Jonathan Rolls
Brighton, BN2
2/5, 6 reviews
17% recommended
0% lettings valuation accuracy
99% lettings fee satisfaction

“Disappointed is an understatement. We have never lived in a ......”

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Nov 11,2014
Minithumbdown
By: 'Unhappy'
Nov 11,2014
20 people found
this helpful
Disappointed is an understatement. We have never lived in a place that has been so poorly managed before, its making us unhappy with living in such a beautiful area.

We bought our property over a year ago now but have only just moved in as we had damp and all of the walls went back to bare brickwork. After a lot of hard work we have made the flat look beautiful but since buying it we have had issues with leaks.

We have emails back from the 6th of May saying that we will try and hold off with putting the kitchen in until the skylight work is carried out. It is now the 10th October our new kitchen has had to go in but there has been no work carried out as yet to the skylight. I don't think that this is acceptable. ** UPDATE Kitchen is now sorted at the date of Tuesday 11th November **

Some of the issues that we have had include, blown glass that was leaking in living room skylight. (They have now put some lead over the top of the leaking parts until the new glass panels go in¢â‚¬Â¦ we are still awaiting months after we got told that the glass is being manufactured.) The leaking water has dripped through onto the oak flooring and stained.

Kitchen skylight that was leaking as it was a very poorly made flat piece of Georgian wire cover on top of rotted wood (With woodworm). This has now been changed but we are still waiting for the inside to be fixed where the damage has happened.

We still have a leak coming into and down the now fully finished bathroom wall that was made aware of while it was empty. This has now stained the new tiles on the wall with all of the recent rain that we have had.

We have also had no TV signal. Someone was sent out to look at the issue. We have a poor/weak signal that needs a new arial (Signal so weak that you can not pick up any channels on a scan). Because its communal we can not do this and 2 weeks later after phoning JR, another company was sent out and told us the same thing and that they need access to the top flats to gain access to the roof. I don't think that this is acceptable as we are still paying our TV licence and can not watch live TV. So we are now waiting for 2 different companies to gain access to the roof before they can look at the issue for us. Being told ¢â‚¬Å“there's nothing good on tele anyway¢â‚¬Â isn't really doing them any favours either. **TV arial installed - Guys that they use are really nice and were very professional**

One of the worst customer experiences I've ever dealt with but sadly to say it looks like we are stuck with them. They are very happy to send you their rent demands on time though.



26/08/14
Jonathan Rolls
hung up on me after being on hold for him for 8 mins¢â‚¬Â¦. told that he is too busy for me and that I needed to speak to Denise.

It's over 6 months now and I've given them plenty of time to make things right. Only fair for me to now express my views.
What agent could do to change your mind?
They could care more about the property that they're managing and the residents who are their customers.
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Opening Hours
Address

Jonathan Rolls
244 Eastern Road, Kemp Town
Brighton
Brighton and Hove
BN2 5TA
01273 684997

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 99% £840 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 2 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Am a leaseholder for block “managed” by Jonat......”

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May 15,2021
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By: 'Up yours JRolls'
May 15,2021
13 people found
this helpful
Am a leaseholder for block “managed” by Jonathan Rolls who only seem to manage from behind a computer screen. They have too many properties on the books to actually do a decent job and that’s the general view from all of the contractors they ...
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“No problems whilst a leaseholder of a flat in......”

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Feb 28,2021
Minithumbdown
By: 'Ally'
Feb 28,2021
6 people found
this helpful
No problems whilst a leaseholder of a flat in a block managed by Jonathan Rolls. However, when it came selling the flat it was a completely different story. They charged over £450 for a leaseholder pack (a standard tick box form) which was completed incorrectly by ...
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By: Karin
Nov 08, 2024
View all comments (1)
I'm selling an empty flat in Hove. I wanted a quick sale. I blamed my solicitor for the endless delay. Nearly 5 months so far and no completion date. In fact it's JRolls who are to blame. What a shower. What level of moron are they employing now? They weren't that bad in the past. Their couldn't care less attitude and lack of knowledge is very worrying. ...

“Poorly maintained property. Took £50 off my ......”

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Jul 22,2019
Minithumbdown
By: 'J'
Jul 22,2019
9 people found
this helpful
Poorly maintained property. Took £50 off my deposit when leaving as they found three cobwebs and a little dust on the carpet. This despite me having returned it in a better state as I got all the mould off the tiles in the bathroom and cleared ...
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“DO NOT USE THESE CROOKS...”

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Nov 14,2018
Minithumbdown
By: 'Jake'
Nov 14,2018
13 people found
this helpful
The worst agent I've ever used, and I've even had the displeasure of using Leaders twice, so this is a heavy statement. Would zero star if I could, 1 out of 5 is way to much for them. Liars, crooks and unprofessional, uncaring money grabbing snobs. Dodging ...
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Comment on agent fees
Terribly high and also misleading. They lied to us about correct fees and we were forced to part with significantly more than expected
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By: Phil
Jan 14, 2023
View all comments (2)
Dan, I'd be interested to learn how the legal procedures went as I'm not entirely sure you can sue somebody for putting into print the absolute truth & especially when there's plenty of corroborative evidence? ...

“I've lived in a property managed by Matthew Evans from ......”

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Feb 25,2018
Minithumbup
William
By: 'BillHunt'
Feb 25,2018
1 people found
this helpful
I've lived in a property managed by Matthew Evans from Jonathan Rolls for just under six years. And, in building built in 1835, there have many problems, but all dealt with Matthew and Grace within 24 hours. There has not been one time when the problem hasn't ...
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Comment on agent fees
Average for the area, but every repair is carried out immediately.
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“Disappointed is an understatement. We have never lived in a ......”

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Nov 11,2014
Minithumbdown
By: 'Unhappy'
Nov 11,2014
20 people found
this helpful
Disappointed is an understatement. We have never lived in a place that has been so poorly managed before, its making us unhappy with living in such a beautiful area. We bought our property over a year ago now but have only just moved in as ...
read full review
What agent could do to change your mind?
They could care more about the property that they're managing and the residents who are their customers.
Attached Filesnbsp;
Was this helpful? Yes
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Awards won by Jonathan Rolls, Brighton BN2 5TA



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