100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
73% lettings fee satisfaction
Nov 13,2014
Nov 13,2014
4
people found
this helpful
this helpful
Rented a property of Goodchilds Hanley. these agents are very good for the landlord as they are not prepared to help the tenant. We have had various issues with the agent on problems with this property and he has always took the landlords side when they are supposed to represent the tenant as well. the latest problems was 7 to 8 weeks the dishwasher broke down even though we were promised a new one still waiting. all three showers were not working in the house we complained 7 weeks ago just had one repaired yesterday in the guest bathroom the plumber indicated that due to cost they probably would not repair the other two. The response last week by email from manager was whats wrong you have a bath. we pay £1000 per month for a 4 bedroom 3 bathroom property in
with dishwasher what we get is 4 bedroom 1 bathroom no dishwasher and Goodchilds management think this is fine. please not any business you have with Goodchild make sure you always email them as they will deny phone call they have had with you.
with dishwasher what we get is 4 bedroom 1 bathroom no dishwasher and Goodchilds management think this is fine. please not any business you have with Goodchild make sure you always email them as they will deny phone call they have had with you.
Comment on agent fees
They do now work for the tenant they are only interested in the landlord
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Opening Hours
Address
Goodchilds Estate Agents
42 Piccadilly
Stoke on Trent
Staffordshire
ST1 1EG
01782 206713
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £80,000 | £80,000 |
| Lettings | 100% | 73% | £350 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 3 | 4 | 3 | 0 | 2 | 0 | 0 | 0 |
Areas covered
- ST1
- ST11
- ST2
- ST12
- ST3
- ST4
- ST5
- ST6
- ST7
- ST8
- ST9
- ST10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 31,2019
May 31,2019
1
people found
this helpful
this helpful
First you pay the hefty fee and though the agency promised to perform house check every month, you'll never see them as long as that direct debit is always on the exact day you said it would be. Is something broken in the house, don't ...
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Comment on agent fees
Terrible fees cause they absolutely do nothing for that money
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Jan 15,2019
Jan 15,2019
0
people found
this helpful
this helpful
Recently moved out of my first home which I rented through good child's. Received a great service from my very first contact to moving out. Would definitely recommend....
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Aug 22,2018
Aug 22,2018
0
people found
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Thank you very much to all Goodchilds members in Hanley, their service was exceptional. Rhys in particular is a man one can truly rely on in terms of constantly updating essential information regards to progress of selling old and purchasing new property. We are very ...
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Comment on agent fees
Good
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Feb 20,2018
Feb 20,2018
0
people found
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I rented a property out through Goodchilds in Stoke, Rob came out and gave me some useful tips and information about renting. I was reluctant to rent my property at first but rob gave me plenty of reassurances and helped me find a good tenant....
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Comment on agent fees
The commission rates are good. No tenant find fees or re-let fees.
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Jan 31,2018
Jan 31,2018
1
people found
this helpful
this helpful
Purchased my first home through Goodchilds and they were very helpful. Nothing seemed too much to ask off them. Reece was superb....
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N/A
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Jan 18,2018
Jan 18,2018
1
people found
this helpful
this helpful
Worked along Goodchilds in Hanley for 4 years now. They look after my property portfolio. Rob is always on hand to assist me and give advice whenever needed....
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Comment on agent fees
Good
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Oct 13,2017
Oct 13,2017
1
people found
this helpful
this helpful
I acquired a property that I let out through Goodchilds,the process was simple and clear and a tenant found quickly,the very few problems i had were dealt with promptly and the tenants queries were passed on immediately.
I have now sold the property ...
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Oct 09,2017
Oct 09,2017
1
people found
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this helpful
As this was my first time moving into a rental property I had a lot of questions on how the process would work. All of the team at Goodchilds were extremely helpful in detailing the entire process so I always knew what stage my application ...
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Comment on agent fees
Very reasonable.
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Apr 26,2017
Apr 26,2017
1
people found
this helpful
this helpful
We sold a house with them recently after a bad experience with another agent. Goodchild's exceeded every expectation from start to finish! Sold for the asking price within no time at all and nothing was too much trouble even after we had sold. Definitely 100% recommend ...
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Comment on agent fees
I'd say their fees were fairly average however they 100% earned what we paid them to sell our home
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Mar 24,2017
Mar 24,2017
1
people found
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this helpful
Totally out of order
Avoid like a plague
Doesn't keep appointments because when they rang you an hour before the meeting your phone was not connected...
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Comment on agent fees
Negative attitude
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Nov 18,2016
Nov 18,2016
3
people found
this helpful
this helpful
If you are looking for a house to rent do not even think about calling these people. Before signing the contract everything was friendliness and happiness. Once singed, the nightmare started. We arrived there and there was a swimming pool in all the ground floor ...
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Comment on agent fees
Usual fees.
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Nov 13,2016
Nov 13,2016
1
people found
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this helpful
Rob and his staff offer a Great Service nothing is too much trouble SIMPLY THE BEST I have used Goodchilds for many years now and have always found them to be total professionals and dedicated towards both the landlord and their tenants.
It has and ...
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Comment on agent fees
Great value for money.
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Nov 12,2016
Nov 12,2016
1
people found
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this helpful
Robert and Rhys at Goodchilds helped me to sell my home. They were very thorough and efficient. They managed to get prospective buyers in and out of the property consistently and had multiple offers for me by the end of the first week. They sold ...
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Comment on agent fees
I thought their fees were very appropriate and well deserved.
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Nov 11,2016
Nov 11,2016
1
people found
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this helpful
After feeling let down from my previous agent I switched to Goodchilds and sold within 7 days. Couldn't be happier would definitely recommend....
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Sep 12,2016
Sep 12,2016
1
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Testimonial
On a friend's recommendation, I invested in a brand new buy-to-let property in Stoke. As I am abroad for much of the time, I needed an agent I could trust with a full management package. I duly selected a letting agent, but was frustrated ...
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Comment on agent fees
Very reasonable
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Jan 29,2016
Jan 29,2016
6
people found
this helpful
this helpful
Absolutely disgusting service and the rudeness from the manager is horrendous. We lived in the property for 6 months, if we could have been out sooner we would have. Firstly because of the lack of them checking the property we moved in not knowing their was ...
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Nov 13,2014
Nov 13,2014
4
people found
this helpful
this helpful
Rented a property of Goodchilds Hanley. these agents are very good for the landlord as they are not prepared to help the tenant. We have had various issues with the agent on problems with this property and he has always took the landlords side when ...
read full review
read full review
Comment on agent fees
They do now work for the tenant they are only interested in the landlord
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Nov 13, 2014
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(1)
Hi Mr Hill,
I'm sorry if you feel that way about it. The landlord has informed us that she will be providing a dishwasher and rectifying the shower ASAP. The one shower has now been repaired and the landlord is now awaiting a response from her plumber for the cost of the En-Suite shower to fix.
My response was not 'whats wrong you have a bath' as you have wrongly stated. I have looked in my sent items and I asked 'what about the bath' asking if the bath is working. This is completely diff ...
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Last updated at 5:17 PM 27/01/2016 by Robert Norton
I'm sorry if you feel that way about it. The landlord has informed us that she will be providing a dishwasher and rectifying the shower ASAP. The one shower has now been repaired and the landlord is now awaiting a response from her plumber for the cost of the En-Suite shower to fix.
My response was not 'whats wrong you have a bath' as you have wrongly stated. I have looked in my sent items and I asked 'what about the bath' asking if the bath is working. This is completely different to what you suggested.
I have never said that it is fine that you have not got a dishwasher and one of the showers are broke. I am doing my upmost to get this resolved as soon as possible.