100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Nov 18,2014
Nov 18,2014
1
people found
this helpful
this helpful
Utterly atrocious.
1) Failed to get guarantor forms to us in a timely fashion despite us constantly contacting them. Asked to have them emailed only for them to say "that's not our policy", then telling us on the day we were supposed to move in that they could have emailed the forms.
2) No visibility of agency fees on the website or otherwise (which is illegal) and having these thrown on us the day we tried to move in. When asked what the fees were for they explained that it was for printing the guarantor forms and other arrangements (costing >‚£300).
3) Unresponsiveness to a break in and damaged property until a second break in attempt. The window was screwed back into place rather than replaced. It wasn't until a second attempted break in and the police contacting JP&Brimelow directly to explain it was illegal for them to leave the place in an unfit state that they came and replaced the windows. When we called JP&Brimelow to explain about the second break in they told us to not call the police. Illegal advice.
4) Unresponsiveness about multiple issues with the house: mouse infestation, mould due to holes in the floors that were covered up by bits of carpet.
5) No notification of the landlord or buildings turning up - we returned home on a number of occasions to find they had accessed our property without notifying us or without us being there. Very suspicious considering our break in attempts.
6) Unresponsiveness about the checking out inspection. We requested to attend but were ignored until we turned up in branch in person 5 weeks later only to have them make out they did it within 9 days of us moving out, didn't inform us, then lumped us with >‚£400 of charges to our deposit.
7) Unresponsiveness with trying to mediate deposit dispute. We were basically stalled out for >3 months to the point where the Tenancy Deposit Scheme (TDS) can no longer legally interfere. Hint: Do not let this happen to you! If the agency is unresponsive then simply go straight to the TDS and tell them so. They will deal with it.
P.s. This is the SHORT version of our issues. Worst agency of my life. The overall rating of "Terrible" doesn't do it justice.
1) Failed to get guarantor forms to us in a timely fashion despite us constantly contacting them. Asked to have them emailed only for them to say "that's not our policy", then telling us on the day we were supposed to move in that they could have emailed the forms.
2) No visibility of agency fees on the website or otherwise (which is illegal) and having these thrown on us the day we tried to move in. When asked what the fees were for they explained that it was for printing the guarantor forms and other arrangements (costing >‚£300).
3) Unresponsiveness to a break in and damaged property until a second break in attempt. The window was screwed back into place rather than replaced. It wasn't until a second attempted break in and the police contacting JP&Brimelow directly to explain it was illegal for them to leave the place in an unfit state that they came and replaced the windows. When we called JP&Brimelow to explain about the second break in they told us to not call the police. Illegal advice.
4) Unresponsiveness about multiple issues with the house: mouse infestation, mould due to holes in the floors that were covered up by bits of carpet.
5) No notification of the landlord or buildings turning up - we returned home on a number of occasions to find they had accessed our property without notifying us or without us being there. Very suspicious considering our break in attempts.
6) Unresponsiveness about the checking out inspection. We requested to attend but were ignored until we turned up in branch in person 5 weeks later only to have them make out they did it within 9 days of us moving out, didn't inform us, then lumped us with >‚£400 of charges to our deposit.
7) Unresponsiveness with trying to mediate deposit dispute. We were basically stalled out for >3 months to the point where the Tenancy Deposit Scheme (TDS) can no longer legally interfere. Hint: Do not let this happen to you! If the agency is unresponsive then simply go straight to the TDS and tell them so. They will deal with it.
P.s. This is the SHORT version of our issues. Worst agency of my life. The overall rating of "Terrible" doesn't do it justice.
What agent could do to change your mind?
1) Transparency of agency fees. 2) Respond to issues in a timely manner. 3) Abide by the law.Attached Filesnbsp;
Comment on agent fees
No transparency. The fees were sprung on us last minute and explained away as being necessary for printing a few forms. >ƒâ€š‚£300 for printing a few forms followed by a negligent service that often breached the law.
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Latest Reviews
26th Apr 2016
reviewed by 'TH'
29th Feb 2016
reviewed by 'Huw'
9th Dec 2014
reviewed by 'Mireille'
5th Dec 2014
reviewed by 'Catherine'
1st Dec 2014
reviewed by 'Jo'
Opening Hours
Address
JP & Brimelow
418 Wilmslow Road
Withington,Manchester
Greater Manchester
M20 3BW
0161 434 6169
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £80,000 | £216,500 |
| Lettings | 100% | 50% | £600 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 1 | 1 | 3 | 1 | 0 | 2 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 26,2016
Apr 26,2016
0
people found
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Extremely fast sale and very pleased with the service from the whole staff. In particular Pauline was really on the ball in the later stages just before exchange of contracts, helping to smooth the process. Would recommend the team....
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Comment on agent fees
Fair charges.
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Mar 23,2016
Mar 23,2016
0
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Dealt with Pauline Heathcote form start to finish. Pauline was friendly, helpful and professional throughout the process keeping us regularly informed of progress and was a good conduit between ourselves and the vendor and kept pressure on them to make sure they got their documents ...
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Feb 29,2016
Feb 29,2016
0
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We made a repossession purchase through this agent which proved to be very difficult with many hitches along the way.
Pauline, Graham and David were with us all the way and helped us to complete a successful purchase.
We couldn't have done it without their ...
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Dec 09,2014
Dec 09,2014
0
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JP&Brimelow is an excellent agency. My boyfriend and I were looking to rent an apartment and they showed us the property and handled everything very well. As we are from the Netherlands, the payment was a little difficult but they did their very best ...
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Dec 05,2014
Dec 05,2014
0
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They provided clear information on what was involved, left a good information pack. Communication was good and they found a tenant very quickly. Hoping this continues in the management of the property....
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Comment on agent fees
Given the level of service promised (and delivered so far) they are reasonable.
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Dec 01,2014
Dec 01,2014
0
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I found the process a little confusing as a first time landlord to be honest and the lack of communication after I signed the Terms made me feel like know body cared once they had my business.
Everyone I have dealt with has been nice ...
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Comment on agent fees
So far I am undecided on whether I would use again. Perhaps I have been a little new to this too and expected to have been spoken to more. Also I wasn't expecting the initial fee to have vat added leaving me with ƒâ€š‚£164 which was less that anticipated. As mentioned, I expect that today's events are teething problems and as long as my property is looked after and my tenants are happy so am I.
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Nov 21,2014
Nov 21,2014
1
people found
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this helpful
The property was left in a deplorable state by the previous tenant which you managed. So I don't know what level of inspection/ property management went on during his twelve month tenancy.
The place was filthy and there was damage that he had been caused ...
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Nov 18,2014
Nov 18,2014
1
people found
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Utterly atrocious.
1) Failed to get guarantor forms to us in a timely fashion despite us constantly contacting them. Asked to have them emailed only for them to say "that's not our policy", then telling us on the day we were supposed to move in that ...
read full review
read full review
What agent could do to change your mind?
1) Transparency of agency fees. 2) Respond to issues in a timely manner. 3) Abide by the law.Attached Filesnbsp;
Comment on agent fees
No transparency. The fees were sprung on us last minute and explained away as being necessary for printing a few forms. >ƒâ€š‚£300 for printing a few forms followed by a negligent service that often breached the law.
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Nov 24, 2014
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Dear Tenant
Thank you for taking the time to highlight areas where you felt we did not perform correctly. I would like to offer my apologies. I am sorry we did not have the opportunity to rectify things for you as this post is the first we have been made aware of the issues. I have spoken with the managers at all three of our branches and none feel the scenario above is familiar to them and without a name or property reference I am afraid I am unable to help any further. Please feel free to e ...
Oct 10,2014
Oct 10,2014
0
people found
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The service has been excellent. All my questions have been very effectively answered and I always felt staff had time for me. I never felt rushed. The house has been let very quickly and all arising issues have been promptly dealt with. Thank you for ...
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Sep 30,2014
Sep 30,2014
0
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I was a tenant of JP Brimelow for 3 years until recently.
They have the worst communication with tenants that I have ever experienced. Having worked in the industry myself, I was amazed at how badly their systems worked. Every time I called I dealt with ...
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Sep 04,2014
Sep 04,2014
0
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I have been with the JPBrimelow team for over 14 years and they have managed my properties either through the purchase or selling or letting and full property management. I have always found the team dedicated, efficient and professional in all aspect of my dealings. They ...
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Sep 04,2014
Sep 04,2014
0
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Excellent service. Responsive and matched a professional tenant to the property. No problem too large or small. Looking forward to an ongoing relationship with JP & Brimelow....
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Aug 27,2014
Aug 27,2014
1
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JP & Brimelow are unprofessional, incompetent, and show a callous disregard for the welfare of their customers. Here is the brief summary of experience thus-far, after only one month of being a tenant at a property managed by them:
1. The house was advertised as fully furnished, ...
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What agent could do to change your mind?
1. Furnish property as advertised OR reduce rent accordingly. 2. Give 24 hours notice AND/OR ask permission to enter or let people into the property. 3. Acknowledge and admit to mistakes. Apologise and offer financial compensation for said mistakes. 4. Not disobey contract law. 5. Only allow trusted contractors onto property AND/OR give clear instructions to contractors.Attached Filesnbsp;
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Nov 07,2012
Nov 07,2012
0
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I was interested in letting a property managed by the Chorlton branch, and was told, pending references, that I would be able to move in by wednesday. When discussing my references I mentioned that, as well as having a full time job, I am a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thank you for taking the time to highlight areas where you felt we did not perform correctly. I would like to offer my apologies. I am sorry we did not have the opportunity to rectify things for you as this post is the first we have been made aware of the issues. I have spoken with the managers at all three of our branches and none feel the scenario above is familiar to them and without a name or property reference I am afraid I am unable to help any further. Please feel free to email me directly so I can help resolve the above. You can email me on [email protected].
Kind Regards
Rebecca Whitehead
Lettings Director