50% lettings valuation accuracy
63% lettings fee satisfaction
Nov 06,2014
Nov 06,2014
2
people found
this helpful
this helpful
Avoid any property associated with Broomheads.
* They never answer the phone or return any voice messages left.
* They left us without hot water for a week and we had to phone Environmental Health before Broomheads would act on it.
* The boiler is meant to be serviced once per year. We were there over 2 years and it never got serviced once.
* Other things around the flat broke so we reported it and they were never fixed.
* The carpets were not cleaned when we moved in and they charged us £125 to have them cleaned when we moved out effectively making us pay for the previous tenants wear and tare on the carpet as well as our own.
* When we moved we had to pay £30 for them to do a reference for us, (which was filling in 3 boxes on an online form) which they didn't do and didn't refund us the money.
* They never answer the phone or return any voice messages left.
* They left us without hot water for a week and we had to phone Environmental Health before Broomheads would act on it.
* The boiler is meant to be serviced once per year. We were there over 2 years and it never got serviced once.
* Other things around the flat broke so we reported it and they were never fixed.
* The carpets were not cleaned when we moved in and they charged us £125 to have them cleaned when we moved out effectively making us pay for the previous tenants wear and tare on the carpet as well as our own.
* When we moved we had to pay £30 for them to do a reference for us, (which was filling in 3 boxes on an online form) which they didn't do and didn't refund us the money.
What agent could do to change your mind?
See all of my comments for what the agent could have done better.Attached Filesnbsp;
Comment on agent fees
You get what you pay for. Our place was cheap as were all of the assocciated fees but we soon found out why they're cheap, because they're rubbish.
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Latest Reviews
11th Oct 2023
reviewed by 'Ashley Morton'
16th Mar 2021
reviewed by 'Thirsty?'
25th Nov 2020
reviewed by 'Sandra'
24th Feb 2020
reviewed by 'Leslie'
21st Oct 2018
reviewed by 'Steve'
Opening Hours
Address
Broomheads
Broomheads
274 Church Street,Blackpool
Lancashire
FY1 3PZ
01253 292222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 63% | £433 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 6 | 5 | 0 | 1 | 0 | 0 | 5 |
Areas covered
- FY1
- Fylde Coast
- FY2
- FY3
- FY4
- FY5
- FY6
- FY7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Oct 28,2024
Oct 28,2024
0
people found
this helpful
this helpful
Very unhelpful especially Lettings manager that didn’t like being questioned about repairs and defects to a property claiming tennant hasn’t raised any jobs when have emails to prove it. Building concerned doesn’t meet building regulations and certain things are illegal. Her response ...
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Oct 11,2023
Oct 11,2023
0
people found
this helpful
this helpful
The team at Broomheads are exceptional at everything they do and you are in very safe and very professional hands with them…….
They are very quick in the way they carry out their work on your behalf whist constantly keeping in touch with you……. Don’...
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Mar 16,2021
Mar 16,2021
0
people found
this helpful
this helpful
Lisa was absolutely outstanding in dealing with our landlords and kept us abreast of all the information that we needed. Highly reccomended!...
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Nov 25,2020
Nov 25,2020
0
people found
this helpful
this helpful
Not even worth 1 star not very helpfull at all a wast of time had all my paper work ready apart from 1 witch was on its way though the post and was told I can't sent my Application form in till I had all the documents ...
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Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
Dont trust broomheads they mess your head up they said that we can stay and now they kick us out for nothing that wot u call shit landlords need shutting down...
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Oct 21,2018
Oct 21,2018
1
people found
this helpful
this helpful
We bought a house from Broomheads & Andy Welsh dealt with the purchase. He went above & beyond to ensure the process went smoothly & as hassle free as possible. Highly recommend Andy for both Sales & Purchases. Many thanks....
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Aug 23,2018
Aug 23,2018
2
people found
this helpful
this helpful
Found this Agent spot on...the reviews on here do seem wildly different to reviews elsewhere.....I know which I believe - Great Agent...
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Comment on agent fees
Good
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Aug 13,2018
Aug 13,2018
2
people found
this helpful
this helpful
Applied for a flat and gave all relevant information.Was from them on given the run around by Katrina who firstly said when I inquired about the application the landlady husband was away,then on his return was told the land lady hadn't even looked ...
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Jul 25,2018
Jul 25,2018
2
people found
this helpful
this helpful
I have used broomheads since arriving into Blackpool 7 years ago, both buying and selling. Friendly, knowledgeable and professional they also have their ear to the ground. Times change and so do Broomheads....
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Comment on agent fees
You get what you pay for
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Mar 01,2018
Mar 01,2018
0
people found
this helpful
this helpful
What a horrible agency. Absolutely disgusting men on the phone this morning when I asked for a commercial property advert status..... rude and unprofessional.Please avoid !...
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Mar 29, 2018
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(1)
Were very sorry if you feel our service has fallen below your expectations - please contact us on [email protected] ...
Oct 09,2017
Oct 09,2017
2
people found
this helpful
this helpful
Best estate agents in blackpool Excellent service well done to Andy, very proffesional, he informed me of all the clients viewing my property and what offers were put in I was amazed it's rare today to get such service always polite and Andy worked so ...
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Comment on agent fees
Good
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Jul 31,2017
Jul 31,2017
0
people found
this helpful
this helpful
Awful estate agents avoid at all costs do not use this agent. All staff are useless rude and incompetent i am truly surprised they ever get any custom the way they treat people. The worst customer service i have ever come across. Dont waste your ...
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Comment on agent fees
terrible the worst
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Jul 31, 2017
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(1)
I fear something has got lost in translation here Howie2017 - Colin doesn't work in lettings - Perhaps you'd like to call me or e-mail me on [email protected] and I will see if I can help. ...
Mar 20,2017
Mar 20,2017
2
people found
this helpful
this helpful
Brilliant service. Sold fish and chip shop. Couldnt have asked for more. Very helpful every step of the way. Wont use anyone else. Well done. First class service...
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Comment on agent fees
Good clear fees
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Dec 11,2015
Dec 11,2015
5
people found
this helpful
this helpful
Wasted our time for six weeks, had to chase it every step of the way. Could never get through to the applications team on the phone and when we did get through they tried to dismiss us. Deliberately unhelpful, lied to us and refused to ...
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Dec 28,2014
Dec 28,2014
2
people found
this helpful
this helpful
Absolutely terrible service. I tried renting a property off broomheads and the fees are absolutely ridiculous. The person dealing with my application was disrespectful and did not sound bothered in the slightest
The customer service is a joke. Avoid if u can!...
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What agent could do to change your mind?
Be more helpful instead of the attitude she had on the phoneAttached Filesnbsp;
Comment on agent fees
Too much and they are not even good
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Yes
Yes
Nov 06,2014
Nov 06,2014
2
people found
this helpful
this helpful
Avoid any property associated with Broomheads.
* They never answer the phone or return any voice messages left.
* They left us without hot water for a week and we had to phone Environmental Health before Broomheads would act on it.
* The boiler is meant to be ...
read full review
read full review
What agent could do to change your mind?
See all of my comments for what the agent could have done better.Attached Filesnbsp;
Comment on agent fees
You get what you pay for. Our place was cheap as were all of the assocciated fees but we soon found out why they're cheap, because they're rubbish.
Was this helpful?
Yes
Yes
Mar 09,2014
Mar 09,2014
5
people found
this helpful
this helpful
This is truly a terrible Agency. I lived outside the country and they did not take responsibility for anything. Wanting me to obtain Safety ceritificates from my tenant!!. I cannot tell you how awful they are.
They never inspect the property, they don't give a ...
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Sep 03,2013
Sep 03,2013
5
people found
this helpful
this helpful
Never rent of BROOMHEADS we certainly wish we never and now they are refusing to give the deposit back even though we left the property in a better state than when we moved in. The staff are all rude, incompetant and god damn lazy. We ...
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What agent could do to change your mind?
Not have a bunch of rude and obnoxious staff all the time and actually sort problems out when they arose.Attached Filesnbsp;
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Feb 21,2013
Feb 21,2013
8
people found
this helpful
this helpful
Myself and my elderly parents have only been with Broomheads for six months but would have stayed a lot longer if they weren't - lazy, incompetent, uncaring, unprofessional and rude. We have had no communication regarding our heating that has been off for nearly a ...
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What agent could do to change your mind?
The agent could have been more communicative, they could have been more emphatic even if they could not deal with the problem immediately to at least made us aware of some kind of timeline.... Just saying to us I can't do anything without the landlords permission is not acceptable after 3 days, and at least convey to us a sense of urgency! I have since moved out of the property a week earlier than scheduled and I have to say if the staff at Brromheads want to know how things could be improved they could learn how it's done properly from the staff at Oystons!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 1:11 PM 02/02/2016 by Simon Broomhead
