Romans
Warfield Bracknell, Bracknell, RG12
4.3/5, 151 reviews
88% recommended
33% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
10% lettings fee satisfaction

Contact Us

“When I first rented my property (managed by Romans) in ......”

Share on :
Nov 02,2014
Minithumbdown
claim your profile
Charlotte
By: 'JoanneChelsea'
Nov 02,2014
6 people found
this helpful
When I first rented my property (managed by Romans) in August 2013 with the help of Charlotte, I couldn't praise her more. She was very helpful, polite and more importantly replied to me quickly.

Sadly this service was not backed up by their property management team. My property manager is Sylvia Reid who I can only describe as a lazy snail posing as a human.

Sylvia not only does the bare minimum of work (copy and pasting an email that she has received from my landlord to me, gosh composing your own email must be mighty difficult) but she takes at least a week to complete such a strenuous task. Numerous times I have emailed a notification or complaint to have not even received an acknowledgement of my email, I am left wondering if the snail has even received it. I (sometimes) will receive a reply within the next 1-3 weeks. Having previously called Sylvia to chase on a response, lucky for her, I am happily greeted with her voicemail.

I am very grateful that my landlords actually live down the same road as I do and have provided me with their own mobile numbers therefore removing correspondence, or lack of, from my stress levels. Having reported an issue directly to my landlords at 11am one morning, they attended the property at 6pm that evening when I had returned from work. My question to Romans now is, as my landlords take such quick action, why is there a delay from your company??

Previously I have requested a copy of the company complaints procedure, I am yet to receive this 2 months later, I remain hopefully for the end of the year.

I will never rent from Romans again should the property be managed.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 151
5th Jan 2023
reviewed by 'Fabius Soares'
“Charlotte was fantastic from the beginning till the end,verry Helpfully,i Really Appreciate and Thank you to all staff ......”
23rd Feb 2022
reviewed by 'Anna'
“I had a most exellent service from Jack Fisher troughout the renting proces.Very helpful,friendly and responsive to all ......”
1st May 2021
reviewed by 'Lauren'
“First time buyer, called to book a viewing last Friday, got told that Jack would call me back Monday at 9:30, ......”
2nd Dec 2020
reviewed by 'Patricia'
“It was Jon Langley who guided us through this often difficult procedure, even taking on the powerful developers who were ......”
27th Jun 2018
reviewed by 'Karyn'
“Rohan was particularly outstanding, courteous, knowledgeable, good ideas for improvements, instead of just showing us around, he actually 'sold' the ......”
7th Mar 2018
reviewed by 'Maxine'
“Sarah was fantastic from start to finish of finding us what we wanted , explained what we wanted and the first ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Romans
Roman House118 The Broadway
Warfield,Bracknell
Berkshire
RG12 1AR
01344 400 100

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 80% £300,000 £485,000
Lettings 0% 10% £700 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
47 4 55 9 14 2 10 1 7 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“Charlotte was fantastic from the beginning ti......”

Share on :
Jan 05,2023
Minithumbdown
claim your profile
Charlotte
By: 'Fabius Soares'
Jan 05,2023
0 people found
this helpful
Charlotte was fantastic from the beginning till the end,verry Helpfully,i Really Appreciate and Thank you to all staff from romans Bracknell🙏...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a most exellent service from Jack Fishe......”

Share on :
Feb 23,2022
Minithumbdown
claim your profile
Jack
By: 'Anna'
Feb 23,2022
0 people found
this helpful
I had a most exellent service from Jack Fisher troughout the renting proces.Very helpful,friendly and responsive to all my questions.5 star customer service....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“First time buyers, AVOID....”

Share on :
May 01,2021
Minithumbdown
By: 'Lauren'
May 01,2021
3 people found
this helpful
First time buyer, called to book a viewing last Friday, got told that Jack would call me back Monday at 9:30, had no call. Called on Tuesday and booked the viewing. Had no confirmation, so called on Thursday to confirm, which was correct. Turn up at ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It was Jon Langley who guided us through thi......”

Share on :
Dec 02,2020
Minithumbup
claim your profile
Jonathan
By: 'Patricia'
Dec 02,2020
0 people found
this helpful
It was Jon Langley who guided us through this often difficult procedure, even taking on the powerful developers who were our vendors twice and winning on both occasions. Would thoroughly recommend this young man to anyone especially if purchasing a new home....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent estate agents, professional, not pushy...”

Share on :
Jun 27,2018
Minithumbup
claim your profile
Rohan
By: 'Karyn'
Jun 27,2018
1 people found
this helpful
Rohan was particularly outstanding, courteous, knowledgeable, good ideas for improvements, instead of just showing us around, he actually 'sold' the property. We had lots of return visits before we committed and nothing was too much trouble. Jonathan was also excellent, would highly recommend...
read full review
Comment on agent fees
Good. Up for negotiations
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sarah was fantastic from start to finish of finding us ......”

Share on :
Mar 07,2018
Minithumbup
By: 'Maxine'
Mar 07,2018
0 people found
this helpful
Sarah was fantastic from start to finish of finding us what we wanted , explained what we wanted and the first house she showed us we rented, she was always available when we needed any questions answered and sent a lovely email after we moved in ...
read full review
Comment on agent fees
As this is our first rental I didn't have any others to compare to
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Nightmare from start to finish. They seem to have a ......”

Share on :
Nov 07,2017
Minithumbdown
claim your profile
Lisa
By: 'Unhappy'
Nov 07,2017
9 people found
this helpful
Nightmare from start to finish. They seem to have a new property manager every few months which goes to show they can't keep a steady position at that place and you get fobbed off to someone new who don't know what they are doing or ...
read full review
Comment on agent fees
No good comments to say.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Awful. Avoid like the plague! I was in my property ......”

Share on :
Sep 15,2017
Minithumbdown
By: 'UnhappyCustomer'
Sep 15,2017
11 people found
this helpful
Awful. Avoid like the plague! I was in my property for 5 years, rent was always on time and I had inspections every 12 weeks through the whole time so they were aware the house was always spotless. I moved out on Friday and the landlord agreed ...
read full review
Comment on agent fees
Extortionate.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Complete rogues, I would never use Romans again for selling. ......”

Share on :
Mar 21,2017
Minithumbdown
By: 'Superfrank'
Mar 21,2017
9 people found
this helpful
Complete rogues, I would never use Romans again for selling. They will give you the highest valuation so that you obviously sign up with them, then a week later call you to say that you need to drop the price - surely that amounts to ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Mark Wright
Mar 24, 2017
View all comments (1)
Further to your review, comments regarding our service whether negative or positive are extremely important to us and I am sorry in this instance we have not met your expectations. I would very much like to discuss your review with you in person and therefore, would invite you to contact me on my email or direct dial listed below. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 [email protected] ...

“As a long-term landlord I can say that Romans are ......”

Share on :
Jan 20,2017
Minithumbup
By: 'Upset'
Jan 20,2017
8 people found
this helpful
As a long-term landlord I can say that Romans are the worst I have every experienced. They do not care about the landlord or the tenants and only seem to look after themselves (and charge for everything and hold on to your money whilst sorting ...
read full review
Comment on agent fees
For the "service" offered - outrageous
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The worst estate agent you can imagine!!!After dealing with ......”

Share on :
Nov 21,2016
Minithumbdown
By: 'Tenants'
Nov 21,2016
7 people found
this helpful
The worst estate agent you can imagine!!! After dealing with sales and lettings department I can't describe the frustration and stress they have caused. Agents are misleading about sales and are unable to answer simple letting questions. Unfortunately our estate agent was bought by Romans ...
read full review
Comment on agent fees
BAD!!!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am a Landlord with two properties, until May of 2016 ......”

Share on :
Sep 19,2016
Minithumbdown
By: 'ian'
Sep 19,2016
5 people found
this helpful
I am a Landlord with two properties, until May of 2016 they were manged by Leaders who were merged with Romans who took over the management. They are dire. One potentially useful feature is online statements and other details, this is good except that when I ...
read full review
Comment on agent fees
Outrageously high for example to renew a tenancy with no changes £70 + VAT.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Every customer would expect polite professional behaviour. When dealing with ......”

Share on :
Jun 24,2016
Minithumbdown
claim your profile
Jonathan
By: 'lynda'
Jun 24,2016
6 people found
this helpful
Every customer would expect polite professional behaviour. When dealing with the Bracknell Romans Sales Team one receives rude, condescending and dismissive behaviour. Contradicting content/feedback on queries depending with whom you are speaking with. There is a clear drop of customer focus once a 'deal' ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Would give 0 rating if an option. Utterly uncaring and incompetent. ......”

Share on :
Jun 21,2016
Minithumbdown
By: 'Landlord'
Jun 21,2016
5 people found
this helpful
Would give 0 rating if an option. Utterly uncaring and incompetent. Gushingly helpful until you sign up and then spent time since not even doing their basic job with me constantly having to chase them up. Tried to squeeze money out of me and my tenant ...
read full review
What agent could do to change your mind?
Huge monthly charge for doing nothing nut raise my blood pressure at their lack of competence and lack of care.
Attached Filesnbsp;
Comment on agent fees
Huge monthly charge for doing nothing nut raise my blood pressure at their lack of competence and lack of care.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Recently used Romans Bracknell branch as I sold my house ......”

Share on :
Jun 21,2016
Minithumbup
claim your profile
JOSH
By: 'Sue'
Jun 21,2016
0 people found
this helpful
Recently used Romans Bracknell branch as I sold my house in Bracknell to move on to new adventures. I found them to be very professional and on the very final day could not have moved without the help from Josh Aylott who deserves as special ...
read full review
Comment on agent fees
Market average
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I started the process of placing my property on the ......”

Share on :
Oct 11,2015
Minithumbdown
By: 'Romans-unprofessional'
Oct 11,2015
6 people found
this helpful
I started the process of placing my property on the market and arranged viewings with a few agents, one of which was Romans. On the morning of the viewing with Romans, we found out we had lost a baby. My partner had called Romans asap ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I chose Romans and Oliver after speaking to him a ......”

Share on :
Apr 06,2015
Minithumbdown
claim your profile
Oliver
By: 'Mr'
Apr 06,2015
8 people found
this helpful
I chose Romans and Oliver after speaking to him a two of his competitors. The brief was to let out my 3 bedroom property which I have recently finished renovating to a very high standard. On our initial and subsequent meetings and conversations until I signed ...
read full review
What agent could do to change your mind?
Uncompetitive for the service they provide
Attached Filesnbsp;
Comment on agent fees
Uncompetitive for the service they provide
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would never use Romans through choice again. I Received ......”

Share on :
Jan 08,2015
Minithumbdown
claim your profile
Charlotte
By: 'Christie'
Jan 08,2015
4 people found
this helpful
I would never use Romans through choice again. I Received a phone call 4 hours before i was due to visit a property informing me this now wasnt possible as they couldnt get the keys. When we eventually picked a property Charlotte spelt my name wrong ...
read full review
What agent could do to change your mind?
Checked names were spelt correctly on emails. Apologised for mistake and answer calls afterwards. Checked bank account before demanding to know when deposit had been paid
Attached Filesnbsp;
Comment on agent fees
Paid alot of money for mistakes to be made
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“When I first rented my property (managed by Romans) in ......”

Share on :
Nov 02,2014
Minithumbdown
claim your profile
Charlotte
By: 'JoanneChelsea'
Nov 02,2014
6 people found
this helpful
When I first rented my property (managed by Romans) in August 2013 with the help of Charlotte, I couldn't praise her more. She was very helpful, polite and more importantly replied to me quickly. Sadly this service was not backed up by their property management team. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“EveningI am currently coming to the end of a 12 month ......”

Share on :
May 16,2014
Minithumbdown
By: 'turiccki2000'
May 16,2014
10 people found
this helpful
Evening I am currently coming to the end of a 12 month tenancy (originally managed by JM lettings, but taken over by ROMANS), and the Landlord has decided not to renew the tenancy as he plans to sell the property. I only managed to find this ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: JSumner
May 20, 2014
View all comments (1)
Thank you for your feedback and I would like to take this opportunity to apologise for the service that you have received. I understand that you are speaking with the manager at the Bracknell Office, Richard Chambers and you will be meeting with him shortly to discuss these issues as per our complaints procedure. We do take complaints very seriously and I look forward to hearing of a resolution once yo have met with Richard. Kind regards, John Sumner Regional Lettings Director ...

“Terrible experience, do not deliver a service to warrant the 1.8% +......”

Share on :
Aug 27,2013
Minithumbdown
By: 'Unhappy'
Aug 27,2013
5 people found
this helpful
Terrible experience, do not deliver a service to warrant the 1.8% +VAT charge. Poor communication. Did not follow my instructions. I had a friend ring up as I was concerned with the service I was getting to ask about my property that I was selling. They ...
read full review
What agent could do to change your mind?
Provide a better service to warrant 18 service or reduce fees better communication not lied to me or potential new client provide better training or recruit staff that can handle difficult customers
Attached Filesnbsp;
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Mark Wright
Feb 14, 2014
View all comments (3)
Hello, I would appreciate the opportunity of discussing your thoughts and comments regarding Romans and our staff, to see how your views and opinions can help us improve. If you would like to contact me directly, my details are below. I look forward to hearing from you. Mark Wright 01344 404705 [email protected] Regional Manager, Residential Sales ...

“Paula is very good at keeping in contact with me ......”

Share on :
Apr 23,2013
Minithumbup
claim your profile
Paula
By: 'Heather'
Apr 23,2013
0 people found
this helpful
Paula is very good at keeping in contact with me and expiditing repairs that are needed on the property. She always informs me in a timely manner if there will be an inspection and also if there is anything that has not happened she will ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Mrs. Reid does take care, informs me about all necessary ......”

Share on :
Apr 08,2013
Minithumbup
claim your profile
Sylvia
By: 'C.'
Apr 08,2013
0 people found
this helpful
Mrs. Reid does take care, informs me about all necessary objectives as quichly as possible. Confusing is the contact to her via the old e-mail adress of Mrs. Rosemary Preece. Further irritation is by the Romans policy as described by Mrs. Reid not to work ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The property provided is brand new and with highest quality ......”

Share on :
Apr 08,2013
Minithumbup
By: 'DM'
Apr 08,2013
0 people found
this helpful
The property provided is brand new and with highest quality standards. Moreover, I liked the fact that the property was fully equipped and nicely decorated. Great support from the agent during tenancy....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“On a month to month basis the service is pretty ......”

Share on :
Apr 08,2013
Minithumbup
claim your profile
Sylvia
By: 'Leon'
Apr 08,2013
0 people found
this helpful
On a month to month basis the service is pretty good. It is fully managed and the turnaround time and organising of contractors to attend to any issues is usually OK - the administration is also good. on the flip-side, there have been a few ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Throughout the leasing process we found Romans to be very ......”

Share on :
Feb 27,2013
Minithumbup
claim your profile
Sally
By: 'Mr'
Feb 27,2013
0 people found
this helpful
Throughout the leasing process we found Romans to be very efficient, supportive and proffessional, in particular Sally was extremely efficient in responding to our needs and and providing answers to any queries that we may have....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found the whole of the Romans Team at Bracknell ......”

Share on :
Feb 20,2013
Minithumbup
claim your profile
Ashley
By: 'Sarah'
Feb 20,2013
0 people found
this helpful
I found the whole of the Romans Team at Bracknell very helpful and friendly during the time that my property was for sale with them. I would recommend using Romans to whomever may need their services....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have always found Paula extremely helpful and incredibly quick ......”

Share on :
Feb 11,2013
Minithumbup
claim your profile
Paula
By: 'Val'
Feb 11,2013
0 people found
this helpful
I have always found Paula extremely helpful and incredibly quick to react to any issue. I would recommend her to anyone who is looking for a reliable and conscientious letting agent....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been lucky enough to have Sylvia Reid managing ......”

Share on :
Feb 08,2013
Minithumbup
claim your profile
Sylvia
By: 'Keith'
Feb 08,2013
0 people found
this helpful
I have been lucky enough to have Sylvia Reid managing my property for many years. Sylvia has the experience and contacts to ensure that I don't have to worry about my property. Sylvia has quickly dealt with major problems (broken hot water heater, failed gas ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Charlotte was very helpful throughout the whole move. Any questions ......”

Share on :
Feb 06,2013
Minithumbup
claim your profile
Charlotte
By: 'Dean'
Feb 06,2013
0 people found
this helpful
Charlotte was very helpful throughout the whole move. Any questions or queries I had were answered effectively & efficiently. I hope the next time I move the agent is as good again....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans, Bracknell RG12 1AR



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn