100% sales valuation accuracy
86% sales fee satisfaction
Nov 20,2014
Nov 20,2014
3
people found
this helpful
this helpful
- Personally offensive to the point of me putting the phone down on Graham Brown. It had been a difficult and frustrating process, but he stepped over the line and made a bad process even worse by making personal comments.
- No explanation of purchasing process, procedures, documents needed, activities, responsibilities or ownership. This means both the vendor and the purchaser are floundering to move forward without clear expectations and accountabilities.
- There was no competent attempt to facilitate and clarify dates despite being repeatedly asked verbally and in writing. The result was as purchasers we could not plan or control our lives and people get stressed. Once I spoke directly to the vendor (which had until then had not been allowed), issues were resolved within hours.
- No clear or proactive management from the agents. They verbally claimed a lot, but exactly what they achieved or contributed beyond forwarding emails is unclear. In fact, I'd say that in my opinion they hampered the entire process significantly.
- They did a poor job of facilitating communications between seller and purchaser. No conference calls to organise things when difficulties were encountered, no clear identification of ownership and next actions. The process was left confused and floundering.
- It is my recommendation to avoid them at all costs. My only solace is that I believe the shelf-life of estate agents is a limited one, given the movement in technologies. When Rightmove truly enables self-facilitation / sales as an integral part of their offering to end customers (and they will because of a huge market), people will question the value of estate agents and what they are adding to the process for their cost. 5 years, max before they are obsolete.
- No explanation of purchasing process, procedures, documents needed, activities, responsibilities or ownership. This means both the vendor and the purchaser are floundering to move forward without clear expectations and accountabilities.
- There was no competent attempt to facilitate and clarify dates despite being repeatedly asked verbally and in writing. The result was as purchasers we could not plan or control our lives and people get stressed. Once I spoke directly to the vendor (which had until then had not been allowed), issues were resolved within hours.
- No clear or proactive management from the agents. They verbally claimed a lot, but exactly what they achieved or contributed beyond forwarding emails is unclear. In fact, I'd say that in my opinion they hampered the entire process significantly.
- They did a poor job of facilitating communications between seller and purchaser. No conference calls to organise things when difficulties were encountered, no clear identification of ownership and next actions. The process was left confused and floundering.
- It is my recommendation to avoid them at all costs. My only solace is that I believe the shelf-life of estate agents is a limited one, given the movement in technologies. When Rightmove truly enables self-facilitation / sales as an integral part of their offering to end customers (and they will because of a huge market), people will question the value of estate agents and what they are adding to the process for their cost. 5 years, max before they are obsolete.
What agent could do to change your mind?
See review.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th Mar 2022
reviewed by 'Daniel Scott'
14th May 2018
reviewed by 'Rob'
10th May 2018
reviewed by 'Pete'
17th Nov 2015
reviewed by 'Gwenda'
17th Nov 2015
reviewed by 'J'
Opening Hours
Address
Waterfields
400a Yorktown Road
College Town,Sandhurst
Berkshire
GU47 0PR
01276 37333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 86% | £325,000 | £499,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 4 | 0 | 2 | 2 | 1 | 2 |
Areas covered
- GU47
- Sandhurst
- GU15
- Yateley
- GU46
- Blackwater
- GU17
- RG41
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 05,2022
Mar 05,2022
1
people found
this helpful
this helpful
Absolutely disgusted that waterfields allowed thier vendors to pull out of a sale after allowing us to spend £1200 on a property they have relisted time & time again when there is a beetle infestation within the loft space of the property, all we asked was for ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 18,2020
Sep 18,2020
1
people found
this helpful
this helpful
My in-laws where moving to a retirement property they bought and sold through Waterfields. All 3 Graham, Simon, Stephen where so helpful and nothing was to much trouble. They where due to move the week of log down which was then delayed to August. All the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2018
May 14,2018
0
people found
this helpful
this helpful
Make sure you pick these guys. They were a very professional team working together to get us through a difficult chain. They both covered for the other and both Steve and Simon were in touch with EVERY person in the chain and not just relying ...
read full review
read full review
Comment on agent fees
Never released how much Agents have to do when things go wrong, so the fee was well worth it.
Was this helpful?
Yes
Yes
May 10,2018
May 10,2018
0
people found
this helpful
this helpful
Cannot fault the way the way that Waterfields dealt with our moves. This covered two sales and a purchase, all of which were dealt with smoothly and with a personal touch - as opposed to being merely a business transaction. We had specific requirements for ...
read full review
read full review
Comment on agent fees
Good value for money and commission rates were cheaper than other agents in the area.
Was this helpful?
Yes
Yes
Nov 17,2015
Nov 17,2015
11
people found
this helpful
this helpful
I found Graham 'especially' and his staff to be a very respectful and a kind hearted. Graham totally understood and appreciated my personal situation and worked very professionally around it. After a very awkward life change he and his team worked relentlessly to progress my ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 17,2015
Nov 17,2015
10
people found
this helpful
this helpful
I cannot fault Graham, Steve and all the staff at Waterfields. We had a very long and extremely difficult chain and without the help, patience and determination of all the team at Waterfields the whole thing would have fallen apart at the seams. Would definitely ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 20,2014
Nov 20,2014
3
people found
this helpful
this helpful
- Personally offensive to the point of me putting the phone down on Graham Brown. It had been a difficult and frustrating process, but he stepped over the line and made a bad process even worse by making personal comments.
- No explanation of purchasing process, ...
read full review
read full review
What agent could do to change your mind?
See review.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 20,2014
Jan 20,2014
0
people found
this helpful
this helpful
We went to view a rented property in sandhurst that sounded amazing and looked great from the outside. The inside was lovely but the agent that showed us around didn't know a thing about the house as he worked on sales not lettings. We we're ...
read full review
read full review
What agent could do to change your mind?
Atleast act like he was interested and not defensive.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 08,2010
Feb 08,2010
9
people found
this helpful
this helpful
Waterfields team was outstanding sold my house on the first week! for my full asking price, I cant understand the bad reviews. Most honest agent I have dealt with and would recomend in a flash! Thanks guys!!!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 22,2009
Apr 22,2009
0
people found
this helpful
this helpful
Agreed on a commission fee to sell my house then came back days later say that they can no longer honour it. Dishonest and untrustworthy sales team, therefore won't be using them again....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2008
Oct 11,2008
0
people found
this helpful
this helpful
over priced my house didn't even try to sell it i now it bad but they just didnt seem interested and gave up after week one...
read full review
read full review
Was this helpful?
Yes
Yes
Vendor Fees
1% + vatLandlord Fees
N/ATenant Fees
N/A Last updated at 20/10/2022, 11:02 AM by Stephen DorsettComplaints Procedure
Please contact Waterfields directly on 01276 37333
Last updated at 10:02 AM 20/10/2022 by Stephen Dorsett
