50% sales valuation accuracy
83% sales fee satisfaction
75% lettings valuation accuracy
50% lettings fee satisfaction
Nov 10,2014
Nov 10,2014
3
people found
this helpful
this helpful
I have never encountered such a horrendous level of service. ..they should genuinely be closed down for bad practice.
I made several requests to view the above property (repossession) and my requests was constantly met with objection. A few days later a notification was on rightmove. I contacted connells again to view the property despite stipulating that I was a cash buyer. I emailed connells an offer and asked them to contact me...they failed to make contact. I emailed the office and asked the branch manager to contact me. ..again he failed to do so. I did a search with Land registry and contacted the mortgage lender who had unaware of my interest/offer (which was more than 10% higher than connells existing offer. Fortunately the mortgage lender arranged a viewing on the property , hence it transpired that the property was not what I expected or another potential purchaser as a result of the 2 descriptions on the internet or as stated on their sales particulars. Eg he expected a 2 bedroom house and I expected 2bedroom flat with a cellar as described by connells??? Hence when the matter was raised he stated phil (branch manager)stated that was the reason why they did not put offers forward to owners prior to clients viewing a property...but they failed to arrange a viewing Plus it is there responsibility to take factually correct property details. Phil blamed his ex colleague, myself and the asset management company but took no responsibilty himself as a branch manager
I made several requests to view the above property (repossession) and my requests was constantly met with objection. A few days later a notification was on rightmove. I contacted connells again to view the property despite stipulating that I was a cash buyer. I emailed connells an offer and asked them to contact me...they failed to make contact. I emailed the office and asked the branch manager to contact me. ..again he failed to do so. I did a search with Land registry and contacted the mortgage lender who had unaware of my interest/offer (which was more than 10% higher than connells existing offer. Fortunately the mortgage lender arranged a viewing on the property , hence it transpired that the property was not what I expected or another potential purchaser as a result of the 2 descriptions on the internet or as stated on their sales particulars. Eg he expected a 2 bedroom house and I expected 2bedroom flat with a cellar as described by connells??? Hence when the matter was raised he stated phil (branch manager)stated that was the reason why they did not put offers forward to owners prior to clients viewing a property...but they failed to arrange a viewing Plus it is there responsibility to take factually correct property details. Phil blamed his ex colleague, myself and the asset management company but took no responsibilty himself as a branch manager
What agent could do to change your mind?
Go on a training course and learn how to stop playing at being an estate agent and learn how to be a professional estate agent...what a disgrace.Attached Filesnbsp;
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Latest Reviews
15th Mar 2024
reviewed by 'Alexandra'
30th Nov 2023
reviewed by 'Mustafa Berk'
1st Feb 2023
reviewed by 'Dawn'
9th Sep 2021
reviewed by 'Lorraine Jones'
10th May 2021
reviewed by 'George'
7th May 2021
reviewed by 'George'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 83% | £286,500 | £455,000 |
| Lettings | 75% | 50% | £490 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 0 | 3 | 2 | 0 | 2 | 1 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 15,2024
Mar 15,2024
0
people found
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Went into the office in August expecting a professional valuation, was given a half hearted response and price based on a few photos on my phone and given a ridiculous management fee with no real explanation of what they would offer for the charges. Said ...
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Nov 30,2023
Nov 30,2023
0
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I am very happy with the letting agents great work, great service, fast rentals, I highly recommend you rent your property here at Connells. They find the best tenants....
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Feb 01,2023
Feb 01,2023
0
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A very big thank you to Connells Dunstable. My home was sold having been on the market for a very short time. Oliver advised me to have an open house within the first week of advertising and in just one day I had four firm ...
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Sep 09,2021
Sep 09,2021
0
people found
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We have just moved into our new house and could not have done this without the help from Lee and Stephen at Connells. Extremely helpful and very professional and they went out of their way to make sure everything went through, it was a long ...
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May 10,2021
May 10,2021
0
people found
this helpful
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After the owner of 99A Churchfield Road told me there would be no more than two people living in the flat above me this shower have put three people in. Before them we had six adults living there who obviously knocked him for the rent ...
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May 07,2021
May 07,2021
0
people found
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After the owner of 99A Churchfield Road told me there would be no more than two people living in the flat above me this shower have put three people in. Before them we had six adults living there who obviously knocked him for the rent ...
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May 25,2019
May 25,2019
1
people found
this helpful
this helpful
I called up and spoke to Oliver asking for some information at 12 left my email had Nothing by 3pm, called back spoke to another chap reviewed my first conversation said he would get oliver to email me and still nothing absolutely useless bunch of amateurs. ...
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Apr 04,2019
Apr 04,2019
0
people found
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We use Connells, Leanne & Daniel, for the letting of all our properties in Dunstable. We get approached from time to time by other agents.
We get an excellent service, prompt attention, and they find us nice decent tenants.
We have no desire to try any ...
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Good
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Feb 27,2018
Feb 27,2018
0
people found
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From the first Time I meet this Young man Daniel Barrett he impressed me with is very respectful and polite manner. He has great knowledge of his field and knows the up to date laws, regulations, polices and procedures of his company.
Daniel and His ...
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Comment on agent fees
good
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Oct 20,2017
Oct 20,2017
0
people found
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James was very professional in handling the sale of our house.
We would come back to Connells if needed in the future.
Very polite and looked after our every needs....
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Comment on agent fees
good
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Sep 28,2017
Sep 28,2017
1
people found
this helpful
this helpful
Very happy with mortgage service, Rick was very helpful and spoke to me very well face to face. Made the process very easy for me. Communicated with other estate agents effectively for me and answered all questions on my behalf....
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Sep 22,2017
Sep 22,2017
0
people found
this helpful
this helpful
Thanks very much for your support and keeping me informed. You made the process so simple unbelievable. I found the staff members helpful throughout the process. Given I had approached other various agencies wanting to purchase a property, I was put off by their initial ...
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Sep 16,2017
Sep 16,2017
2
people found
this helpful
this helpful
Absolutely useless people. Such an unprofessional letting agency. They let the new tenant to sign the tenancy agreement and gave him a date to move in which was overlapping ours, however we payed for the whole month and they have not even notified us. After ...
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Jul 27,2017
Jul 27,2017
1
people found
this helpful
this helpful
The most unprofessional - The most unprofessional estate agent in the UK. While selling our property Connells showed as the most unreliable agency to work with. All is bad about it: from pictures they take to advertise a property (very poor quality and unprofessional) to ...
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Comment on agent fees
Bad
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Jan 27,2017
Jan 27,2017
7
people found
this helpful
this helpful
Avoid! -We were seriously left out of pocket by Connells in Dunstable.
The situation was that we had found a new home through Connells in Dunstable, but still had to find a buyer for our property.
We received in writing that our offer had been ...
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Nov 08,2016
Nov 08,2016
1
people found
this helpful
this helpful
one of the worst estate agents to deal with had a horrible experience dealing with them in 2015 with one property which fell through.
dont waste your time dealing with them....
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Nov 10,2014
Nov 10,2014
3
people found
this helpful
this helpful
I have never encountered such a horrendous level of service. ..they should genuinely be closed down for bad practice.
I made several requests to view the above property (repossession) and my requests was constantly met with objection. A few days later a notification was on ...
read full review
read full review
What agent could do to change your mind?
Go on a training course and learn how to stop playing at being an estate agent and learn how to be a professional estate agent...what a disgrace.Attached Filesnbsp;
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Jan 14,2014
Jan 14,2014
7
people found
this helpful
this helpful
We sold a property through them and it was acceptable enough although rather slow, however when we also bought a property through them we made the mistake of taking the free legal's incentive where the seller gets £1000 less and the buyer has to get a ...
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What agent could do to change your mind?
Not offered the free legal's incentive to us and responded quicker to any requests for information.Attached Filesnbsp;
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