife came all the way to view a flat for rent on Avondale Road at 10am and these people were never there. When I called Carmel Gray who by ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2016
Jul 27,2016
1
people found
this helpful
this helpful
The guys were amazing. From my initial viewing with Laura to closing the deal with MRM. They were extremely helpful, especially when I had problems with my contract and considered not taking the property. Rauf and Joseph advised me on what to do and it ...
read full review
read full review
Comment on agent fees
Good.
Was this helpful?
Yes
Yes
Jul 11,2016
Jul 11,2016
1
people found
this helpful
this helpful
Thank you Laura for recommending Joseph & Ralf to me.
They have been extremely helpful, efficient & I look forward to a long relationship with you all!!
Excellent
Andy Whitmore...
read full review
read full review
Comment on agent fees
Fees are very competitive - thank you
Was this helpful?
Yes
Yes
Jul 11,2016
Jul 11,2016
1
people found
this helpful
this helpful
We bought a flat through Carmel Gray of Taylor Gray Estates recently and can't praise the staff enough. They were always available when we needed them; conducted a long and difficult negotiation successfully; kept us always informed; and were pleasant and cheery and very efficient. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2016
Jul 08,2016
1
people found
this helpful
this helpful
Streatham Branch are extremely helpful and reliable, both Joseph and Rauf are excellent clients to work with. Both friendly, professional and their work ethic is amazing! Will definitely recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 04,2016
Jul 04,2016
0
people found
this helpful
this helpful
The agency provides a very competent service, finding tenants for my rental properties and dealing with the initial vetting and the contractual side....
read full review
read full review
Comment on agent fees
Very reasonable fee structure.
Was this helpful?
Yes
Yes
“Excellent service and very professional. Communicates timely, accurately and delivers ......”
Jul 04,2016
Jul 04,2016
1
people found
this helpful
this helpful
Excellent service and very professional. Communicates timely, accurately and delivers as expected. I would highly recommend the team especially Carmel and Joseph....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2014
Nov 26,2014
0
people found
this helpful
this helpful
Agent set up a viewing for 3 properties all in the same block, all of which were advertised as available. The viewing was arranged for 4pm. My girlfriend took a half day from work to go and view the property. After leaving work she was advised ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
