86% sales valuation accuracy
71% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Oct 31,2014
Oct 31,2014
5
people found
this helpful
this helpful
THE WORST customer service I have ever received!
During our time renting with Martin and Co we dealt with Saul, who from the word go was utterly terrible at his job and treating customers.
To start, he rushed us into paying a deposit on the property we viewed and then convinced my girlfriend (who did the initial signing for the property) that we had to take out their contents insurance.
It was not until I called Saul and asked him about this and told him I already had contents insurance with my provider and he rudely said that he had explained that to my girlfriend, which he did not.
I then emailed Saul to ask for the following information:
Please could you email me the following details so I can get my bills etc organised before the move?
- Current gas supplier to the property
- Current electricity supplier to the property
- Current water supplier to the property
Saul never even acknowledged my email and when I called him to ask about it denied receiving it.
He has always spoke to us with a negative tone unless it was regarding us paying him or helping him out with something, he was the nicest person in the world when it was in his favour!
The main problems we had though was when we were moving out of the property. We got confirmation from our landlord and from Martin and Co that we could leave contract early if we paid the £350.00 marketing fee, which we did.
We did however ask that we have a 2 week period before the house goes on the market so that we could prepare for viewings etc. This agreement was not honoured by Saul and he had booked in viewings on the property for the day after.
I called Saul and explained to him that we had all agreed that viewings would not be for another 2 weeks and he said he would cancel them for the next 2 days and wait until the 2 week period was over.
The next day, whilst I was at home on my lunch break a women came round to view the property. She said that Saul had booked her in and told her that he would show her around. He did not call her to tell her the viewing had been cancelled.
When I called him that day to tell him someone had arrived he claimed to have called her and left a voice mail. Which was a blatant lie as her phone did not ring nor a voice mail come through. Saul did not even follow up and check she received the message if he was telling the truth.
I showed the women around that day to be courteous as she was very keen on the property. She was very impressed and went to Martin and Co straight afterwards and paid her deposit.
Upon paying her deposit she did not hear from Martin and Co and tried contacting them numerous times.
I then spoke to her and she said she had enough of waiting around and pulled out of the move.
I then tried to contact Saul and every time I rang I was told he was 'in a meeting' or 'out of the office' or 'on the phone' and I left a message every time for him to call me back, which he NEVER did. I finally managed to get his mobile number and caught him off guard when he was driving and explained the situation with the potential new tenant.
Saul then lied again saying he had chased her for weeks and she had not answered the phone to him etc. He then tried to say that if he did not find a tenant to move into the property by the time we moved out then we would be liable for paying the rent.
I was astonished at his cheek and that fact he could not do his job properly in the first place yet tried to turn it around on me.
I then told him about the agreement between me, him and the landlord regarding the early exit from contract and agreed date. He then again lied to me saying he had forgot about this discussion as he was driving at the time when he spoke to me. Which was not true, I did NOT speak to him in the first place, he spoke to the landlord and he was not driving, he was in his office.
I hope Saul reads this and uses it to correct his attitude and treat people with more respect and courtesy.
I will NEVER use Martin and Co again and I will not recommend it to anyone else. I will discourage people from dealing with Saul.
During our time renting with Martin and Co we dealt with Saul, who from the word go was utterly terrible at his job and treating customers.
To start, he rushed us into paying a deposit on the property we viewed and then convinced my girlfriend (who did the initial signing for the property) that we had to take out their contents insurance.
It was not until I called Saul and asked him about this and told him I already had contents insurance with my provider and he rudely said that he had explained that to my girlfriend, which he did not.
I then emailed Saul to ask for the following information:
Please could you email me the following details so I can get my bills etc organised before the move?
- Current gas supplier to the property
- Current electricity supplier to the property
- Current water supplier to the property
Saul never even acknowledged my email and when I called him to ask about it denied receiving it.
He has always spoke to us with a negative tone unless it was regarding us paying him or helping him out with something, he was the nicest person in the world when it was in his favour!
The main problems we had though was when we were moving out of the property. We got confirmation from our landlord and from Martin and Co that we could leave contract early if we paid the £350.00 marketing fee, which we did.
We did however ask that we have a 2 week period before the house goes on the market so that we could prepare for viewings etc. This agreement was not honoured by Saul and he had booked in viewings on the property for the day after.
I called Saul and explained to him that we had all agreed that viewings would not be for another 2 weeks and he said he would cancel them for the next 2 days and wait until the 2 week period was over.
The next day, whilst I was at home on my lunch break a women came round to view the property. She said that Saul had booked her in and told her that he would show her around. He did not call her to tell her the viewing had been cancelled.
When I called him that day to tell him someone had arrived he claimed to have called her and left a voice mail. Which was a blatant lie as her phone did not ring nor a voice mail come through. Saul did not even follow up and check she received the message if he was telling the truth.
I showed the women around that day to be courteous as she was very keen on the property. She was very impressed and went to Martin and Co straight afterwards and paid her deposit.
Upon paying her deposit she did not hear from Martin and Co and tried contacting them numerous times.
I then spoke to her and she said she had enough of waiting around and pulled out of the move.
I then tried to contact Saul and every time I rang I was told he was 'in a meeting' or 'out of the office' or 'on the phone' and I left a message every time for him to call me back, which he NEVER did. I finally managed to get his mobile number and caught him off guard when he was driving and explained the situation with the potential new tenant.
Saul then lied again saying he had chased her for weeks and she had not answered the phone to him etc. He then tried to say that if he did not find a tenant to move into the property by the time we moved out then we would be liable for paying the rent.
I was astonished at his cheek and that fact he could not do his job properly in the first place yet tried to turn it around on me.
I then told him about the agreement between me, him and the landlord regarding the early exit from contract and agreed date. He then again lied to me saying he had forgot about this discussion as he was driving at the time when he spoke to me. Which was not true, I did NOT speak to him in the first place, he spoke to the landlord and he was not driving, he was in his office.
I hope Saul reads this and uses it to correct his attitude and treat people with more respect and courtesy.
I will NEVER use Martin and Co again and I will not recommend it to anyone else. I will discourage people from dealing with Saul.
What agent could do to change your mind?
- Stop lying - Take phone calls - Return missed calls and messages - Don't patronise people - Don't be two faced and try be best mates when something is in your favour - Go out of your way to help tenants and provide good customer serviceAttached Filesnbsp;
Comment on agent fees
The rent fee was Ok for the property but the agency fees were too high
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Latest Reviews
29th Mar 2023
reviewed by 'Eva'
6th Dec 2018
reviewed by 'Liz'
18th May 2018
reviewed by 'Emma'
25th Apr 2018
reviewed by 'hayley'
29th Nov 2017
reviewed by 'Angrytenant'
9th Nov 2017
reviewed by 'A'
Opening Hours
Address
Martin & Co
30 Hospital Street
Nantwich,Crewe
Cheshire
CW5 5RP
01270 611333
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 71% | £0 | £0 |
| Lettings | 100% | 75% | £540 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 2 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 29,2023
Mar 29,2023
0
people found
this helpful
this helpful
I've been with Martin&Co about 6 months now. Since that time I had few issues in property that have been solved very fast. The communication is great and fast. I am very happy with the estate agent! Thanks Maria for the fast resolution of my ...
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Dec 06,2018
Dec 06,2018
0
people found
this helpful
this helpful
We are new LandLords, and needed much advice. From our initial phone call to a lovely pleasant young lady Jessica, who very quickly did the legwork, very efficiently and enthusiastically . She then passed it all over to Toby in Nantwich. Within one week we had ...
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May 18,2018
May 18,2018
0
people found
this helpful
this helpful
Just a little review to say how helpful Jessica and Gina was helping us with our problems and house situation in April this year.
Also we had a few problems which have been rectified as soon as they could. Also Brenda in property management very ...
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Comment on agent fees
The fees are pricey but they are everywhere else too. They made sure that we would be successful before asking us to make a payment after we were stung at another letting agency
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Apr 25,2018
Apr 25,2018
0
people found
this helpful
this helpful
great assest to your company service with a smile thanks for all your help dan wish you all the best !!...
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Nov 29,2017
Nov 29,2017
3
people found
this helpful
this helpful
Worst experience I have ever had dealing with this company. The staff have no customer service skills and regularly lie or just ignore you. When you do speak to them they are just rude with no empathy. Unwilling to take any responsibility for anything.
Avoid ...
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Comment on agent fees
In line with everyone else
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Nov 09,2017
Nov 09,2017
0
people found
this helpful
this helpful
A huge thank you to Dan for all of his help. We had a very difficult situation where are tenants were sub letting and not responding to any correspondence that was sent. Thanks to Dan the tenants have now vacated the property. Dan gathered all ...
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Comment on agent fees
Worth every penny
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Aug 16,2017
Aug 16,2017
0
people found
this helpful
this helpful
Excellent, efficient and helpful service. Quick to deal with any issues in a way that suits both landlords and tenants. As a landlord I would recommend Martin & Co as a letting agency....
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Comment on agent fees
Fees are in my opinion fair
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Oct 31,2014
Oct 31,2014
5
people found
this helpful
this helpful
THE WORST customer service I have ever received!
During our time renting with Martin and Co we dealt with Saul, who from the word go was utterly terrible at his job and treating customers.
To start, he rushed us into paying a deposit on the ...
read full review
read full review
What agent could do to change your mind?
- Stop lying - Take phone calls - Return missed calls and messages - Don't patronise people - Don't be two faced and try be best mates when something is in your favour - Go out of your way to help tenants and provide good customer serviceAttached Filesnbsp;
Comment on agent fees
The rent fee was Ok for the property but the agency fees were too high
Was this helpful?
Yes
Yes
Oct 18,2013
Oct 18,2013
1
people found
this helpful
this helpful
excellent service, found a tenant exceptionally quickly who has been as good as gold through out. Far better than my experience with other agents in the town...
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Aug 02,2013
Aug 02,2013
5
people found
this helpful
this helpful
We gave Martin and co 8 weeks notice of our intention not to renew. Our landlady then informed them of the instruction to re-advertise. However, we repeatedly asked them by email to keep us informed of the arrangements and likely dates the viewings would start so ...
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What agent could do to change your mind?
More considerate and communicative where appropriate. I.E where the tenants are being as helpful as possible, return the favour. Apologise when they have made a mistake.Attached Filesnbsp;
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Nov 28, 2013
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I hear the same comments from so many people. I don't know why anyone uses them!!! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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