Mutley Plain Plymouth, Plymouth, PL4
2.9/5, 18 reviews
50% recommended
50% sales valuation accuracy
67% sales fee satisfaction
33% lettings valuation accuracy
25% lettings fee satisfaction

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“On first viewing the property I knew this was the ......”

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Oct 31,2014
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By: 'Mona'
Oct 31,2014
2 people found
this helpful
On first viewing the property I knew this was the flat I was looking for, so right then my partner and I paid the referencing fees for him and myself and then the tenancy agreement fee. We were then told to pick a day to move, the date happened to be over a week ago. A day before we were due to move, we were all packed we were told that we would need two guarantors, one for each of us. So we provided these guarantors and then we were told we would be in the property within 5 days. I phoned Connells this morning to confirm that everything had gone well and that we would be able to move tomorrow and was told that they were unable to gain a reference for one of the guarantors as he is self employed, however owns his own home. I was told that his business manager would be able to confirm his details and prove he is who he says he is but this was not the case, the reference was refused. At 5:30 this evening I got a phone call saying that he will need to take in his tax returns. However I have only been given all of this information after they took my money, I have paid the fully amount for 4 references, and the tenancy agreement and am now being messed around, if this had been made apparent before I had paid I would have been able to sort this issue out. I have all of my current property boxed up or in storage, I have recently cancelled the storage due to being told I would be moving this week. I now need to find another storage unit or lose everything. This has been very expensive for me and I am now being told that it is going to take another week! I first put money down over 3 weeks ago now. I have tried to contact the agent that is ¢â‚¬Ëœsupposed' to be dealing with this but every time they are unavailable, however when I managed to gain their direct number they answered first time.
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Latest Reviews

View all Reviews 18
18th Dec 2024
reviewed by 'Amy'
“James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were ......”
17th Dec 2024
reviewed by 'Olivia Walker'
“Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can ......”
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
10th Sep 2024
reviewed by 'Sinead & Chris'
“Review for Ateja Narbutaite.My husband and I are first time buyers. We saw a lovely property with connells and ......”
17th Jul 2024
reviewed by 'Grace'
“Well done, Sam and your brilliant team for your great effort and sympathetic support throughout the sale process. Really appreciate ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
32 Mannamead Road
Mutley Plain,Plymouth
Devon
PL4 7AA
01752 664357

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 67% £92,000 £290,000
Lettings 33% 25% £450 £550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 0 2 3 2 3 1 2 2
Areas covered
Services offered
  • Sales
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Great agents....”

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Dec 18,2024
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Sam
By: 'Amy'
Dec 18,2024
0 people found
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James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were very helpful and optimistic, securing several offers and providing feedback promptly....
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“Amazing service. James was so helpful throu......”

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Dec 17,2024
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james
By: 'Olivia Walker'
Dec 17,2024
0 people found
this helpful
Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can be very daunting however James was clear and understanding, make every effort to help us buy our dream home. Brilliant negotiator and absolutely so helpful, ...
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“Our experience with Connells throughout our f......”

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Nov 14,2024
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Daniel
By: 'Jack L'
Nov 14,2024
0 people found
this helpful
Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out of our first accepted offer, Connells quickly found a new property exactly to our preferences. From the date of our offer being accepted on this ...
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“Fantastic service by Connells yesterday. The ......”

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Nov 02,2024
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james
By: 'James'
Nov 02,2024
0 people found
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Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to look at investment properties...
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“Review for Ateja Narbutaite.My husband and ......”

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Sep 10,2024
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By: 'Sinead & Chris'
Sep 10,2024
0 people found
this helpful
Review for Ateja Narbutaite. My husband and I are first time buyers. We saw a lovely property with connells and initially spoke to Ateja to start the viewing process. Throughout the process of viewing the property, going through the processes with the solicitors etc etc. ...
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“Well done, Sam and your brilliant team...”

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Jul 17,2024
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Sam
By: 'Grace'
Jul 17,2024
0 people found
this helpful
Well done, Sam and your brilliant team for your great effort and sympathetic support throughout the sale process. Really appreciate your swift responses and chased up the solicitors for me. Now it's completed with success. Thank you. Grace...
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“Purposefully difficult and deceitful....”

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Aug 04,2023
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By: 'RYAN'
Aug 04,2023
1 people found
this helpful
Purposefully difficult and deceitful. Contacted them initially to sell our property, and they came in £20,000 overvaluation compared to the 4 other estate agents that came around. We later found out they do this to secure clients and eventually tell you to lower the price. They continuously ...
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“Our experience selling our apartment in Mannamead through Connells - Mannamead - Ciaran Curley...”

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Feb 11,2023
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Ciaran
By: 'Lori'
Feb 11,2023
0 people found
this helpful
Our experience selling our apartment in Mannamead through Connells - Mannamead - Ciaran Curley As remote sellers based in Provence France , we selected Connells ' old school style' , by walking around local businesses on a visit to Plymouth , and simply asking for recommendations and information ...
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“*CONNELLS MUTLEY PLAIN*...”

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Jul 13,2021
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Ross
By: 'Chris'
Jul 13,2021
4 people found
this helpful
*CONNELLS MUTLEY PLAIN* An honest opinion based on facts to prevent you going through the stress of these inconsiderate idiot's. Since the sale I've heard lots of very similar situations so thought I'd spread the word. From day one, Ross came to the house to ...
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“The worst!...”

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Mar 17,2021
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By: 'Paul'
Mar 17,2021
3 people found
this helpful
Connell's where an absolute joke, from day one when made an offer on the house Ross (sales manager) said he would have an answer within the hour. 24 hours later we heard but only because we contacted them. This continued throughout the whole buying process. They ...
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“I would like to say a massive thank you to Lacee x...”

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Feb 02,2021
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Ross
By: 'Bexs'
Feb 02,2021
0 people found
this helpful
I would like to say a massive thank you to Lacee! She has been amazing, I've emailed and called her continuously and I never felt like I was an inconvenience or hassle, she made time for me, she was patient and explained everything to me ...
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“awful......”

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Dec 05,2019
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By: 'Mark'
Dec 05,2019
3 people found
this helpful
awful...bullies and pushy. dont take no for an answer. impossible to just get a simple viewing....avoid!! All about their targets, rather than customer service....
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“Absolutely rubbish...”

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May 13,2019
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By: 'Mr'
May 13,2019
5 people found
this helpful
Absolutely joke, do not let your property through this agency, no help what so ever and don't think they have a clue what their doing......oh and look out for the £102 you'll be charged for paper statements “absolute joke”, they don't keep you up to ...
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Comment on agent fees
Bad bad bad, how they can charge for being so rubbish ,any problems occur and they do nothing but let you know there’s a problem.......WELL SORT IT THEN YOU CLOWNS LIKE YOU ARE PAID FOR
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“Absolute liars! Wouldn't sell through Connells again if it was ......”

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Jan 10,2018
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By: 'Sara'
Jan 10,2018
5 people found
this helpful
Absolute liars! Wouldn't sell through Connells again if it was free! They rang us for update once throughout the process and lost us £4,500 because of their lies! Would strongly advise against using them. Even the manager was full of crap when he was asked about ...
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Comment on agent fees
Rip off
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“Jessica has recently become our property co-ordinator and I feel ......”

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Jul 25,2016
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Jessica
By: 'Treasurer'
Jul 25,2016
1 people found
this helpful
Jessica has recently become our property co-ordinator and I feel she is the best one we have dealt with. She is based at the Letting Support Centre in Cardiff. We have had a few problems and she has dealt with them quickly and efficiently, especially ...
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“On first viewing the property I knew this was the ......”

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Oct 31,2014
Minithumbdown
By: 'Mona'
Oct 31,2014
2 people found
this helpful
On first viewing the property I knew this was the flat I was looking for, so right then my partner and I paid the referencing fees for him and myself and then the tenancy agreement fee. We were then told to pick a day to ...
read full review
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“Morgage mis-advice!!! As a by to let landlord I used ......”

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Jun 20,2013
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By: 'Mike'
Jun 20,2013
4 people found
this helpful
Morgage mis-advice!!! As a by to let landlord I used them to advise me on mortgages but it was so inefficient it delayed the sale for a considerable time and left me well out of pocket due to extra solicitors and building society costs. Regrettably ...
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“I am disgusted at the treatment I received, I was ......”

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Nov 05,2012
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By: 'Charlier'
Nov 05,2012
4 people found
this helpful
I am disgusted at the treatment I received, I was renting a High end property and was continuely ignored and misadvised . The Maintance company thought it acceptable that the burgualr alarm was going off for 62 hours, and would not send anyone to disconnect it( the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Connells, Plymouth PL4 7AA



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