James Dean
Reigate, RH2
3.3/5, 32 reviews
59% recommended
100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
65% lettings fee satisfaction

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“They are absolutely fantastic and their sales pitch of pulling ......”

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Nov 11,2014
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claire
By: 'MUSHROOM'
Nov 11,2014
6 people found
this helpful
They are absolutely fantastic and their sales pitch of pulling you in and as soon as they take the money you literally never hear from them again. They are a disgrace. Their management service is non existent even though you have paid extra for the service. They NEVER and respond to any emails and totally refuse to manage the property. They are rude and unhelpful and a complete waste of space. DO NOT USE THEM.
Comment on agent fees
I have paid for a service which they refuse to do.
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Latest Reviews

View all Reviews 32
10th Aug 2022
reviewed by 'Lucy'
“James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage.The property had ......”
5th Aug 2022
reviewed by 'Olu'
“A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance ......”
20th May 2022
reviewed by 'Sophia'
“Renters beware. (and, good landlords) "It's not about the service, it's about bringing in the money" this is what we ......”
25th Sep 2021
reviewed by 'Rockglen Ltd'
“I would like to thank personally and reccomend Kayley Dinnage and Claire Jones. Timely and professionally supporting me during my ......”
30th Jul 2021
reviewed by '..'
“Without doubt the worse estate agents in the whole area. Never use them. Corruption in Reigate branch in regards to ......”
24th Feb 2021
reviewed by 'L J MCCORMACK'
“I've been a customer of James Dean Reigate branch of 3 years now, and I can't speak highly enough of their ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

James Dean
67 High Street
Reigate
Surrey
RH2 9AE
01737 242 331

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £242,000 £475,000
Lettings 83% 65% £650 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 3 10 8 2 0 0 0 1 2
Areas covered
  • RH1
  • Reigate
  • RH2
  • Redhill
  • RH3
  • Kingswood
  • RH4
  • RH5
  • KT20
  • KT10
  • KT18
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings DPS
Rankings
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Horley, RH6
Reigate, RH2

“GDPR Violation & Fraud...”

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Aug 10,2022
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Kayley
By: 'Lucy'
Aug 10,2022
0 people found
this helpful
James Dean Reigate have been incredibly incompetent in dealing with my tenancy at a property they manage. The property had entirely electric appliances however the homeowner foolishly hadn't had the gas meter removed, so the property was receiving bills addressed to the home owner for ...
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“A fantastic Estate agent with an excellent cu......”

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Aug 05,2022
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By: 'Olu'
Aug 05,2022
0 people found
this helpful
A fantastic Estate agent with an excellent customer service, my experience with them proved they respect and appreciates diversity, reassurance and confidence imbibed in their service goes a long way. I will recommend them to anyone anytime. Good job JamesDean. Keep it Up. You're the ...
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“Renters beware. (and, good landlords)...”

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May 20,2022
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By: 'Sophia'
May 20,2022
1 people found
this helpful
Renters beware. (and, good landlords) "It's not about the service, it's about bringing in the money" this is what we heard when we were in the branch when two members of staff were talking between themselves - if this is an agency you want to ...
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“When you are glad you have an agent looking after you...”

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Sep 25,2021
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Kayley
By: 'Rockglen Ltd'
Sep 25,2021
0 people found
this helpful
I would like to thank personally and reccomend Kayley Dinnage and Claire Jones. Timely and professionally supporting me during my letting, going above and beyond to help me with a tricky end of Tenancy. Always available, common sense professional advice, quick intervention and proper manners ...
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“Without doubt the worse estate agents in the ......”

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Jul 30,2021
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By: '..'
Jul 30,2021
1 people found
this helpful
Without doubt the worse estate agents in the whole area. Never use them. Corruption in Reigate branch in regards to sales. When sale is already to go thru they decide to pull the plug. The excuse they used was caught out by the purchasing team. ...
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By: JamesDean Ltd
Aug 05, 2021
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We have NO record of any transaction whereby these events have happened! These comments are slanderous, any transaction of late that has not proceeded is certainly not our doing. Thanks, Mr No Name for your review!! ...

“I've been a customer of James Dean Reigate br......”

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Feb 24,2021
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By: 'L J MCCORMACK'
Feb 24,2021
0 people found
this helpful
I've been a customer of James Dean Reigate branch of 3 years now, and I can't speak highly enough of their team. Very helpful and flexible. They have made my time with them a happy experience all round. 5 stars....
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“Another smooth letting property move to James Dean...”

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Mar 16,2020
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Tom
By: 'Di'
Mar 16,2020
0 people found
this helpful
Thanks to all the staff at Reigate for another smooth transition of one of our properties to James Dean letting management. Very professionally executed with no disruption to the current tenant. Very satisfied....
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“I found Lauren to be very friendly and profes......”

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Jan 03,2020
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Lauren
By: 'Joanna'
Jan 03,2020
0 people found
this helpful
I found Lauren to be very friendly and professional. She was an excellent communicator, whenever I needed her she was quick to respond every time. I will recommend JamesDean every time....
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“The whole renting experience was quick and ea......”

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Dec 18,2019
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Tom
By: 'Charlotte'
Dec 18,2019
0 people found
this helpful
The whole renting experience was quick and easy. Tom knew from our reaction to the first two properties what we would like and helped advise us. He was the one who recommended the house we eventually ended up with. He was very helpful answering my ...
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“I am extremely grateful to Tom, Andrew and al......”

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Nov 26,2019
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Andrew
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Tom
By: 'Andy'
Nov 26,2019
0 people found
this helpful
I am extremely grateful to Tom, Andrew and all the 'backroom' staff for their valuable help with a our property, and finding great new ones for me. I would certainly recommend these guys whether you are letting or renting....
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“JamesDean found me my perfect home. Tom and ......”

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Nov 22,2019
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Tom
By: 'Mr'
Nov 22,2019
0 people found
this helpful
JamesDean found me my perfect home. Tom and the lettings team found me my perfect home quickly and with ease. I needed to move fairly swiftly and their no hassle approach helped reduce the stress of moving home. Everything was done according to my requirements. ...
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“Andrew at James Dean Estate Agents Reigate wa......”

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Oct 15,2019
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Andrew
By: 'George'
Oct 15,2019
0 people found
this helpful
Andrew at James Dean Estate Agents Reigate was very responsive and helpful throughout the whole process from start to finish. We would highly recommend....
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“Very poor lettings experience - avoid!...”

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May 12,2019
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By: 'Reigate'
May 12,2019
0 people found
this helpful
Extremely disappointing experience with their lettings team. Poor, rude and occasionally threatening communication, have since found out that we were being told different things to what the tenants were reporting. Could never get straight answers from them. Often statements were incorrect, so we couldn't trust ...
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“Let Down Again by James Dean...”

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Dec 19,2018
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By: 'Furious'
Dec 19,2018
0 people found
this helpful
Have been let down again by James Dean for their mis-management of my SECOND set of tenants in my flat in Reigate. They are just not taking care of my flat & allowing my new tenants to cause further damage. Cost me more in damage than ...
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Comment on agent fees
For what it has cost me, fees could have been reduced more.
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“Mismanagement of my flat...”

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May 14,2018
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By: 'Let'
May 14,2018
0 people found
this helpful
While under full managmemt, James Dean allowed my flat to be trashed by my tenants, property damaged, carpets ruined and padlock out on bedroom without permission. Place was a pigsty and not recognizable from the high stand it was in when tenants first moved in. ...
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Comment on agent fees
Looking at this now, I was conned for their mismanagement and very let down.
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“Unfair Business Practices...”

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Apr 18,2018
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Paula
By: 'Unhappy'
Apr 18,2018
2 people found
this helpful
Great service when I moved in but as soon as I gave notice and made a complaint it became clear they were not interesed. Complained about potentially unfair contract terms and business practices and the response was to point out I'd signed the contract, never ...
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“We have just sold my Dads flat with this agent ......”

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Jan 19,2018
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Andrew
By: 'Carole'
Jan 19,2018
0 people found
this helpful
We have just sold my Dads flat with this agent and dealt with Andrew who couldn't have been more helpful what an asset to the branch, replied always to emails not like solicitors !! nothing was too much trouble so a massive thank you....
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Comment on agent fees
good fees
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“Disgrace of a place!Moved into our rented property and ......”

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Jan 10,2018
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By: 'Tenant365'
Jan 10,2018
1 people found
this helpful
Disgrace of a place! Moved into our rented property and had to call up the office to pay our rent as they hadn't set up a direct debit. Each time we were charged to use the card machine! Reported a leak in our kitchen which ...
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Bad
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“We met Dean and Adam on 19 September following a letter ......”

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Sep 28,2017
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Dean
By: 'Bryan'
Sep 28,2017
1 people found
this helpful
We met Dean and Adam on 19 September following a letter received from them inviting us to challenge them to sell our house in two weeks! We had been let down by a previous buyer and had no great response from our two Agents, despite a ...
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Comment on agent fees
We had a very reasonable deal, below that what I expected.
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“Definitely would not recommend renting the property through these guys. ......”

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Aug 31,2017
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By: 'Anies'
Aug 31,2017
3 people found
this helpful
Definitely would not recommend renting the property through these guys. They only bat for the landlord and do not care about tenants....
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“Originally dealt with in a positive and professional manner. However ......”

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Nov 15,2016
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By: 'Adrian'
Nov 15,2016
3 people found
this helpful
Originally dealt with in a positive and professional manner. However on moving into my property a check-in was completed to a level that was completely different to the check-out. The check-in report listed very little detail compared to check-out. My deposit, while secured has not ...
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“We used James Dean for several years as the letting ......”

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Oct 27,2016
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Chris
By: 'Lauren'
Oct 27,2016
1 people found
this helpful
We used James Dean for several years as the letting agent for our property. During that time, we found them very responsive and proactive. Honestly, I can't fault them....
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Comment on agent fees
Very reasonable for the service we got
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“Shocking! Extremely slow to deal with maintenance requests, do not ......”

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Jul 12,2016
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By: 'Leigh'
Jul 12,2016
2 people found
this helpful
Shocking! Extremely slow to deal with maintenance requests, do not always respond to emails quickly, badly drawn up lease, rude...
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“I was impressed with James Dean, when the pressure was ......”

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Jan 11,2016
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By: 'Aliza'
Jan 11,2016
0 people found
this helpful
I was impressed with James Dean, when the pressure was on they delivered. As a first time landlord I would have appreciated more communication. The Manager was extremely approachable and informative....
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“From the moment I made an initial inquiry about the ......”

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Mar 05,2015
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Robert
By: 'Lyn'
Mar 05,2015
1 people found
this helpful
From the moment I made an initial inquiry about the listed property Robert made me feel very comfortable dealing with James Dean. When I viewed the property Lilly answered all my questions and concerns confidently. There were a number of areas which needed repair but ...
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“James Dean are very helpful when moving into the property ......”

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Feb 18,2015
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By: 'upsetandpissedoff'
Feb 18,2015
4 people found
this helpful
James Dean are very helpful when moving into the property and signing tenancies etc, however since moving in, all issues we have had with the property take approx 4 weeks and phone calls everyday to actually have fixed. Not only that, they insist on inspecting the ...
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“They are absolutely fantastic and their sales pitch of pulling ......”

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Nov 11,2014
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claire
By: 'MUSHROOM'
Nov 11,2014
6 people found
this helpful
They are absolutely fantastic and their sales pitch of pulling you in and as soon as they take the money you literally never hear from them again. They are a disgrace. Their management service is non existent even though you have paid extra for the ...
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Comment on agent fees
I have paid for a service which they refuse to do.
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“As a co owner of a property business in East ......”

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Apr 25,2013
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Chantelle
By: 'Jason'
Apr 25,2013
2 people found
this helpful
As a co owner of a property business in East Sussex I am well versed in the various aspects of handling landlords and tenants. Chantelle has been charming, diligent and efficient. I have been kept informed at every step of the process. Chantelle is a ...
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“Chantelle was very friendly and very helpful in organizing me ......”

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Apr 24,2013
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Chantelle
By: 'Ben'
Apr 24,2013
1 people found
this helpful
Chantelle was very friendly and very helpful in organizing me and my partner to move into our first place together. As it was our first time in renting we had lots of silly little questions to ask but Chantelle was very understanding and explain everything ...
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“I let my property through James Dean in Reigate. I ......”

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Mar 30,2013
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Chantelle
By: 'Landlady'
Mar 30,2013
1 people found
this helpful
I let my property through James Dean in Reigate. I found Adam to be super enthusiastic and Chantelle, as property manager to be very positive. They have been very efficient and proactive. Thanks...
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No image available Chantelle
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No image available Robert
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No image available Chris
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No image available Dean
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No image available Lauren
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No image available claire
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 7:45 AM 22/05/2018 by Tom Welch

Awards won by James Dean, Reigate RH2 9AE



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