Belvoir
Peterborough, PE4
4.3/5, 93 reviews
80% recommended
100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
80% lettings fee satisfaction

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“From day 1 these are the problems encountered - after two ......”

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Nov 24,2014
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By: 'Danny'
Nov 24,2014
4 people found
this helpful
From day 1 these are the problems encountered - after two months, nothing has been rectified:
1. the damage to walls,
2. damage to the stairway ceiling,
3. stained ceilings in the bedrooms and kitchen,
4. leaking kitchen sink drain which necessitated a plumber to replace the drain connection on Tuesday 14th October.
5. holes in the lounge room floor,
6. loose outside garden fence (behind the garden shed),
7. missing instructions for the boiler programmer,
8. missing cover from the boiler programmer,
9. soiled kitchen walls (sticky grease that we had to spend 1 ½ hours removing),
10. peeling wall paper in the kitchen,
11. peeling wall paper in the stairway,
12. peeling wall paper in the main bedroom,
13. heat discolouration/damage to ceiling in cupboard in main bedroom,
14. broken right side hinge of the toilet set and cover,
15. loose towel rail and toilet roll holder wall fixings in bathroom,
16. loose staircase banister,
17. painted bathroom tiles,
18. loosing central heating temperature control unit in the lounge,
19. noisy central heating pump (which the Belvoir representative who visited on Thursday 16th October said is due to the pump requiring replacement),
20. radiator leaking in childs bedroom causing dampness in carpet, floor and in childs cot legs.
21. Garden shed leaking so that the place is soaked.
... and a new problem - mice droppings in the lower cupboards.

Belvoir take the money but do nothing to fix any problems. The landlord said some nice words about being a responsible landlord, and does nothing.
What agent could do to change your mind?
Fix all defects prior to taking in a new tenant -
Attached Filesnbsp;
Comment on agent fees
They don't deserve to get any fees for this attrociuos behaviour - they just do not care.
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By: Luke Clarke
Nov 28, 2014
Hello Danny,

I are sorry that you have experienced issues since moving in to your new home.

Belvoir Peterborough truly value feedback (positive & negative); without feedback we wouldn't know about issues and we appreciate you letting us know so that we can get issues resolved as quickly as possible.

Belvoir Peterborough are voluntary members of the Property Ombudsman, ARLA, Safe Agent & the National Approved Lettings Scheme. We assure you that we wouldn't become members of these bodies if we wanted to provide a service which was any less than excellent.

I am personally handling your case; and aim to work with your landlord to get most of the issues resolved as quickly as possible.
By: Luke Clarke
Nov 28, 2014
Hello Danny,

I are sorry that you have experienced issues since moving in to your new home.

Belvoir Peterborough truly value feedback (positive & negative); without feedback we wouldn't know about issues and we appreciate you letting us know so that we can get issues resolved as quickly as possible.

Belvoir Peterborough are voluntary members of the Property Ombudsman, ARLA, Safe Agent & the National Approved Lettings Scheme. We assure you that we wouldn't become members of these bodies if we wanted to provide a service which was any less than excellent.

I am personally handling your case; and aim to work with your landlord to get most of the issues resolved as quickly as possible.

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Belvoir
1022 Lincoln Road
Peterborough
Cambridgeshire
PE4 6AS
01733 806796\/01733

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Nov 07,2024
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Right from the moment Carrie walked into our home she was warm, friendly and enthusiastic about our home which gave us a feeling that she would be the right person. She couldn't do enough in helping us prep rooms for photos, offering her advice when ...
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Oct 17,2024
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Property went on the market in late Feb 2024 and within 6 weeks, which was good for a tough market, they found me a buyer at a very good price. Sadly the buyer and I had two very poor solicitors acting for us and 2 Managment companies who ...
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“Can highly recommended Belvoir Peterborough. ......”

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Oct 08,2024
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Can highly recommended Belvoir Peterborough. Carrie helped me with searching for properties for my first house purchase. Nothing was ever too much and was always very helpful and assisted with every aspect I required! Highly recommend and with Carrie’s help was a smooth process....
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Sep 19,2024
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Bought a property from Sophia. Lovely to deal with, always available to answer any questions I had and always proactive in dealing with any issues that came up. Made it very easy and stress free as possible. Would highly recommend....
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“Condition report...”

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Aug 28,2024
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Michelle
By: 'Anthony'
Aug 28,2024
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We have worked with Michelle to obtain a Condition report on our property which has a tenant in occupation. The service and report carried out by Michelle was excellent and she was a very good communicator. It is refreshing for someone (Michelle) to provide a ...
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“Carrie has been amazing throughout the buying......”

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By: 'Emily'
Jul 29,2024
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Carrie has been amazing throughout the buying process. We recently purchased a property and a Carrie was very efficient, response and always got the job done. We appreciate everything you did! :)...
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“My wife and I have been recently dealing with......”

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“Great service1...”

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Apr 11,2024
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By: 'ARIA Holding 1 Ltd'
Apr 11,2024
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My experience with Emily from Belvoir, Peterborough, as a landlord has been absolutely outstanding, and I cannot recommend their services highly enough. Managing rental properties can be daunting, but Emily has made the process seamless and stress-free for me. Communication is key in property management, ...
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“An excellent service from Emily...”

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Apr 11,2024
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Emily Holmes is a fantastic asset to Belvoir and I am very happy she looks after my property. She is always prompt to reply and always helpful (even with the stupidest queries!)...
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“Thanks to Emily Holmes at Belvoir, Peterborou......”

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Apr 10,2024
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Thanks to Emily Holmes at Belvoir, Peterborough…A great help with recent bureaucracy of Selective licensing…..Emily made the whole thing much easier, 👍👍👍...
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“Thank to Emily Holmes for her prompt replies ......”

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By: 'Gillian'
Apr 10,2024
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Thank to Emily Holmes for her prompt replies to emails. She has helps us with our property in Peterborough and makes any dealings a good experience. She is friendly, prompt and professional. Very pleased with the service she has provided and pleased she is our ...
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“Great service on our purchase...”

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By: 'Adam Durcan'
Mar 26,2024
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Carrie has been absolutely fantastic throughout the whole process of our purchase. It was a difficult property to market but Carrie kept us updated and tried to facilitate our requests. She’s an asset to Belvoir...
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“Landlord help...”

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Mar 25,2024
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“Clare Road...”

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By: 'Elliot Waters'
Nov 20,2023
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Carrie went above and beyond in helping us get over the line with the property and was always available when needed...
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“Michelle Gordon at Belvoir was amazing and we......”

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By: 'Stella'
Oct 25,2023
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Michelle Gordon at Belvoir was amazing and went above and beyond to meet my requirements. She has a very polite and professional manner and goes above and beyond the call of duty. I am really happy with the service I received...
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“great tenant support...”

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Oct 18,2023
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By: 'Andreas'
Oct 18,2023
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Agency service for tenants can be spotty. Emily Holmes from Belvoir responded quickly and has always been courteous and helpful in resolving any issues....
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“As a landlord who has used Belvoir for over 2......”

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By: 'peter philipp'
Oct 17,2023
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As a landlord who has used Belvoir for over 20 years I feel that I am in a good position to assess performance. Sophie Rand and Sarah run the rental payment department and both are really friendly and nice to deal with and efficient. Their work ...
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“I should like to highly commend Sarah Smith o......”

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Oct 16,2023
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sarah
By: 'John'
Oct 16,2023
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I should like to highly commend Sarah Smith on the Accounts Team at Belvoir Peterborough. Sarah is always polite, diligent and highly professional in her response to any issue I’ve raised whether by email, phone or in person. Always a pleasure to deal with ...
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“We purchased the property via Belvoir agents ......”

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Oct 16,2023
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Emily
By: 'Howitt Inv'
Oct 16,2023
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We purchased the property via Belvoir agents and have engaged them to do letting a and property management. We have been very well looked after, they are proactive and competent, certainly the best in Peterborough. Emily Holmes has been assisting us very well over the ...
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“I have been with Belvoir for over 14 years an......”

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Aimee
By: 'Castlepoint'
Oct 16,2023
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I have been with Belvoir for over 14 years and their service has always been excellent. I live abroad so their efficient, timely and professional assistance has always been of great help. All staff are always friendly and keen to help. Regardless of any issues they ...
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“Landlady experience...”

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Oct 15,2023
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By: 'Landlady'
Oct 15,2023
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Belvoir Letting has been managing my property since 2004. There have been many ups and downs but I have chosen to stay with it. Lottie Hostead (Director of Sales & Lettings) has been exceptional during a very difficult period for me. She was resourceful, diligent and professional, ...
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“Belvoir Letting Experience...”

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Oct 14,2023
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Aimee
By: 'Richard Grant'
Oct 14,2023
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I have been using Belvoir Letting since Terry Lucking started this business in 2000. It has not always been great service but by and large I would recommend it to anyone as I know all companies have periods when things are not going well. My only ...
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“I have been a tenant with Belvoir for 7 years......”

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Emily
By: 'Martino Cartella'
Oct 14,2023
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I have been a tenant with Belvoir for 7 years. I find that they listen to my concerns and act quickly and positively....
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“A credit to the team......”

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Oct 13,2023
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sophie
By: 'Jordan'
Oct 13,2023
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Sophie is an incredibly helpful person, and will always help promptly whenever I have any issues or queries. I have always found when dealing with her that issues are sorted quickly and efficiently, a real credit to the team....
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“Happy with Belvoir...”

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Oct 13,2023
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Emily
By: 'Georgi'
Oct 13,2023
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Emily Holmes has been doing and exceptional work managing the building I am renting in. I couldn’t wish for a better agent representing Belvoir even if I tried. Hard working, hands on and extremely polite and understanding. If Belvoir ever had an asset then ...
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“I would like to thank Sophie Rand for her c......”

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sophie
By: 'RASA MATUOLYTE'
Oct 13,2023
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I would like to thank Sophie Rand for her competence, professionalism and the most important friendly attitude. Massive thank you....
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“It has been a good experience...”

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By: 'Oscar'
Oct 11,2023
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It has been a good experience, really good to have a local agent with good knowledge and resources to really make the experience as smooth as possible....
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“I purchased my first house with Belvoir and I......”

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Eloise
By: 'Stefania'
Oct 10,2023
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I purchased my first house with Belvoir and I had a great experience with this purchase. I was coming from a bad experience with another estate agency and Belvoir turn a and experience onto a positive one. Eloise has been wonderful during the whole process, ...
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“Absolutely fantastic, professional, efficient......”

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Michelle
By: 'Kerrie Campbell'
Oct 10,2023
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Absolutely fantastic, professional, efficient. Viewings, repairs, tenant found, referenced etc...
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Last updated at 30/10/2023, 11:08 AM by Lottie Hostead
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:02 PM 05/03/2024 by allAgents

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