0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 01,2011
Aug 01,2011
9
people found
this helpful
this helpful
I'll keep it repetitively brief. When I first came across Walton and Hipkiss they seemed a great local choice, their website had some relatively advanced features that their competitors didn't have which allowed you to keep track of how many people viewed your property and the like. This feature work for a very short amount of time. I can only assume it stopped working because staff stopped inputting the data.
As well as using the website to check on the progress intermittently I would receive phone calls to be updated. Those stopped after a while too. When I did phone to check up the person on the end of the phone couldn't answer my questions and said I'd receive a call back from an agent, no call came. This happened more times than I can remember.
After doing some research I found they had only advertised my property once in a local newspaper and listed it on two website property directories. I received only 2 offers in a 4 month period. So I hired a second local estate agent (Dixons), two days later the house was viewed by a family who had tried to view the property through Walton and Hipkiss but had never received any phone calls back or received any information. Disgusted with the service I terminated the contract with Walton and Hipkiss.
I cannot understand why an estate agent would treat its customers this way, especially when in selling your property they get paid. I can only imagine they try to sell on mass so they receive the commissions, they don't care what price you get for your house or whether it sells quickly. They certainly don't try too hard to sell it at the price you want.
As well as using the website to check on the progress intermittently I would receive phone calls to be updated. Those stopped after a while too. When I did phone to check up the person on the end of the phone couldn't answer my questions and said I'd receive a call back from an agent, no call came. This happened more times than I can remember.
After doing some research I found they had only advertised my property once in a local newspaper and listed it on two website property directories. I received only 2 offers in a 4 month period. So I hired a second local estate agent (Dixons), two days later the house was viewed by a family who had tried to view the property through Walton and Hipkiss but had never received any phone calls back or received any information. Disgusted with the service I terminated the contract with Walton and Hipkiss.
I cannot understand why an estate agent would treat its customers this way, especially when in selling your property they get paid. I can only imagine they try to sell on mass so they receive the commissions, they don't care what price you get for your house or whether it sells quickly. They certainly don't try too hard to sell it at the price you want.
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Latest Reviews
15th Aug 2013
reviewed by 'Eileen'
15th Feb 2013
reviewed by 'Disappointed'
1st Aug 2011
reviewed by 'Kris404'
Opening Hours
Address
Walton and Hipkiss
111 Worcester Road
Hagley,Dudley
Hereford and Worcester
DY9 0NG
01562-886688
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 15,2013
Aug 15,2013
3
people found
this helpful
this helpful
I telephoned the Stourbridge shop and spoke to Brett the Manager asking if it was possible to view three properties they had for sale, he told me he would find out and come back to me! He didn't call Saturday, he didn't call Monday, he ...
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Feb 15,2013
Feb 15,2013
7
people found
this helpful
this helpful
I went with Walton and HIpkiss as they were local and seemed to provide a good deal for renting our house. As soon as I met Phil I realised he was perhaps not the best person to be dealing with our property, but despite my ...
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Aug 01,2011
Aug 01,2011
9
people found
this helpful
this helpful
I'll keep it repetitively brief. When I first came across Walton and Hipkiss they seemed a great local choice, their website had some relatively advanced features that their competitors didn't have which allowed you to keep track of how many people viewed your property and ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
