93% sales valuation accuracy
97% sales fee satisfaction
80% lettings valuation accuracy
99% lettings fee satisfaction
Nov 13,2014
Nov 13,2014
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We hadn't planned to move, but our perfect house, marketed by Allen Heritage, came up, we made an appointment with Ben and made an offer the same day.
Allen Heritage saw us through the process of getting ours house on the market by the end of the week and found us a buyer within a day of it going on the market. Luke gave us great advice on marketing the house at a reasonable price for a quick sale to ensure we secured the house we wanted.
The purchase of our house was pretty painful with our lender insisting on reports from every expert going- detailed structural reports, damp and timber survey, tree consultant's report, drainage survey; our solicitor tried to talk us out of the purchase on more than one occasion, particularly after our lender and existing Insurers refused insurance on the house.
We were extremely grateful that Tina at Allen Heritage fully understood our commitment to the purchase and supported us every step of the way, when, at times it felt that everything and everyone else was against us. Tina handled communications with our buyer and we never felt under any pressure from them, which was a huge relief during an already stressful time. She also handled communications with our sellers in a sensitive and rational way, meaning emotions didn't get the better of us all; she focused on the facts and wasn't distracted by personal opinions.
I have no doubt whatsoever that our purchase, and sale, would have fallen through had it not been for Tina's unfaltering determination and commitment to see it through for us. She really put herself out and went above and beyond the expected; she even fired off emails at 5am! We will be forever grateful to her and the team at Allen Heritage for their support in making the, what seemed to be impossible, possible and securing our lovely new family home- or soon to be lovely home, when the builders have moved out..
I have no hesitation in recommending Luke, Tina, Ben and the team at Allen Heritage and have already recommended them to friends and family; they have been equally impressed by their communication and professionalism.
Allen Heritage saw us through the process of getting ours house on the market by the end of the week and found us a buyer within a day of it going on the market. Luke gave us great advice on marketing the house at a reasonable price for a quick sale to ensure we secured the house we wanted.
The purchase of our house was pretty painful with our lender insisting on reports from every expert going- detailed structural reports, damp and timber survey, tree consultant's report, drainage survey; our solicitor tried to talk us out of the purchase on more than one occasion, particularly after our lender and existing Insurers refused insurance on the house.
We were extremely grateful that Tina at Allen Heritage fully understood our commitment to the purchase and supported us every step of the way, when, at times it felt that everything and everyone else was against us. Tina handled communications with our buyer and we never felt under any pressure from them, which was a huge relief during an already stressful time. She also handled communications with our sellers in a sensitive and rational way, meaning emotions didn't get the better of us all; she focused on the facts and wasn't distracted by personal opinions.
I have no doubt whatsoever that our purchase, and sale, would have fallen through had it not been for Tina's unfaltering determination and commitment to see it through for us. She really put herself out and went above and beyond the expected; she even fired off emails at 5am! We will be forever grateful to her and the team at Allen Heritage for their support in making the, what seemed to be impossible, possible and securing our lovely new family home- or soon to be lovely home, when the builders have moved out..
I have no hesitation in recommending Luke, Tina, Ben and the team at Allen Heritage and have already recommended them to friends and family; they have been equally impressed by their communication and professionalism.
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Latest Reviews
21st Jul 2022
reviewed by 'Jay'
10th Jun 2022
reviewed by 'John'
11th Feb 2022
reviewed by 'Very happy client'
16th Jul 2021
reviewed by 'Leila'
17th Feb 2021
reviewed by 'Lyndsey'
30th Oct 2020
reviewed by 'Wendy'
Opening Hours
Address
Allen Heritage Estate Agents
151 Wickham Road, Shirley
Croydon
Greater London
CR0 8TE
020 8656 2525
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 97% | £270,000 | £685,000 |
| Lettings | 80% | 99% | £695 | £1,900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 34 | 0 | 16 | 1 | 57 | 0 | 26 | 0 | 2 | 1 |
Areas covered
- CR0
- Croydon
- Shirley
- Addiscombe
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 21,2022
Jul 21,2022
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Would love to thank Den and team for helping us move in quickly and efficiently. Very knowledge and very understandable....
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Jun 10,2022
Jun 10,2022
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Sold my property using them. Was a tricky property to sell but staff stayed focused on getting it done. Post offer sales support was excellent...
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Feb 11,2022
Feb 11,2022
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My experience with the team at Allen Heritage, was great from the moment I made an offer until my property completion. Helen Fagan was very friendly, whilst still being professional. I would definitely recommend them to anyone that is thinking of buying or selling a ...
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Jul 16,2021
Jul 16,2021
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The service received from Allen Heritage from Luke's valuation, to the viewings with Elaine and Dawn, all the way through to the sales progression with Helen, was great. They genuinely care and achieved the required price in a challenging market. I would have no hesitation ...
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Feb 17,2021
Feb 17,2021
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Allen Heritage were fantastic from the beginning of the process to the end! The marketing was fantastic and we were always in regular contact. Our house sold within a month and the after sales team supported us through the contract process. We wouldn't hesitate to ...
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Oct 30,2020
Oct 30,2020
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The team at Allen Heritage excelled our expectations throughout the process of selling our late Father's home. They dealt with every aspect of the process with great professionalism and sensitivity, and generally went above and beyond in providing an excellent service. I would not hesitate ...
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Jun 06,2020
Jun 06,2020
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Allen Heritage were a breath of fresh air compared to other agents I have dealt with in the past - always helpful, clear and straight forward. They are patient answering queries and nothing it too much trouble. They found a buyer for me quickly, and ...
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Apr 07,2020
Apr 07,2020
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All members of the team were very helpful, from an initial valuation of my late fathers property (for probate) through to it's final sale some two years later. They kept in touch which was the main reason we used them when the time came to ...
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Mar 08,2020
Mar 08,2020
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Tamara was amazing in helping us process our tenancy agreement. She always follows up on our queries and tries to resolve any issues for us. I would not hesitate to recommend her to anyone who needs a briliant letting agent.
Denny was providing professional, friendly ...
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Feb 08,2020
Feb 08,2020
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Brilliant team that are professional and friendly.
Would totally recommend , they work as a team and really care about the people they deal with...
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Oct 05,2019
Oct 05,2019
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Allen Heritage have been incredible from start to finish. Our property was marketed extremely well, the images were professional and stunning and the agents working with interested buyers really made an effort to get to know our property and present it in the best possible ...
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Sep 09,2019
Sep 09,2019
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Dear Kim
Thank you and the team for all your efforts in the sale of the house. You were all very professional and gave a great service. I really appreciated that you updated me along the way and gave advice when needed! Especially as the ...
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Jan 09,2019
Jan 09,2019
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Excellent service, hard work and perseverance with this property. It all came good in the end during a tricky time in the housing market.
Thank you to all the team....
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Jun 13,2018
Jun 13,2018
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After starting with another online company who were really unhelpful and kept cancelling viewings last minute, I turned to Allen Heritage. Totally worth paying slightly more than online prices. My sale took 5mths in the end, and the staff were absolutely brilliant. Especially Helen who ...
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Comment on agent fees
Reasonable
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“Extremely helpful and professional throughout despite this being a protracted and difficult sale....”
Apr 15,2018
Apr 15,2018
1
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Brilliant service throughout.
This was a protracted and difficult sale which Allen Heritage managed professionally. I have already recommended them and would do so again without hesitation....
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Comment on agent fees
Fees were reasonable
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Apr 12,2018
Apr 12,2018
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As the progression of this sale took over 10 months nerves were shredded and stress was high but Helen always kept her cool and controlled everything.
I think without her cheery support and thoroughness, things may have floundered months ago.
Many thanks to you and I ...
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Comment on agent fees
N/A
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Apr 06,2018
Apr 06,2018
1
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Our property went under offer quite quickly but we had a great deal of trouble with the chain. We were helped out tremendously by Helen who has been a real star. She helped us to overcome many problems and has always been very friendly and ...
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Comment on agent fees
Fair and competitive
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Jul 19, 2018
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We were actually on the buying side with Allen Heritage and so whilst they weren't directly work for us, we found that Helen Fagan who was instructed as part of the negotiations to get the deal through to completion to be very good. We had a rather large chain, but we found Helen very attentive and clear about progress throughout, and ultimately we felt she helped bring the deal to a close and managed to stick to the original date we set out on months beforehand - even though major obstacles app ...
Jan 29,2018
Jan 29,2018
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We purchased a house from Allen Heritage, all the way through the team was communicative and organised. The after sales team lead by Helen kept me in the loop throughout and were there for any queries and questions as we navigated the process...
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Comment on agent fees
n/a was a the buyer not a seller
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Jan 16,2018
Jan 16,2018
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Excellent service received from Barb and Denny. Fees competitive and they found a tenant quickly. Maintenance issue dealt with promptly....
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Comment on agent fees
Good
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Feb 23, 2018
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Excellent service from everyone at Allen Heritage, in particular Helen, during the sales process. Very professional and would certainly recommend them. ...
Nov 20,2017
Nov 20,2017
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Denny just deals with the property whenever we are needing new tenents. The property never stands empty for long. He also covers Barbara when she is not around.
Barbara deals with every day things and normally is prompt in answering any quieres that we have....
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Comment on agent fees
We find the Agent's Fees are fair.
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Nov 20, 2017
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Thank you , much appreciated. ...
Nov 15,2017
Nov 15,2017
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Have always found Barbara responds very promptly to my e-mails, which is most important as I reside in South Africa. Also she advises me in detail when our property needs maintenance with quotes so that I am able to authorize which minimizes the time for ...
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Comment on agent fees
Agents Fees appear to be the going rate.
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Nov 15, 2017
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Thanks Howard much appreciated. ...
Nov 13,2017
Nov 13,2017
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I am always impressed by the friendly and efficient way in which everything is handled. If anything needs doing, it gets done with no fuss or delay, and always at a reasonable cost. I have no worries about the property since Allen Heritage took it ...
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Comment on agent fees
fees are reasonable and the service provided means they are good value for money
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Nov 13, 2017
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Thanks Jane much appreciated. ...
Nov 03,2017
Nov 03,2017
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Very pleased with the service we receive from Barbara. She is polite and courteous and comes back to us quickly when we have a query....
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Nov 03, 2017
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Many Thanks much appreciated ...
Oct 31,2017
Oct 31,2017
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I am delighted with the service I receive from Barbara, who has let and managed my properties for over 10 years. Her patience, good humour and professionalism never seem to falter and I would have no hesitation in recommending her....
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Oct 31, 2017
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Thanks much appreciated! ...
Oct 31,2017
Oct 31,2017
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This is the first time I have rented a property and the experience has been very good.
Barbara kept us updated throughout the process, after the tenants moved we have had a few maintenance issues and Barbara responded to our questions and concerns quickly....
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Comment on agent fees
The fee's are acceptable and a discount was offered.
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Oct 31, 2017
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Many Thanks ...
Oct 31,2017
Oct 31,2017
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Good responsive agent, pleased with the communication and setup process. Approachable and easy to deal with would recommend to other landlords in the area....
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Comment on agent fees
Competitive in the current market
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Nov 01, 2017
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Thank you ...
Oct 30,2017
Oct 30,2017
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Barbara has given us excellent service.at all times her contact with us has been punctual informative and supportive when needed...
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Comment on agent fees
Good
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Oct 30, 2017
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Thank you much appreciated. ...
Oct 29,2017
Oct 29,2017
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Denny and Barbara have been brilliant since we moved in around 4 years ago. Their professionalism, dedication and excellent communication have been invaluable....
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Oct 27,2017
Oct 27,2017
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My family and I have been renting through Allen Heritage for the last 3 years. During this time we have experienced few problems and had to turn to the agents for help. Glad to say all issues were resolved quite promptly and professionally. Definitely would recommend....
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Comment on agent fees
Fees are always a tough bite to swallow for tenants but frankly speaking Allen Heritage's fees are a tad lower than the rest of their competitors which is definitely a good thing.
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Oct 25,2017
Oct 25,2017
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Denny and Barbara who handle our dealings were very professional and always willing to help with resolving any issues good services...
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Comment on agent fees
Good
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Oct 26, 2017
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Many Thanks much appreciated ...
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Last updated at 11:12 AM 27/01/2016 by allAgents
Best Estate Agent in Croydon 
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