0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
25% lettings fee satisfaction
Nov 14,2014
Nov 14,2014
6
people found
this helpful
this helpful
I hate to make complaints, I never do because its easy to criticise and often it doesn't get you anywhere.
I am passionate to write this one though because I have never had a more stressful experience with any other company ever in my life.
It's a shame - because my contact with the company is a nice person, they are just doing their job and they are unlucky that they have to carry out unprofessional and mercenary 'procedures'. The problems in this company are at the top of the hierarchy, their strategy is solely focused on money, I'm pretty sure our wellbeing, isn't even considered. The first week living in the rented house one year ago was at the height of winter and our boiler was not even working when we arrived and we were left literally shivering.
I don't want to bore you about how the microwave provided had previously been repaired with a metal screw on the inside so we could watch as sparks flew at our food, or how it took about 5 months to replace it. I wont go into how we were threatened of being evicted just because half way through the tenancy we properly organised a replacement tenant who was on exactly the same wage as the one who left, yet it took a HUGE amount of stress and time to sort out all of that.
And we are people Ocean, that means that we might have problems, we might have family problems, we might be busy focusing on our career, we might be trying to deal with IMPORTANT life problems, so please why do you treat us like statistics for your benefit, which in turn creates unnecessary unimportant problems for us. These are your problems, make procedures that take human beings into account and are designed for us to have a pleasant, simple, experience. Others companies do it, so why can't you?
Before I got the house I was actually warned by a friend that "Ocean are bad stay away" but I thought I'd give them a chance. He told me "they have too many properties to look after". That would make perfect sense, they are so obsessed with money and more money and making some more money that they are struggling to successfully manage individual tenants. This week I learnt another of Oceans procedures. It goes: "If we owe money to someone, and we accidentally pay the wrong person, then the person we owe money to should suffer for our mistake, they will have to wait until we have recovered the funds from the wrong payment. They have to pay for our mistake, even if they are on minimum wage and actually that wrong payment was food to this person, then we will deprive them, because the most important thing is us and our money and that the pile is grown to all it can be. We are greedy greedy people. We are the problem with this world."
The top of Ocean, you screwed it up, you truly screwed it up, and managers you are putting up with this because it benefits your lives, look at yourselves and look again at tenants and realise that your way of business is actually having a very negative effect on them. I doubt you will care.
But maybe I can save a prospective tenant: Unless you can afford to waste money and want an unnecessarily stressful experience, don't choose Ocean. The front of house staff are nice and I'm sure good people, but they are being prodded by devils and their sticks.
I am passionate to write this one though because I have never had a more stressful experience with any other company ever in my life.
It's a shame - because my contact with the company is a nice person, they are just doing their job and they are unlucky that they have to carry out unprofessional and mercenary 'procedures'. The problems in this company are at the top of the hierarchy, their strategy is solely focused on money, I'm pretty sure our wellbeing, isn't even considered. The first week living in the rented house one year ago was at the height of winter and our boiler was not even working when we arrived and we were left literally shivering.
I don't want to bore you about how the microwave provided had previously been repaired with a metal screw on the inside so we could watch as sparks flew at our food, or how it took about 5 months to replace it. I wont go into how we were threatened of being evicted just because half way through the tenancy we properly organised a replacement tenant who was on exactly the same wage as the one who left, yet it took a HUGE amount of stress and time to sort out all of that.
And we are people Ocean, that means that we might have problems, we might have family problems, we might be busy focusing on our career, we might be trying to deal with IMPORTANT life problems, so please why do you treat us like statistics for your benefit, which in turn creates unnecessary unimportant problems for us. These are your problems, make procedures that take human beings into account and are designed for us to have a pleasant, simple, experience. Others companies do it, so why can't you?
Before I got the house I was actually warned by a friend that "Ocean are bad stay away" but I thought I'd give them a chance. He told me "they have too many properties to look after". That would make perfect sense, they are so obsessed with money and more money and making some more money that they are struggling to successfully manage individual tenants. This week I learnt another of Oceans procedures. It goes: "If we owe money to someone, and we accidentally pay the wrong person, then the person we owe money to should suffer for our mistake, they will have to wait until we have recovered the funds from the wrong payment. They have to pay for our mistake, even if they are on minimum wage and actually that wrong payment was food to this person, then we will deprive them, because the most important thing is us and our money and that the pile is grown to all it can be. We are greedy greedy people. We are the problem with this world."
The top of Ocean, you screwed it up, you truly screwed it up, and managers you are putting up with this because it benefits your lives, look at yourselves and look again at tenants and realise that your way of business is actually having a very negative effect on them. I doubt you will care.
But maybe I can save a prospective tenant: Unless you can afford to waste money and want an unnecessarily stressful experience, don't choose Ocean. The front of house staff are nice and I'm sure good people, but they are being prodded by devils and their sticks.
What agent could do to change your mind?
read the reviewAttached Filesnbsp;
Comment on agent fees
You rip people off. If you want to charge higher prices, you need to match that with the service you are providing.
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Latest Reviews
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reviewed by 'Raymond'
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reviewed by 'Dodles'
14th Nov 2014
reviewed by 'ausualnoncomplainer'
11th Dec 2012
reviewed by 'Kavank'
20th May 2012
reviewed by 'MM'
Opening Hours
Address
Ocean Estate Agents
The Plaza, 275 North Street
Southville,Bristol
Gloucestershire
BS3 1JN
0117 923 1866
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 50% | 25% | £695 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 05,2021
Feb 05,2021
0
people found
this helpful
this helpful
Having switched from a competing agent, the Letting team in Southville have been a breath of fresh air. Great feedback and honest conversations. Would highly recommend...
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Jul 22,2018
Jul 22,2018
6
people found
this helpful
this helpful
It's not our first time renting a house. We lived in a few other countries and dealt with other letting agents.
I am afraid our experience with ocean wasn't great at all.
The whole process was so stressful and confusing. Different staff told us different ...
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Comment on agent fees
They charge higher fees than other agents
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May 31,2016
May 31,2016
1
people found
this helpful
this helpful
I was with them from late 2012 until Spring 2016. Never ever again. Their fees do not match the level of service provided. They put barriers in the way of complaints, don't respond to emails and in my experience treat you like a number rather than a ...
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What agent could do to change your mind?
Expensive for the level of serviceAttached Filesnbsp;
Comment on agent fees
Expensive for the level of service
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Nov 14,2014
Nov 14,2014
6
people found
this helpful
this helpful
I hate to make complaints, I never do because its easy to criticise and often it doesn't get you anywhere.
I am passionate to write this one though because I have never had a more stressful experience with any other company ever in my life.
...
read full review
read full review
What agent could do to change your mind?
read the reviewAttached Filesnbsp;
Comment on agent fees
You rip people off. If you want to charge higher prices, you need to match that with the service you are providing.
Was this helpful?
Yes
Yes
Dec 11,2012
Dec 11,2012
1
people found
this helpful
this helpful
We had been 'blinded by the lights' by another local agent full of false promises so came to Ocean for our 2nd attempt.
We've used them a few times now and have always found Chris and the teams genuine, relaxed and friendly approach a pleasure ...
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May 20,2012
May 20,2012
9
people found
this helpful
this helpful
She didn't have much knowledge of the properties she showed us. We felt she didn't have any enthusiasm when showing us around....
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What agent could do to change your mind?
Agents should know the property they are selling, not just someone opens the door and let clients walk around by themselves.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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