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Firstly I would like to acknowledge the time between your review and our response. This website has only just come to our attention, hence the absence of a response until now. I am sorry that you feel the service you received has been poor. Your compliant was received internally and was dealt with by following out company complaints procedure. However, as you have posted your complaint on a public site, I feel it is appropriate for me to reply. With regards to viewings, we established that Forefront indeed carried out several of the viewings, but as you were in residence you were happy to also conduct them when you were home. At no point was this raised as an issue or complaint while the house was on the market. As an Estate Agent we are more than happy to accompany all viewings but we do need to be made aware if you had changed your mind.

Our receptionists take calls that we can't answer, due to us being on other calls or on appointments. They are very professional and courteous . I have this service in place so that even if I have 5 staff and they are all on the phones when the 6th call comes in then it diverts to a company called Arbell who are very friendly and pass on a message. Most agents have a voice mail, but in the interests of customer service I prefer customers speaking to a human rather than a machine, so it is disappointing to have received a negative response to something that I feel is good customer service.

As you are aware I am the owner of the business and at no point did I feel my behaviour was rude as we strive to be as professional and polite as possible, so it is disappointing to hear this when I only had your best interests at heart and wanted to sell your property as efficiently as possible. I hope this response goes someway to explain and wish you well.

Kind regards, Tristan Brown, Director, Forefront Property Ltd