“Irresponsible services...”
1 Star Review
Nov 30,2023
By:
'miserable tenant'
Nov 30,2023
Services: Lettings (as a Tenant)
Rent PCM: £1850
Would you recommend?: No
Postcode: RG1
Lettings (as a Tenant)
Rent PCM: £1850
Postcode: RG1
3
people found
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Terrible services, irresponsible behaviour which left the tenants in a very disadvantageous and miserable position. My husband and I rented a property via Black and White Property in October 2022, when the tenancy ended, we appointed a professional cleaner to clean it up and handed over ...
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3
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“Would actively avoid - any property is not worth dealing with this company for...”
1 Star Review
Aug 05,2023
By:
'Very unhappy customer'
Aug 05,2023
Services: Lettings (Prospective customer)
Rent PCM: £2650
Would you recommend?: No
Postcode: N6
Lettings (Prospective customer)
Rent PCM: £2650
Postcode: N6
3
people found
this helpful
Truly untrustworthy and shady - it’s this kind of company that give estate agents a bad name.
We had so many issues - they accepted our original offer and then increased the rent a few weeks later. They messed up our moving date causing ...
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3
people found
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Yes
5 Star Review
Nov 08,2019
By:
'Nanci'
Nov 08,2019
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK8
Lettings (as a Tenant)
Postcode: MK8
0
people found
this helpful
So far I have been very pleased with them. Shez the guy who is in contact with me is always very clear, polite and fast to answer all my questions by email or phone....
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0
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1 Star Review
Mar 11,2019
By:
'SA(landlord)'
Mar 11,2019
Services: Lettings (as a Landlord)
Rent PCM: £1400
Would you recommend?: No
Postcode: MK13
Lettings (as a Landlord)
Rent PCM: £1400
Postcode: MK13
7
people found
this helpful
Have been a landlord with this company for over 10 years. It has steadly gone downhill since Chris left circa 2016.
Have taken back properties. Unhappy tenants, authorised repairs not carried out. No annual checks. Rude and unresponsive staff. AVOID at all costs....
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Comment on agent fees
Bad considering service is non existent.
7
people found
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“Terrible company and terrible business owner...”
1 Star Review
Mar 08,2019
By:
'K'
Mar 08,2019
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: No
Postcode: MK8
Lettings (as a Tenant)
Rent PCM: £850
Postcode: MK8
7
people found
this helpful
I reviewed B&W:
I moved out with my partner through black & white. we had found a home we liked and went through the sales process that was relatively smooth. the house was up for sale however we were assured that this was for sale ...
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7
people found
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“Staff need training and certainly more professionalism..AVOID....”
1 Star Review
Mar 22,2018
By:
'NickMK'
Mar 22,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: MK5
Lettings (as a Tenant)
Postcode: MK5
7
people found
this helpful
We were unfortunate enough to have a dealing with this agency and mainly David, who I believe is the owner.
I normally do not like being this direct but this chap really needs a lesson in how you speak and deal with customer. Wake up! ...
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7
people found
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“AVOID, AVOID, AVOID.Black and White are by far the ......”
1 Star Review
Jan 13,2018
By:
'Disappointed'
Jan 13,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: MK11
Lettings (as a Tenant)
Postcode: MK11
4
people found
this helpful
AVOID, AVOID, AVOID.
Black and White are by far the worst estate agents I have ever dealt with. I don't usually write reviews but it was so terrible I feel I should warn people!
They made promises before we moved in to fix the gaps ...
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Comment on agent fees
I should have been paid to deal with them, not the reverse.
4
people found
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“Our experience with black&white was brilliant, they take your ......”
5 Star Review
Oct 20,2016
By:
'Kenny'
Oct 20,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK15
Lettings (as a Tenant)
Postcode: MK15
1
people found
this helpful
Our experience with black&white was brilliant, they take your queries seriously, very helpfully and good customer service. We are satisfied with their Service....
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Comment on agent fees
Good
1
people found
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“I have been using Black & White for the past 7 years ......”
5 Star Review
Sep 16,2016
By:
'Vish'
Sep 16,2016
Services: Lettings (as a Landlord)
Rent PCM: £950
Would you recommend?: Yes
Postcode: MK10
Lettings (as a Landlord)
Rent PCM: £950
Postcode: MK10
0
people found
this helpful
I have been using Black & White for the past 7 years for finding tenants for both my flats. Chris always provides an exceptional service in finding good quality tenants and ensuring there are nonproblems between the old tenants moving out and new tenants moving in.
Chris ...
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0
people found
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“Really helpful and accommodating guy, friendly and courteous from the ......”
5 Star Review
Sep 07,2016
By:
'lynne'
Sep 07,2016
Services: Lettings (as a Landlord)
Rent PCM: £825
Would you recommend?: Yes
Postcode: MK16
Lettings (as a Landlord)
Rent PCM: £825
Postcode: MK16
0
people found
this helpful
Really helpful and accommodating guy, friendly and courteous from the onset. All arrangements were made to suit me and a tenant was found and referenced extremely quickly. Good terms and straightforward, no hassle paperwork...
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Comment on agent fees
Excellent fees
0
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“Great estate agents from start of contract to the end. ......”
5 Star Review
Aug 18,2016
By:
'Lilian'
Aug 18,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK5
Lettings (as a Tenant)
Postcode: MK5
0
people found
this helpful
Great estate agents from start of contract to the end. Chris Richards was very helpful during our our stay at the property and right through to our checkout time. He also ensured that we got our deposit back in good time. Would definitely recommend this ...
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Comment on agent fees
Good
0
people found
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Yes
“I was a client of black and white for around ......”
5 Star Review
Aug 17,2016
By:
'Karol'
Aug 17,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK77
Lettings (as a Tenant)
Postcode: MK77
0
people found
this helpful
I was a client of black and white for around two years and would like to say how brilliant and professional they were always there to help you with anything at all absolutely one of the best estate agents ever thank-you for making thing's so ...
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Comment on agent fees
Very fair
0
people found
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“Had my first ever tenancy through B&W. They've always ......”
4 Star Review
Aug 15,2016
By:
'Shannon'
Aug 15,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK7
Lettings (as a Tenant)
Postcode: MK7
0
people found
this helpful
Had my first ever tenancy through B&W. They've always been very helpful and prompt with communications. Much better than my current letting agent!...
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Comment on agent fees
Fees seem average
0
people found
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“Top Class Service, Chris is extremely efficient, quick and courteous. ......”
5 Star Review
Aug 11,2016
By:
'ali'
Aug 11,2016
Services: Lettings (as a Landlord)
Rent PCM: £915
Would you recommend?: Yes
Postcode: MK4
Lettings (as a Landlord)
Rent PCM: £915
Postcode: MK4
0
people found
this helpful
Top Class Service, Chris is extremely efficient, quick and courteous. He found a excellent tenants on more than one occasion so quickly. I would highly recommend enough. Thank you Chris...
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Comment on agent fees
Good
0
people found
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“Chris is punctual, reliable and very professional agent. Whenever, I ......”
5 Star Review
Aug 10,2016
By:
'Ewelina'
Aug 10,2016
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: Yes
Postcode: MK9
Lettings (as a Tenant)
Rent PCM: £775
Postcode: MK9
0
people found
this helpful
Chris is punctual, reliable and very professional agent. Whenever, I had some problems he always tried to fix that as soon as possible....
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Comment on agent fees
Fees is average cost to compare to others.
0
people found
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“Chris was fantastic, always on time and made all the ......”
5 Star Review
Aug 09,2016
By:
'Chris'
Aug 09,2016
Services: Lettings (as a Landlord)
Sold price: £160000
Would you recommend?: Yes
Postcode: MK9
Lettings (as a Landlord)
Sold price: £160000
Postcode: MK9
0
people found
this helpful
Chris was fantastic, always on time and made all the paperwork fly through, with the best rates I've ever come across. Highly recommended. Was a pleasure instead of a head ache for once....
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Comment on agent fees
Great
0
people found
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“Highly recommend Chris Richards. Professional, helpful and courteous, he keeps ......”
5 Star Review
Jul 26,2016
By:
'Anja'
Jul 26,2016
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: Yes
Postcode: MK7
Lettings (as a Tenant)
Rent PCM: £950
Postcode: MK7
0
people found
this helpful
Highly recommend Chris Richards. Professional, helpful and courteous, he keeps to his word and goes the extra mile. An asset to the B&W MK branch....
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0
people found
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“They were very helpful and supportive. Handled everything quite professionally. ......”
4 Star Review
Jul 20,2016
By:
'Jafer'
Jul 20,2016
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: Yes
Postcode: MK6
Lettings (as a Tenant)
Rent PCM: £775
Postcode: MK6
0
people found
this helpful
They were very helpful and supportive. Handled everything quite professionally. However, the fees charged were a little bit on the higher side....
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Comment on agent fees
Little bit on the higher side.
0
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“They were respectful and clear all the time, really helped ......”
5 Star Review
Jun 08,2016
By:
'Fabio'
Jun 08,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: MK8
Lettings (as a Tenant)
Postcode: MK8
0
people found
this helpful
They were respectful and clear all the time, really helped me on getting stuff done and moving in the house....
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Comment on agent fees
Fees were as expected and reasonable.
0
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“Chris was very informative with all aspects of my rental ......”
5 Star Review
Mar 22,2016
By:
'Seb'
Mar 22,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: MK18
Lettings (as a Landlord)
Postcode: MK18
0
people found
this helpful
Chris was very informative with all aspects of my rental property. He was very fast and informative and within a couple of weeks it was tenanted. He was the most friendly and helpful out of all the estate agents we called....
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Comment on agent fees
Same or less then others
0
people found
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“Chris was personable and friendly and always got back to ......”
5 Star Review
Feb 29,2016
By:
'Faye'
Feb 29,2016
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: MK16
Lettings (as a Tenant)
Rent PCM: £850
Postcode: MK16
0
people found
this helpful
Chris was personable and friendly and always got back to us quickly. Fees were very reasonable. Impressed that they had contacted the water supplier and council for us for when we moved in which was one less job to do. House was spotless when we ...
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Comment on agent fees
Cheaper than the competition we've experienced.
0
people found
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“Mr David and Chris is doing a wonderful job in ......”
5 Star Review
Feb 29,2016
By:
'S'
Feb 29,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: MK13
Lettings (as a Landlord)
Postcode: MK13
0
people found
this helpful
Mr David and Chris is doing a wonderful job in managing my house since 2011. My house was never a single day left without tenant.
I recommend Black&White to any landlords with 100%satisfaction....
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Comment on agent fees
The fee is not too high.
0
people found
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“Chris is by far the best real estate agent I ......”
5 Star Review
Feb 25,2016
By:
'AndyS'
Feb 25,2016
Services: Lettings (as a Tenant)
Rent PCM: £975
Would you recommend?: Yes
Postcode: MK12
Lettings (as a Tenant)
Rent PCM: £975
Postcode: MK12
0
people found
this helpful
Chris is by far the best real estate agent I have ever known. He has incredible attention to detail, excellent follow-through, and is extremely kind and personable. I would highly recommend him to anyone, and it was a real pleasure working with him....
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0
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“We have just let-out our 3 bedroom house through Chris. Chris ......”
5 Star Review
Feb 16,2016
By:
'Amit'
Feb 16,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: MK8
Lettings (as a Landlord)
Postcode: MK8
0
people found
this helpful
We have just let-out our 3 bedroom house through Chris. Chris has been very helpful and professional throughout. We are very pleased and would recommend him and his agency to anyone....
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Comment on agent fees
Good
0
people found
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“Well communicated, would recommend the agent. Valuation was perfect and ......”
5 Star Review
Feb 10,2016
By:
'Radhika'
Feb 10,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: MK3
Lettings (as a Landlord)
Postcode: MK3
0
people found
this helpful
Well communicated, would recommend the agent. Valuation was perfect and they managed to get the tenant within weeks and viewings were suitable according my schedule...
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Comment on agent fees
Good deal on full management service
0
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“The service was professional and efficient. The negotiations were carried ......”
5 Star Review
Feb 08,2016
By:
'D'
Feb 08,2016
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: MK3
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: MK3
0
people found
this helpful
The service was professional and efficient. The negotiations were carried out promptly and there were no delays or issues left unresolved....
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Comment on agent fees
No comment, a necessary evil unfortunately
0
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“Myself and my fiancé would like to say a massive ......”
5 Star Review
Dec 07,2015
By:
'Natalie'
Dec 07,2015
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: Yes
Postcode: MK6
Lettings (as a Tenant)
Rent PCM: £725
Postcode: MK6
0
people found
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Myself and my fiancé would like to say a massive thank you to Chris and the administrative team for a very smooth and well organised move into our new home. After having not a brilliant first experience with our previous tenancy we were very nervous ...
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Comment on agent fees
Very reasonable and well structured.
0
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“Good communication from Chris, always called back when I tried ......”
4 Star Review
Nov 20,2015
By:
'Nthabiseng'
Nov 20,2015
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: Yes
Postcode: MK5
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: MK5
0
people found
this helpful
Good communication from Chris, always called back when I tried to reach him and he was unavailable. Prompt feedback to queries and helpful....
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Comment on agent fees
Could be lower.
0
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“It was a very nice dealing with Black & White. I ......”
5 Star Review
Sep 25,2015
By:
'Preet'
Sep 25,2015
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: Yes
Postcode: MK6
Lettings (as a Tenant)
Rent PCM: £700
Postcode: MK6
1
people found
this helpful
It was a very nice dealing with Black & White. I had rented an apartment for 4 years through them. They looked after the property on behalf of the landlord. Throughout 4 years, their behaviour was very good, whenever the need be, they were promptly coming to the ...
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Comment on agent fees
Pricing was as per market rates. Initially we were paying 675 but later it was increased to 700.
1
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“I had recently moved to MK & had an amazing experience ......”
4 Star Review
Sep 23,2015
By:
'Ashwini'
Sep 23,2015
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: MK13
Lettings (as a Tenant)
Rent PCM: £750
Postcode: MK13
0
people found
this helpful
I had recently moved to MK & had an amazing experience with the B&W team. Chris & David helped me in finding this property quickly and also helped me through the paperworks and move in quickly.
Thanks,
Ashwini Tiwari...
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I apologise that it took your landlord some time to return your agreement. We did manage to move you into your property very quickly to meet your requirements. When you did come into the office you were provided with a copy for your records,
Regards,
Chris @ BW