100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jul 21,2011
Jul 21,2011
5
people found
this helpful
this helpful
I felt I had to vent my frustration regarding this shambles of an organisation and to save others having to go through what I had to. I found Eric Clarke to be truly incompetent for a number of reasons:
¢â‚¬Â¢ They failed to reply to my submission of offer email (which I did upon their request and after phoning them) - this defies common courtesy - and they didn't follow-up via a phone call either
¢â‚¬Â¢ The following point's a subjective one but I felt the staff were not jolly or cheerful at all, neither on the phone nor when conducting a viewing at the property; they had an air of couldn't-care-less / uninterested attitude about them, especially when compared to other estate agents
¢â‚¬Â¢ They failed to let me know, despite my going through the hassle of getting the money (to purchase the property) together (by borrowing from family and friends), that the previous offer (someone else had just submitted their offer) was close to completion - in fact the lady at their office told me quite the opposite: that the bank would keep the house on the market for a number of weeks as the property was repossessed and, therefore, to go ahead and submit the offer
¢â‚¬Â¢ I decided to have a final viewing of the property, for which I'd already submitted my offer two days prior to that, and was obviously curious about the status of my offer as I had not heard from them at all about it so I asked the representative and he said in a rather matter-of-factly way that you're the one who submit the offer that was only x amount more than the previous offer so the bank won't take it into consideration. Then, why, for heaven's sake, did they not let me know about that when I phoned them regarding submitting my offer and the amount I was offering?!
¢â‚¬Â¢ They failed to let me know that the house had been burgled (and had copper stolen) - did it happen before I submitted my offer? I only came to know because when I went for a final viewing (after I had submitted my offer) and was only told upon asking the representative as to why the doors and windows had been boarded up (and the double-glazed windows had been replaced with a metal sheet that had holes in so the rain could find its way into the house and cause other problems) that thieves had broken in
¢â‚¬Â¢ Finally, their website is pretty sub-standard and relies on RightMove to provide details of properties they're selling
I'd say to any prospective buyers: be on your guard when dealing with these guys!
¢â‚¬Â¢ They failed to reply to my submission of offer email (which I did upon their request and after phoning them) - this defies common courtesy - and they didn't follow-up via a phone call either
¢â‚¬Â¢ The following point's a subjective one but I felt the staff were not jolly or cheerful at all, neither on the phone nor when conducting a viewing at the property; they had an air of couldn't-care-less / uninterested attitude about them, especially when compared to other estate agents
¢â‚¬Â¢ They failed to let me know, despite my going through the hassle of getting the money (to purchase the property) together (by borrowing from family and friends), that the previous offer (someone else had just submitted their offer) was close to completion - in fact the lady at their office told me quite the opposite: that the bank would keep the house on the market for a number of weeks as the property was repossessed and, therefore, to go ahead and submit the offer
¢â‚¬Â¢ I decided to have a final viewing of the property, for which I'd already submitted my offer two days prior to that, and was obviously curious about the status of my offer as I had not heard from them at all about it so I asked the representative and he said in a rather matter-of-factly way that you're the one who submit the offer that was only x amount more than the previous offer so the bank won't take it into consideration. Then, why, for heaven's sake, did they not let me know about that when I phoned them regarding submitting my offer and the amount I was offering?!
¢â‚¬Â¢ They failed to let me know that the house had been burgled (and had copper stolen) - did it happen before I submitted my offer? I only came to know because when I went for a final viewing (after I had submitted my offer) and was only told upon asking the representative as to why the doors and windows had been boarded up (and the double-glazed windows had been replaced with a metal sheet that had holes in so the rain could find its way into the house and cause other problems) that thieves had broken in
¢â‚¬Â¢ Finally, their website is pretty sub-standard and relies on RightMove to provide details of properties they're selling
I'd say to any prospective buyers: be on your guard when dealing with these guys!
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Latest Reviews
9th Mar 2020
reviewed by 'Emily'
24th Mar 2019
reviewed by 'Zeela'
15th Mar 2019
reviewed by 'Norman'
7th Mar 2019
reviewed by 'Philip'
14th Feb 2019
reviewed by 'Mark'
25th Jul 2014
reviewed by 'ann'
Opening Hours
Address
Eric Clarke
25-27 Brackley Street
Farnworth,Bolton
Greater Manchester
BL4 9DS
01204 571283
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £60,000 | £250,000 |
| Lettings | 100% | 50% | £450 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 3 | 0 | 1 | 0 | 0 | 1 |
Areas covered
- BL4
- BL2
- BL3
- BL1
- M26
- M27
- M28
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Mar 09,2020
Mar 09,2020
0
people found
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Eric Clarke are simply the best estate agent around. Would highly reccomend using them! Thank you very much for all your help!...
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Mar 24,2019
Mar 24,2019
0
people found
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Karen and her team have been fantastic throughout the sale of our property. Informed me of everything, every step of the way and put up with my mithering at times too. I would highly recommend eric clarke....
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Mar 15,2019
Mar 15,2019
0
people found
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We recently used Eric Clarke to sell a flat. First class service!!! Sold within a week. Communication and customer service from Karen is highly commendable. Would recommend to anyone looking for an estate agent in the Farnworth/Bolton area. rnMany thanks Karen ,.........Norman...
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Comment on agent fees
Good
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Mar 07,2019
Mar 07,2019
0
people found
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Eric Clarke go above and beyond what a regular estate agent would do. Having used them as a landlord for a number of years, their service and professionalism is way above the competition....
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Comment on agent fees
Very reasonable. Value for money.
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Feb 14,2019
Feb 14,2019
0
people found
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Very kind and helpful staff. Karen helped us from beginning to end going above and beyond what a normal estate agent would do. Can't recommend them enough....
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Comment on agent fees
Excellent
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Jul 25,2014
Jul 25,2014
0
people found
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Un helpful, if you have a problem with your land lord they say its nothing to do with them. Also you will have problems getting your deposit back....
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Jun 24, 2016
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(1)
we were employed by the landlords of this property to find a tenant only. It was managed solely by the landlord. If we were on full management we would always negotiate between both parties. As we were not managing agents we did not hold the bond, this was held by the landlords so we could have no influence on when this would be returned. ...
Jul 21,2011
Jul 21,2011
5
people found
this helpful
this helpful
I felt I had to vent my frustration regarding this shambles of an organisation and to save others having to go through what I had to. I found Eric Clarke to be truly incompetent for a number of reasons:
¢â‚¬Â¢ They failed to reply to my ...
read full review
read full review
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Vendor Fees
1%Landlord Fees
10%Tenant Fees
No fees set. Last updated at 13/03/2024, 10:16 AM by Danny HughesComplaints Procedure
No procedure set.
Last updated at 9:16 AM 13/03/2024 by Danny Hughes
