0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Nov 22,2014
Nov 22,2014
1
people found
this helpful
this helpful
APPALLING SERVICE
We used Hunters in Pudsey to sell our property. During our dealings with them the levels of service were appalling. Mismanagement and total lack of communication resulted in us attending the office to try and resolve the issue.
while at the office we were shown on their system an internal memorandum made after my had called to discuss and offer on our property with them. In this note, the member of staff at hunters had used insulting language towards my wife.
We were shown this due to the manager not having read the note prior to our arranged meeting. since this insult, hunters have attempted to deny any wrongdoing, and are still demanding their full fee.
This is despite their own managing director Glynis Frew admitting the insult, but being unwilling to take action. and a initial ruling from the ombudsmen in our favour. After this ruling the Ombudsmen demanded they make a goodwill gesture, which they promptly did, which was they demanded the full price and are now demanding interest?
i have since this ruling also asked on what specific date they are intending to try and charge interest, to which they have continually refused to reply.
So whatever you do, do not use this service, the service is not just bad it is disgusting. I have never dealt with a more rude and obstructive organisation. and they have no concern for what service they provide once you have signed an agreement, as once signed they then see themselves as having a legal right to be paid regardless of anything they do or you say.
AVOID AT ALL COSTS!
We used Hunters in Pudsey to sell our property. During our dealings with them the levels of service were appalling. Mismanagement and total lack of communication resulted in us attending the office to try and resolve the issue.
while at the office we were shown on their system an internal memorandum made after my had called to discuss and offer on our property with them. In this note, the member of staff at hunters had used insulting language towards my wife.
We were shown this due to the manager not having read the note prior to our arranged meeting. since this insult, hunters have attempted to deny any wrongdoing, and are still demanding their full fee.
This is despite their own managing director Glynis Frew admitting the insult, but being unwilling to take action. and a initial ruling from the ombudsmen in our favour. After this ruling the Ombudsmen demanded they make a goodwill gesture, which they promptly did, which was they demanded the full price and are now demanding interest?
i have since this ruling also asked on what specific date they are intending to try and charge interest, to which they have continually refused to reply.
So whatever you do, do not use this service, the service is not just bad it is disgusting. I have never dealt with a more rude and obstructive organisation. and they have no concern for what service they provide once you have signed an agreement, as once signed they then see themselves as having a legal right to be paid regardless of anything they do or you say.
AVOID AT ALL COSTS!
What agent could do to change your mind?
They could have tried apologising in the first instance, rather than first ignoring it, and then apologising for us having reading it, as it was intended for us, as if it was fully okay for them to write insulting language about their customers as long as they didn't show them? since then they could have some regard to what customer service is and tried to resolve the matter, instead of trying to bully us.Attached Filesnbsp;
Comment on agent fees
They refused to even try and achieve the minimum value they set for the house, and they expect a full fee,knowing that that left their customers in a bad position. demanding interest, without providing details, and while the matter is being reviewed by the the Property Ombudsmen, instead of waiting for the complaints process to finish. disgusting as we are not refusing to pay, so are not in default, merely not paying until we know the outcome of the complaint they failed to deal with themselves?
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Latest Reviews
14th Jun 2019
reviewed by 'Rebecca'
22nd Nov 2014
reviewed by 'Dylan'
28th Jul 2014
reviewed by 'E'
Opening Hours
Address
Hunters Estate Agents
15 Park Place
Leeds
West Yorkshire
LS1 2SJ
01132 182433
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £124,000 | £124,000 |
| Lettings | 0% | 50% | £550 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 14,2019
Jun 14,2019
2
people found
this helpful
this helpful
Poor service from start to finish. My flatmate and I ( 2 young professionals) rented a flat through Hunters and I cannot begin to reiterate how much I would not use their services. We regularly reported issues and maintenance problems which were either not dealt with or ...
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Comment on agent fees
Fees were ridiculous considering all the paperwork is generic and online
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Nov 22,2014
Nov 22,2014
1
people found
this helpful
this helpful
APPALLING SERVICE
We used Hunters in Pudsey to sell our property. During our dealings with them the levels of service were appalling. Mismanagement and total lack of communication resulted in us attending the office to try and resolve the issue.
while at the office we ...
read full review
read full review
What agent could do to change your mind?
They could have tried apologising in the first instance, rather than first ignoring it, and then apologising for us having reading it, as it was intended for us, as if it was fully okay for them to write insulting language about their customers as long as they didn't show them? since then they could have some regard to what customer service is and tried to resolve the matter, instead of trying to bully us.Attached Filesnbsp;
Comment on agent fees
They refused to even try and achieve the minimum value they set for the house, and they expect a full fee,knowing that that left their customers in a bad position. demanding interest, without providing details, and while the matter is being reviewed by the the Property Ombudsmen, instead of waiting for the complaints process to finish. disgusting as we are not refusing to pay, so are not in default, merely not paying until we know the outcome of the complaint they failed to deal with themselves?
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Yes
Jul 28,2014
Jul 28,2014
1
people found
this helpful
this helpful
I had appointment to view a flat, this was at 1600. The staff called me at 1540 to confirm the appointment but she insisted that it was at 1745. So I had to cancel another appointment I had at 1800 because I was more interested in this flat. I ...
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read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
