Chelmsford, CM1
3.8/5, 28 reviews
71% recommended
100% sales valuation accuracy
89% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction

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“Would like to say a massive thank you to Matthew ......”

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Nov 26,2014
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Matthew
By: 'Adam'
Nov 26,2014
0 people found
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Would like to say a massive thank you to Matthew and Marianne in the Chelmsford branch for helping me find tenants for my flat. After having nightmare tenants from a previous agent I was a bit concerned in letting my flat again, the team made me feel at ease with being professional and guiding me through every step of the way. I would definitely recommend William h brown
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Latest Reviews

View all Reviews 28
30th Oct 2024
reviewed by 'Akhil'
“I had a fantastic experience with Williams H Brown in Chelmsford! They were incredibly helpful and attentive, guiding us to ......”
2nd Oct 2024
reviewed by 'AHMET TUNA YUCAYILMAZ'
“Great service, which continuesly improving even after renting the flat! Thank you very much for the support, especially to Mr. ......”
9th Dec 2023
reviewed by 'CW'
“Brilliant start to finish. Staff in particular Ashley Whitaker were professional, polite, helpful and very well organised. Very impressed with ......”
26th Sep 2023
reviewed by 'Nemtanu Nicolai'
“this is the second time I have called on the help of Rob Jones our Mortgage star! thank you very ......”
3rd Jan 2023
reviewed by 'Kessy'
“Agathe and Ashley both deserve a five star rating. Both staff made the renting experience excellent for me.Best service ......”
7th Oct 2022
reviewed by 'Jacky'
“Agathe and Ashley are fabulous agents. They are very professional and helped me a lot in the letting process. I ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

William H Brown
12\/12a Duke Street
Chelmsford
Essex
CM1 1HL
01245 262266

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 89% £145,000 £348,000
Lettings 80% 79% £850 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 8 2 5 1 3 2 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I had a fantastic experience with Williams H ......”

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Oct 30,2024
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By: 'Akhil'
Oct 30,2024
0 people found
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I had a fantastic experience with Williams H Brown in Chelmsford! They were incredibly helpful and attentive, guiding us to find the perfect flat that met all our needs. Their local knowledge and dedication made the process smooth and enjoyable. Highly recommend their services! Thank ...
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“Great service, which continuesly improving ev......”

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Oct 02,2024
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By: 'AHMET TUNA YUCAYILMAZ'
Oct 02,2024
0 people found
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Great service, which continuesly improving even after renting the flat! Thank you very much for the support, especially to Mr. Syed and whole personnel....
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“Brilliant start to finish....”

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Dec 09,2023
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Ashley
By: 'CW'
Dec 09,2023
1 people found
this helpful
Brilliant start to finish. Staff in particular Ashley Whitaker were professional, polite, helpful and very well organised. Very impressed with the service I received...
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“Best Mortgage advisor...”

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Sep 26,2023
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Rob
By: 'Nemtanu Nicolai'
Sep 26,2023
1 people found
this helpful
this is the second time I have called on the help of Rob Jones our Mortgage star! thank you very much for everything, as I said you are the best!!...
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“Agathe and Ashley both deserve a five star ra......”

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Jan 03,2023
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Agathe
By: 'Kessy'
Jan 03,2023
1 people found
this helpful
Agathe and Ashley both deserve a five star rating. Both staff made the renting experience excellent for me. Best service I ever had…. Thank you WH….....
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“Agathe and Ashley are fabulous agents. They a......”

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Oct 07,2022
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Agathe
By: 'Jacky'
Oct 07,2022
1 people found
this helpful
Agathe and Ashley are fabulous agents. They are very professional and helped me a lot in the letting process. I am very happy with their great services....
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“Very Professional and helpful....”

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Sep 06,2022
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Ashley
By: 'SARA RAISDANA'
Sep 06,2022
0 people found
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Our agent Ashley Whitaker was very helpful and professional. He was fast in finding a tenant and generally we have been happy with his service so far....
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“Agathe and Ashley have been wonderful agents...”

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Jul 19,2022
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Agathe
By: 'pooja'
Jul 19,2022
0 people found
this helpful
Agathe and Ashley have been wonderful agents They both have helped us a lot throughout the letting process, guiding us with the documents, procedures Would like to let property again with William H Brown...
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“No communication...”

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Mar 06,2021
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By: 'Daizy'
Mar 06,2021
0 people found
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Failed to cancel a viewing on a property that was already let. Firstly, they made a mistake with viewing times and failed to contact me about that, so when I called wondering why i was waiting they rescheduled and had me wait around for an ...
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“Absolute incompetence...”

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Jun 14,2019
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By: 'Ng'
Jun 14,2019
0 people found
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Absolute incompetence, disgraceful behaviour, lies, property never looked after, no clue what is going on, never checked on property they are managing Started managing our property in August 2014, we would need at least £20000 to fix damage. The estate agent don't even know to what extent ...
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Comment on agent fees
Within what is available elsewhere
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“Absolutely amazing team at William h brown Chelmsford...”

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Mar 01,2019
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By: 'Samantha'
Mar 01,2019
0 people found
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The William h brown Chelmsford team absolutely amazing from day one looking for properties to taking me step by step through the process to the end result, I've purchased my first home. Sarah Barnard & Tom Hutton brilliant, friendly, supportive & kept me in the loop all ...
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“David was very helpful and apologetic about problems I encountered ......”

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Aug 24,2016
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David
By: 'ASFC'
Aug 24,2016
0 people found
this helpful
David was very helpful and apologetic about problems I encountered at the property and managed to resolve the issue very quickly. I appreciated the fact that he kept me in the loop with his progress in sorting the problem including following up to check that ...
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“I found David to be very helpful in my deposit ......”

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Jul 13,2016
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David
By: 'Mandy'
Jul 13,2016
3 people found
this helpful
I found David to be very helpful in my deposit process. It took quite a while from beginning to end but I was kept regularly updated and never felt like my questions were being ignored....
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“David Senior handled my refund of the deposit and refund ......”

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Jul 11,2016
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David
By: 'Neeraj'
Jul 11,2016
4 people found
this helpful
David Senior handled my refund of the deposit and refund of the access rent I paid. He is highly professional and very pleasant personality. He handled my case with full responsibility and smoothly. He was very easy to approach and discuss over the phone and ...
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Comment on agent fees
I was in fixed term contract of 12 months but I needed to move out of the property earlier so William H Brown found the new tenant and I stayed in the property till the new tenant moved in. In this process I vacated the property after 10 and half months stay but I had to pay full reletting fee to the agent due to break in the fixed term contract. I felt that paying full reletting fee by me was incorrect as reletting fee should have been proportionated between tenant and owner depending upon the length of the stay as Owner have not lost a rent for a single day. Even I have offered to pay 50% reletting fee but agent did not accept my request to look into this matter. If they would have not found the tenant then I would have vacated the property just after 1 and half more month and owner would have to pay the full reletting fee as well as there would have been a possibility that new tenant would have not moved in so I felt that an undue advantage was taken of the situation. I can't comment about the letting fee paid by me at the beginning of the tenancy whether it was good or bad as I have not compared it with any other agent's fee but I always feel that the letting fee is high.
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“Both Lauren and Marianne are a pleasure to deal with. ......”

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Jul 06,2016
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Marianne
By: 'Mark'
Jul 06,2016
5 people found
this helpful
Both Lauren and Marianne are a pleasure to deal with. Very professional and helpful any time I've spoken with them both. Lauren took over from James who was also pretty good, but taking over is never easy and she managed to do it seamlessly and ...
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What agent could do to change your mind?
Standard
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Comment on agent fees
Standard
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“Jack came out to see me at my home. He ......”

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Feb 11,2016
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Jack
By: 'Chris'
Feb 11,2016
1 people found
this helpful
Jack came out to see me at my home. He told me to not jump at the first offer and in fact launch my property with an open house. This resulted in me getting over the asking price!...
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Comment on agent fees
I got more than my asking price, so the fee was worth while.
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“I had an excellent experience when recently selling my property. ......”

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Jun 12,2015
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Alex
By: 'Janet'
Jun 12,2015
0 people found
this helpful
I had an excellent experience when recently selling my property. Every member of staff I spoke with was friendly, knowledgeable and helpful. I received weekly updates throughout the process and sound advice. I would recommend this estate agent to anyone....
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Comment on agent fees
Fees were discussed and explained in advance.
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“As I have just recently decided to move out with ......”

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Nov 26,2014
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By: 'Jal'
Nov 26,2014
0 people found
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As I have just recently decided to move out with my girlfriend in to our first place together and was unsure of the process involved. I walked in to a few of the agents including William H Brown. Once I was in branch the member ...
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“Would like to say a massive thank you to Matthew ......”

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Nov 26,2014
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Matthew
By: 'Adam'
Nov 26,2014
0 people found
this helpful
Would like to say a massive thank you to Matthew and Marianne in the Chelmsford branch for helping me find tenants for my flat. After having nightmare tenants from a previous agent I was a bit concerned in letting my flat again, the team made ...
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“As a first time buyer I was very new to ......”

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Nov 20,2014
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Alex
By: 'Amber'
Nov 20,2014
0 people found
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As a first time buyer I was very new to the entire process of buying a house and I couldn't complement the staff highly enough with regards to how they went through everything thoroughly along with the efficiency of updating myself with what was going ...
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“I couldn't fault the service I have received. The 2 staff ......”

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Nov 20,2014
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Jack
By: 'Sheila'
Nov 20,2014
0 people found
this helpful
I couldn't fault the service I have received. The 2 staff I dealt with were polite, extreemly helpful and I felt they were very knowledgeable. They took the time and trouble to help me find the right property and they were not pushey as some Agents ...
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“Rude abrupt incompetent staff! Having viewed a property from this ......”

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Oct 22,2014
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By: 'Mr'
Oct 22,2014
3 people found
this helpful
Rude abrupt incompetent staff! Having viewed a property from this agent and proceeded to make an offer I was confronted by a sales agent who's response was " your offer has offended me don't phone here again unless u want to make a decent offer or ...
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What agent could do to change your mind?
Learn how to conduct business professionally
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By: William H Browm
Oct 24, 2014
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May I politely inform yourself that as an estate agent and a property professional, we work on behalf of our vendors and not our purchasers. In a commission based industry it is in our interest to try and secure a potential purchaser on the properties that we offer for sale. However, I emphasise again we work for our vendors and take their instruction upon any offer made, if you are going submit an offer £60,000 below a vendors asking price, a vendor may be insulted. If the vendor had any inten ...

“Absolutely appalling service. At first seemed really efficient in making ......”

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Oct 15,2014
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By: 'Fergs'
Oct 15,2014
0 people found
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Absolutely appalling service. At first seemed really efficient in making sure that I handed over my money. After that customer care and service plummeted. While trying to get a mortgage lender I was originally told that for the amount I needed it would be no ...
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What agent could do to change your mind?
To improve they need to be better with communication of whats going on as well as I have a wider knowledge of what lenders need and how to best inform a first buyer of the process.
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Comment on agent fees
Once you pay they stop caring.
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By: Mortage Advisor
Oct 22, 2014
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Thank you for your feedback. We do of course apologise if you feel you did not receive the service you expected. I would firstly like to clarify that no payment was taken from yourself until the agreement in principle had been accepted. Initially income declared to us by yourself was incorrect as you were un aware of you basic salary and until payslips were evidenced we were not able to give you an accurate borrowing potential. We soon had this amended, processed an agreement in princip ...

“I would rate this agency worse than 'terrible', but unfortunately ......”

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Sep 29,2014
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Matthew
By: 'mamf'
Sep 29,2014
0 people found
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I would rate this agency worse than 'terrible', but unfortunately this was the lowest rating supplied. Do not use this letting agency, their professionalism and customer care is appalling. They didn't provide a copy of the tenancy agreement and the property that my parents moved ...
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What agent could do to change your mind?
They should have: - provided a copy of the contract as soon as it was signed. - ensured that the property they agreed to rent out was in an acceptable condition. - had a representative from the Lettings side of the office available who could deal with problems. - kept the tenants informed of events and provided an update of what was happening. - returned phone calls when they said they would. - had a 'plan B' option for when they couldn't contact the landlord - they said they couldn't arrange for cleaners to clean the property because they had to have permission from the landlord first, but what is the contingency plan if they can't contact the landlord? There must be a second option otherwise my parents are sitting in a dirty, filthy house.
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Comment on agent fees
The amount paid was way over the top for the condition of the property when my parents first moved in. The customer service provided by the agency was terrible - if I was that bad at my job, I would get sacked.
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“Thanks to an open house that was run from the ......”

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Sep 21,2014
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Jack
By: 'Rebecca'
Sep 21,2014
1 people found
this helpful
Thanks to an open house that was run from the branch I had 10 viewings.? On the day jack came down and managed to get me THree offers, I accepted the 2nd highest offer which was still 2000 higher then my asking price. Jack and Ash rang ...
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“From the start the team looked after our house, they ......”

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Jul 08,2014
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Jack
By: 'Henry'
Jul 08,2014
2 people found
this helpful
From the start the team looked after our house, they also updated us on a tough sale and even sold the house over the asking price. I would use them again, no problem....
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“Complete waste of space! These people are totally incompetent. No ......”

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Sep 03,2013
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Kevin
By: 'Ashlee'
Sep 03,2013
5 people found
this helpful
Complete waste of space! These people are totally incompetent. No matter what price they promise me I would never ever use them. They do not get back to you, give you false information and when you start complaining they are rude and have no customer ...
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“We asked William H Brown to sell our house & expected ......”

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May 18,2013
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By: 'RWChelmsford'
May 18,2013
8 people found
this helpful
We asked William H Brown to sell our house & expected them to get us the best possible price. Big mistake!! Our house needed work & they work off a fixed fee. Result being William H Brown only referring builders with low ball offers & NOT passing on ...
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What agent could do to change your mind?
Acted with integrity & not bullied me into a deal.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by William H Brown, Chelmsford CM1 1HL



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