100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
29% lettings fee satisfaction
Nov 04,2014
Nov 04,2014
8
people found
this helpful
this helpful
It all started well, Nichola Snook got my flat rented quickly and for a good rent. It was however downhill from there, that is when Marsh & Parsons stop caring and stop being fair to either the landlord or the tenants.
- they charge tenants over £200 for the drafting of the contract, which they will not amend in any way even if the landlord and tenant need them to because they have made additional agreements. For my tenants this meant that they had to decline the use of a nice espresso machine that I'd offered to leave for them in the flat (no cost to them, if it broke they could fix it or throw it away).
- when my tenants had to move out early due to a family situation I was told I would incur no extra cost, but of course still had to pay the landlord fees associated with signing in a new tenant. When I raised this with them they suggested I had the right to hold the tenants to the rent (6 months worth), which I just couldn't bring myself to claim from them. So instead of being fair and asking the tenants to cover about £200 of costs their suggestion was that I should get them to pay several thousands of pounds.
- when my second tenant moved out Georgy Warwick practically stalked me. She called, left voicemails and emailed ever single day for several weeks, although I had politely said that due to the previous issues I was looking at either using a different agent or renting the flat directly and also that I was unable to take her incessant calls as I has just started a new job. I said I was interested in having a tenant that would see the flat as their home, and want to stay a long time, and suggested a lower rent to incentivise a tenant to commit for a longer tenancy and Georgy answered by saying "I think we can get you more money". This is all they care about.
- Marsh & Parsons withheld over £130 from my rental payments for the checkout, without my approval. When I asked about this, I was ignored. All of a sudden they were very hard to get hold of. Eventually I gave up and let them do the checkout, but it was not done professionally at all. Items that were listed as "not seen" were clearly visible, large items that had been left behind were not noted, they thought the flat had been cleaned to a "high domestic standard" although there was food remnants in the fridge, hairs all over the mattress, condom wrappers in the bed, visible signs the floor had not been hoovered etc. It was lucky that I went to the flat to double check because I could then arrange an additional cleaning service for my new tenant, who of course was really disappointed. Having raised this with Marsh & Parsons, of course I don't feel I should pay for the report, they are again hard to get hold of and washing their hands of this as a third party did the check out, even if I bought the service through them. Again this is also very unfair on both the previous and the new tenant, who should be able to trust the checkout report to avoid liabilities.
- they charge tenants over £200 for the drafting of the contract, which they will not amend in any way even if the landlord and tenant need them to because they have made additional agreements. For my tenants this meant that they had to decline the use of a nice espresso machine that I'd offered to leave for them in the flat (no cost to them, if it broke they could fix it or throw it away).
- when my tenants had to move out early due to a family situation I was told I would incur no extra cost, but of course still had to pay the landlord fees associated with signing in a new tenant. When I raised this with them they suggested I had the right to hold the tenants to the rent (6 months worth), which I just couldn't bring myself to claim from them. So instead of being fair and asking the tenants to cover about £200 of costs their suggestion was that I should get them to pay several thousands of pounds.
- when my second tenant moved out Georgy Warwick practically stalked me. She called, left voicemails and emailed ever single day for several weeks, although I had politely said that due to the previous issues I was looking at either using a different agent or renting the flat directly and also that I was unable to take her incessant calls as I has just started a new job. I said I was interested in having a tenant that would see the flat as their home, and want to stay a long time, and suggested a lower rent to incentivise a tenant to commit for a longer tenancy and Georgy answered by saying "I think we can get you more money". This is all they care about.
- Marsh & Parsons withheld over £130 from my rental payments for the checkout, without my approval. When I asked about this, I was ignored. All of a sudden they were very hard to get hold of. Eventually I gave up and let them do the checkout, but it was not done professionally at all. Items that were listed as "not seen" were clearly visible, large items that had been left behind were not noted, they thought the flat had been cleaned to a "high domestic standard" although there was food remnants in the fridge, hairs all over the mattress, condom wrappers in the bed, visible signs the floor had not been hoovered etc. It was lucky that I went to the flat to double check because I could then arrange an additional cleaning service for my new tenant, who of course was really disappointed. Having raised this with Marsh & Parsons, of course I don't feel I should pay for the report, they are again hard to get hold of and washing their hands of this as a third party did the check out, even if I bought the service through them. Again this is also very unfair on both the previous and the new tenant, who should be able to trust the checkout report to avoid liabilities.
What agent could do to change your mind?
Support landlords who try to be fair. Don't overcharge the tenant or landlord for every little thing (contracts, gas safety, check in, check out). be professional in your contact with people, both avoiding chasing when you have been asked not to and responding when there are queries. Follow through, the obligations don't stop at the point of agreeing a let.Attached Filesnbsp;
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Latest Reviews
3rd Apr 2019
reviewed by 'NotMarshandParsons'
22nd Apr 2017
reviewed by 'AvoidM&P'
14th Feb 2017
reviewed by 'marsh'
Opening Hours
Address
Marsh & Parsons
45 Balham Hill
Balham,London
Greater London
SW12 9DR
020 8673 4377
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £400,000 | £1,300,000 |
| Lettings | 67% | 29% | £450 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 0 | 5 | 4 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 03,2019
Apr 03,2019
6
people found
this helpful
this helpful
I have dealt with a number of estate agents over the last ten years.
The incompetency of Marsh and Parsons is astounding. CC'ing me into internal e-mail, issuing invoices 6 months late.
I would have had easier and more productive conversations talking to the plant in ...
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Nov 04,2017
Nov 04,2017
2
people found
this helpful
this helpful
Unresolved maintenance issues at our unit, The Paperworks, Balham Grove over last 6 months of tenancy. This included no working lights for over five weeks to the entire lower floor (which comprised two bedrooms and two ensuites). Had to get around the house and bathrooms with ...
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Comment on agent fees
As a tenant, didn't have to pay fees
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May 10,2017
May 10,2017
0
people found
this helpful
this helpful
I can't recommend Marsh and Parsons strongly enough. The team were efficient and professional throughout the buying and selling process. The sales team were courteous and organised with viewings and sold our house within a matter of days. Similarly the buying process was swift and ...
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Comment on agent fees
Competitive
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Apr 22,2017
Apr 22,2017
8
people found
this helpful
this helpful
He was dealing with our checkout and emailed us one day saying the landlord wants to keep your deposit (over £2000!) so can you please confirm this is ok. We were baffled as we had been expecting to get the whole lot back having left the ...
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Feb 14,2017
Feb 14,2017
5
people found
this helpful
this helpful
Marsh and Parsons *cheated and lied. This started when they told me they would rent for 75pw more than they achieved but continued into the tenancy.
They are bad for both tenants and landlords. After my tenants issued a notice to leave, I organised to ...
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Comment on agent fees
It is expensive and you get no service for this.
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Aug 19,2016
Aug 19,2016
6
people found
this helpful
this helpful
Absolutely horrendous from even before we moved in. Appalling service and psychological techniques, one of which was to pretend there was other people interested in renting the place, so as to make us pay more each week. The night before we moved in, we saw ...
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What agent could do to change your mind?
Shocking expensive.Attached Filesnbsp;
Comment on agent fees
Shocking expensive.
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May 20,2015
May 20,2015
0
people found
this helpful
this helpful
Tenacious sums up the service I got. Sale took a long time but John-Paul remained the one constant throughout. Would recommend....
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Feb 26,2015
Feb 26,2015
0
people found
this helpful
this helpful
Back in 2013, John-Paul from the Balham & Clapham South office helped my parents find an ideal house when they were moving to the area. Disappointingly, the vendors pulled out at the last minute, but before John-Paul broke the bad news, he'd already worked hard to find ...
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Nov 07,2014
Nov 07,2014
0
people found
this helpful
this helpful
Nichola, Georgy, Matt have been handling my rental property for 5/6 years now. They don't offer me vacuous promises gilded with company soundbites and agency jargon. Instead I am given a realistic appraisal of the current state of the market together with an honest opinion of ...
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Nov 04,2014
Nov 04,2014
8
people found
this helpful
this helpful
It all started well, Nichola Snook got my flat rented quickly and for a good rent. It was however downhill from there, that is when Marsh & Parsons stop caring and stop being fair to either the landlord or the tenants.
- they charge tenants over £200 ...
read full review
read full review
What agent could do to change your mind?
Support landlords who try to be fair. Don't overcharge the tenant or landlord for every little thing (contracts, gas safety, check in, check out). be professional in your contact with people, both avoiding chasing when you have been asked not to and responding when there are queries. Follow through, the obligations don't stop at the point of agreeing a let.Attached Filesnbsp;
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Apr 22,2014
Apr 22,2014
3
people found
this helpful
this helpful
We had a terrible experience with a short let from Marsh and Parson's Balham. We had cause to complain three times in a five week period. Issues included misleading us about the likelihood that the property would return to the market, sales viewings without notice, ...
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What agent could do to change your mind?
Deal with issues swiftly and efficiently. Not mislead clients and behave professionally.Attached Filesnbsp;
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Mar 24,2014
Mar 24,2014
0
people found
this helpful
this helpful
I have let my property through Nicola at Marsh and Parsons for the last 4 years¢â‚¬Â¦each time the service has been exemplary. I like especially that i have been able to negotiate each new tenancy with the same person throughout this period. As a result ...
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Dec 05,2013
Dec 05,2013
1
people found
this helpful
this helpful
Marsh & Parsons were really brilliant - very personable, very professional, and very hardworking! They ended up selling our flat three times over, and succeeded in getting it under offer very quickly in each instance. The final sale price was also significantly more than we could ...
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May 12,2012
May 12,2012
11
people found
this helpful
this helpful
The team at Clapham South not once, but twice, got a fantastic offer on our property; both times over asking price, and both times within an extremely short timeframe (just a couple of days). I was particularly conscious of my previous experiences of trying to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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