Evenmore Properties
Durham, DH1
3.2/5, 25 reviews
56% recommended
67% sales valuation accuracy
75% sales fee satisfaction
75% lettings valuation accuracy
53% lettings fee satisfaction

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“I was one of their long-term tenants and during the ......”

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Nov 02,2014
Minithumbup
By: 'Carl'
Nov 02,2014
1 people found
this helpful
I was one of their long-term tenants and during the period of my tenancy, I found Evenmore Properties to be a very professional and easy agent to deal with. The staff are friendly and helpful and any issues arising were always dealt with promptly and satisfactorily (for example, during my time in their property, Evenmore Properties replaced a fridge and washing machine with brand new items the same day I reported the fault to them).

I would not hesitate to recommend Evenmore Properties to anyone.
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Latest Reviews

View all Reviews 25
1st Nov 2023
reviewed by 'Greg P'
“Making the decision to sell your home is not an easy one, especially when it is your first sale, based ......”
5th Dec 2022
reviewed by 'Kevin Robertson'
“Truly dreadful customer service. How they are still in business I'll never know. They barely speak to their tenants and ......”
23rd Jun 2022
reviewed by 'DoNotUseEvenmoreEver'
“Unprofessional and petty. They did a house inspection (without masks!!) every 3 months. During the last inspection two people arrived without ......”
6th Feb 2021
reviewed by 'SB'
“As a landlord and client of Evenmore I’m extremely happy with the service I’ve received over the years. ......”
14th Nov 2020
reviewed by 'Gemma'
“Horrid. Shocking service. really arrogant and awful at their jobs. Would NEVER deal with them again. And as a landlord ......”
2nd Nov 2020
reviewed by 'Mr'
“Terrible company make you wait weeks and weeks for repairs. Always have to chase them. Never get a straight answer ......”
Opening Hours
  • Monday: 09:30 - 17:00
  • Tuesday: 09:30 - 17:00
  • Wednesday: 09:30 - 17:00
  • Thursday: 09:30 - 17:00
  • Friday: 09:30 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Evenmore Properties
1 Newcastle Road
Crossgate Moor,Durham
County Durham
DH1 4AG
0191 386 7539

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 75% £169,000 £293,000
Lettings 75% 53% £425 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 3 10 5 1 1 0 0 0
Areas covered
  • DH1
  • County Durham
  • DH2
  • DH3
  • SR8
  • SR7
  • DL14
  • DH6
  • DH7
  • DH5
  • DH1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS DPS
Rankings
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Estate agents
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Latest Properties

No Properties

“Making the decision to sell your home ......”

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Nov 01,2023
Minithumbup
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Wayne
By: 'Greg P'
Nov 01,2023
0 people found
this helpful
Making the decision to sell your home is not an easy one, especially when it is your first sale, based on this I wanted to ensure I got the best price, hence I had two estate agents working on the sale, but it soon became ...
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“Truly dreadful...”

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Dec 05,2022
Minithumbdown
By: 'Kevin Robertson'
Dec 05,2022
0 people found
this helpful
Truly dreadful customer service. How they are still in business I'll never know. They barely speak to their tenants and when they do, it's as rude as anything....
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By: Ailsa Judd
Feb 06, 2023
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Having reviewed all email correspondence during this tenancy I cannot find any reason for such a negative review. We gave correct notice for all visits to the property, recommended cleaners to you when asked and assisted you in returning a parcel you ahd delivered to the property after you had vacted. I understand you were digrunted at some of the deposit deductions at the end of the tenancy but it was explained at the time that the deductions were at the request of your landlord. We liaised wit ...

“Unprofessional, petty and invasive...”

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Jun 23,2022
Minithumbdown
By: 'DoNotUseEvenmoreEver'
Jun 23,2022
0 people found
this helpful
Unprofessional and petty. They did a house inspection (without masks!!) every 3 months. During the last inspection two people arrived without masks and were incredibly invasive during their inspection. Cupboards were looked in, they shook the garden fence violently to see if it would fall over. ...
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By: Ailsa Judd
Feb 07, 2023
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The inspection took place after the date that masks were not required and upon arrival the agents asked if the tenant present minded if masks were not worn, the tenant said it was fine. The house was in a very poor condition and had a strong odour. No cupboards were opened and the agents conducted their inspection impartially, later sending the inspection report to the tenant by email. When the tenancy ended, the 'Damage' done by cats and the tenants was excessive. This property was left in a ...

“Excellent service...”

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Feb 06,2021
Minithumbup
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By: 'SB'
Feb 06,2021
0 people found
this helpful
As a landlord and client of Evenmore I’m extremely happy with the service I’ve received over the years. Building up a excellent bond with all staff. Reading the reviews on the site do not give a real assessment of this business. (They appear ...
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“Horrid. Shocking service. really arrogant a......”

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Nov 14,2020
Minithumbdown
By: 'Gemma'
Nov 14,2020
0 people found
this helpful
Horrid. Shocking service. really arrogant and awful at their jobs. Would NEVER deal with them again. And as a landlord wouldn’t use them. They need to reflect and learn a little as keep having same reviews and loosing business....
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“Terrible company to deal with...”

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Nov 02,2020
Minithumbdown
By: 'Mr'
Nov 02,2020
0 people found
this helpful
Terrible company make you wait weeks and weeks for repairs. Always have to chase them. Never get a straight answer from them. Would never choose to deal with this company unfortunately my landlady has decided to use them as a managing agent...
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By: Ailsa Judd
Dec 28, 2020
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The repair being referred to was a garage roof. The leak was minor, causing staining but no other damage. The roofer had to prioritize more urgent works as as it was during a spell of bad weather. Communication with the tenant was polite and professional throughout and the leak was resolved. ...

“Awful Company Rented many places. Never so ......”

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Feb 29,2020
Minithumbdown
By: 'Emma'
Feb 29,2020
0 people found
this helpful
Awful Company Rented many places. Never so bad a letting agent, even as a student. We are professionals and we’re treated appallingly. Told lies repeatedly and then some how suggested it was our fault. Left us hugely out of pocket and in an awful ...
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By: WAYNE BROXSON
Apr 02, 2020
View all comments (1)
So that we can address the grievances you have with regards to our service, we would be grateful if you could provide us with further details regarding dates and property this is in reference to. ...

“Disappointing. Absolutely lovely people but almost useless sales process....”

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Oct 24,2019
Minithumbdown
By: 'wendy'
Oct 24,2019
0 people found
this helpful
Disappointing. Lovely people but almost useless service. Terrible communication, no weekly updates as promised, zero contact on sale day regarding keys, protocol, times, etc. Myself and agency handling our purchase actually sold the property as we knew the interested buyers. Approx £1000 charged for what? Dark ...
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By: Wayne Broxson
Nov 14, 2019
View all comments (1)
Its regrettable that you felt the need to post this review. My team advised me that they had a lot of difficulty contacting you and on reviewing the call record I can see that they did try on various occasions regarding feedback and particularly on completion day. We can only apologise for the breakdown in communication. With regards to price we are one of the most competitive in the market. The introduction of the lead came from our portal Rightmove and it was coincidence that the parties had m ...

“Money orientated....unprofessional...”

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Apr 11,2019
Minithumbdown
By: 'Unhappy'
Apr 11,2019
1 people found
this helpful
We rented property for a year and circumstances changed for a little while evenmore could not of cared less even after numerous appeals for help or suggestions of a solution which would mean we could remain in the property our rent was always paid in ...
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Comment on agent fees
Very expensive
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By: Wayne Broxson
Jul 27, 2019
View all comments (1)
Unfortunately, if a landlord cannot obtain a reference due to change of circumstances, we have no control, ultimately it is the landlords choice if they wish to continue a tenancy. I believe the main reason for your complaint is regarding your notice period, albeit you have not made this clear in your review. All tenancies must serve notice as per the contract and this must be done in writing as per the terms of your signed agreement. To assume you had served notice on the strength of a phone ...

“Superb...”

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Dec 31,2018
Minithumbup
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Wayne
By: 'Fiona'
Dec 31,2018
1 people found
this helpful
My property has been managed by Evenmore for the last three years, and I am delighted with the professionalism, efficiency and effectiveness of this firm. I am confident that any advice they give is well considered and their level of supervision of my property means ...
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Comment on agent fees
Acceptable
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“Super service for landlords...”

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Aug 06,2018
Minithumbup
By: 'Jo'
Aug 06,2018
1 people found
this helpful
Evenmore have helped me rent out a property for 6 years. They offer a competitive price and a supportive service. So useful when you don't live near a property. They give me options and advise if i need it....
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Comment on agent fees
Competitve
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“Unfortunate experiences...”

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Aug 03,2018
Minithumbdown
By: 'durham_renter'
Aug 03,2018
1 people found
this helpful
Unfortunately as a former tenant I was pretty unhappy with the service provided by Evenmore. I found that requests for repairs etc would be met with "we've asked the landlord" followed by a long wait, needing frequent pestering. It also feels as if the company ...
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By: Wayne Broxson
Mar 26, 2019
View all comments (1)
Ewan & Kelly, Thank you for your reviews. Unfortunately it is very difficult to keep all parties happy in every situation. Inspections are part of the service we offer to your landlord and they are detailed in your tenancy agreement (you would have reviewed all terms prior to signing), as well as a duty of care to you we also have one to the landlord. With regard to pet deposits this is also detailed in the contract and this was have been made available to you as well as a list of our fees o ...

“A Very Negative Experience...”

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Aug 01,2018
Minithumbdown
By: 'Unhappytenent'
Aug 01,2018
1 people found
this helpful
I have found my time as a rental tenant with Evenmore very frustrating and disappointing. We lived in a house managed by Evenmore for three years, and during that time we made multiple complaints about the house being infested with slugs, about it being damp, ...
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Comment on agent fees
Fees were expensive, as was mandatory carpet cleaning written into contract, as was the 'necessary' cleaning fees imposed after moving out, despite us hiring a cleaner recommended by Evenmore.
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By: Wayne Broxson
Aug 20, 2019
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We can only respond with facts and those that I have mentioned are valid. I am happy to report that the current tenants appear to be enjoying there stay with out issue. ...

“quick to respond and solves problems...”

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Apr 22,2018
Minithumbup
By: 'A.'
Apr 22,2018
0 people found
this helpful
Lauren has always answered our emails/ calls as soon as possible, communicated very clearly and managed to quickly solve our problems....
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Comment on agent fees
Good value for the money
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“Professional estate agency service, excellent value for money - fixed ......”

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Feb 12,2016
Minithumbup
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Wayne
By: 'JackieS'
Feb 12,2016
0 people found
this helpful
Professional estate agency service, excellent value for money - fixed fee is the future! Second time I have used this agent to sell larger detached properties in higher price bracket. Very happy with service overall, would thoroughly recommend Wayne & the team....
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Comment on agent fees
Very good value, fixed cost is the future for estate agency
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“excellent agent, always professional and happy. used for few years ......”

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Oct 13,2015
Minithumbup
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By: 'steveb'
Oct 13,2015
0 people found
this helpful
excellent agent, always professional and happy. used for few years now and never any issues at all. 100% recommended for all services and fees charged...
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“Evenmore properties were polite, professional and efficient in dealing with ......”

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Apr 22,2015
Minithumbup
By: 'DC'
Apr 22,2015
1 people found
this helpful
Evenmore properties were polite, professional and efficient in dealing with any queries I had. Communication throughout the process of moving was excellent....
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“I was one of their long-term tenants and during the ......”

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Nov 02,2014
Minithumbup
By: 'Carl'
Nov 02,2014
1 people found
this helpful
I was one of their long-term tenants and during the period of my tenancy, I found Evenmore Properties to be a very professional and easy agent to deal with. The staff are friendly and helpful and any issues arising were always dealt with promptly and ...
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“Professional staff. Friendly and helpful throughout the process l would ......”

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Oct 26,2014
Minithumbup
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Wayne
By: 'Evenmore'
Oct 26,2014
1 people found
this helpful
Professional staff. Friendly and helpful throughout the process l would have no. Hesitation in recommending to my family and friends,...
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“As a seller you need a motivated agent with a ......”

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Oct 26,2014
Minithumbup
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By: 'Shaun'
Oct 26,2014
1 people found
this helpful
As a seller you need a motivated agent with a sound understanding of current market trends.With Evenmore properties,this is exactly what you get. From my first phone call to Lauren I immediately knew these were the agents for me.Wayne called out to ...
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“Excellent service provided to us whilst we were searching for ......”

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Oct 24,2014
Minithumbup
By: 'Nikki'
Oct 24,2014
1 people found
this helpful
Excellent service provided to us whilst we were searching for and purchasing our home. All staff helpful and always did what they said they were going to do in terms of call backs and arranging viewings. Professional and approachable in all acts. Would definitely recommend....
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By: Wayne Broxson
Oct 24, 2014
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Thanks for your review Nikki. I'm glad that we were able to provide you with a positive experience throughout the purchasing process. ...

“Evenmore properties demand to be in your home whenever they ......”

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Oct 08,2014
Minithumbdown
By: 'Bob'
Oct 08,2014
0 people found
this helpful
Evenmore properties demand to be in your home whenever they feel like it and if you object they quote procedure and sections of your lease then they just come in anyway...
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What agent could do to change your mind?
Listened to anything I've said
Attached Filesnbsp;
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By: Wayne Broxson
Oct 16, 2014
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As a company, we welcome feedback, both positive and negative, as it provides us with an opportunity to improve our services and learn from experience. You have obviously felt the need to post negative feedback online, without picking up the phone or emailing us first. We haven’t been given the opportunity to discuss your issues or try to resolve them so I believe the way you in which you have expressed and publicised you concerns is very unfair. We do have a formal complaints procedure i ...

“Appointed Evenmore Properties in December, looking for an alternative to ......”

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Apr 11,2014
Minithumbup
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By: 'Jackie,'
Apr 11,2014
3 people found
this helpful
Appointed Evenmore Properties in December, looking for an alternative to other agents I had previously used - the percentage commission charge was just too high (quoted up to £15000 to sell). Wayne & the team were very helpful, marketing my property online & in the local press, Had ...
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“I have used the services of Evenmore Properties for about ......”

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Oct 29,2013
Minithumbup
By: 'Happy'
Oct 29,2013
2 people found
this helpful
I have used the services of Evenmore Properties for about three years now and I have had a very good experience in dealing with them. We have two properties that have been let to tenants. The tenants are now long term tenants and are very ...
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“We were very disappointed with the service Evenmore Properties provided. ......”

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Sep 06,2013
Minithumbdown
By: 'Tig'
Sep 06,2013
2 people found
this helpful
We were very disappointed with the service Evenmore Properties provided. Any time we reported something wrong with the house, either nothing was done about it, or something was done several months later and we were charged for it, even if we reported it when we ...
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What agent could do to change your mind?
Not been such a group of corporate dicks, not charged us for unreasonable things, left us alone during stressful exam periods, replaced the exploding microwave, etc.
Attached Filesnbsp;
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By: Wayne Broxson
Oct 16, 2014
View all comments (3)
As a company, we welcome feedback, both positive and negative, as it provides us with an opportunity to improve our services and learn from experience. You have obviously felt the need to post negative feedback online, without picking up the phone or emailing us first. We haven’t been given the opportunity to discuss your issues or try to resolve them so I believe the way you in which you have expressed and publicised you concerns is very unfair. We do have a formal complaints procedure i ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:07 AM 29/07/2019 by Wayne Broxson

Awards won by Evenmore Properties, Durham DH1 4AG



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