Nov 13,2014
Nov 13,2014
2
people found
this helpful
this helpful
Accord have possibly the worst management and customer service I have ever seen.
Every time you need to call they are polite and reassure you they were just about to deal with your issue before you called. Of course this is always a complete lie and you must call again/send ten more emails before you can get through and hear the same lies again!
When we moved into our property first we listed all of the problems and sent them to accord eg. Leaking shower, broken doorbell etc.
It took approx our full years tenancy to get our shower fixed due to their complete disinterest. Most issues we identified from the start were completely ignored for our whole time in the property despite repeated emails and phone calls.
After assuming that it may just be the person we were dealing with we tried to contact a manager. We were then told that he does not have a phone number and we can't contact him!
After managing to find an email for the manager online we were met the exact same disinterest again by the manager.
The whole of accord seems to try do the absolute minimum and ignore any problems until they go away. They don't seem to care that they will be seen negatively as they know people will continue to use them anyway and they can get away with it and keep making money off new unsuspecting people.
They are the biggest scam in Warwickshire.
Every time you need to call they are polite and reassure you they were just about to deal with your issue before you called. Of course this is always a complete lie and you must call again/send ten more emails before you can get through and hear the same lies again!
When we moved into our property first we listed all of the problems and sent them to accord eg. Leaking shower, broken doorbell etc.
It took approx our full years tenancy to get our shower fixed due to their complete disinterest. Most issues we identified from the start were completely ignored for our whole time in the property despite repeated emails and phone calls.
After assuming that it may just be the person we were dealing with we tried to contact a manager. We were then told that he does not have a phone number and we can't contact him!
After managing to find an email for the manager online we were met the exact same disinterest again by the manager.
The whole of accord seems to try do the absolute minimum and ignore any problems until they go away. They don't seem to care that they will be seen negatively as they know people will continue to use them anyway and they can get away with it and keep making money off new unsuspecting people.
They are the biggest scam in Warwickshire.
What agent could do to change your mind?
The agent could have actually done some work and managed the property. Record the issues that were brought to their attention and not ask for it to be repeated each time. Call people back and not make people feel like they need to call every day just to get you to do something.Attached Filesnbsp;
Comment on agent fees
Why would they get paid for doing absolutely no work?
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Latest Reviews
13th Nov 2014
reviewed by 'Abc'
Opening Hours
Address
Accord Lettings
Unit 4 Olympus Court, Olympus Avenue Tachbrook Park
Warwick
Warwickshire
CV34 6RZ
01926 437807
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
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Nov 13,2014
Nov 13,2014
2
people found
this helpful
this helpful
Accord have possibly the worst management and customer service I have ever seen.
Every time you need to call they are polite and reassure you they were just about to deal with your issue before you called. Of course this is always a complete lie ...
read full review
read full review
What agent could do to change your mind?
The agent could have actually done some work and managed the property. Record the issues that were brought to their attention and not ask for it to be repeated each time. Call people back and not make people feel like they need to call every day just to get you to do something.Attached Filesnbsp;
Comment on agent fees
Why would they get paid for doing absolutely no work?
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:37 PM 11/10/2018 by heather heather
