0% sales valuation accuracy
100% sales fee satisfaction
Oct 27,2014
Oct 27,2014
6
people found
this helpful
this helpful
If you are thinking of buying a house don't use these cowboys. First of all i would like to point out that I did buy the property I wanted so the review is not based on anything other than the customer service(or lack of received by this Branch).
Firstly it's worth mentioning that bridgefords part of the countrywide group are the most expensive agents out there and they don't deny this. They will sell your house like any estate agents, that's what you employ them to do after all but they are ruthless and have no integrity at this branch and here is why.
So if you are thinking of buying a house through bridgefords beware. An accepted offer doesn't mean anything. They will still advertise your house despite insisting they haven't, and although it didn't happen to me I'm sure if somebody really wanted to they could still bid on house and that has had an offer accepted on it. I know it is there job to sell houses but it's the manor they do this in. You receive constant phone calls from them, and then the same phone call from another member of staff an hour later. It's almost as if they don't communicate to each other in Branch. They call and sometimes they don't know what they are calling about because they haven't checked their notes before picking up the phone. Their attitude is terrible, when they call you to find out where you are at with the buying process and I my case it was with the sellers solicitors they said if there are problems then you need to let them know as they will just sell it someone else. They sell houses all the time so surely they must understand the process and know that when the buyer's solicitor is waiting for information from the sellers it is just that.
I honestly will never use this Branch again i know my work colleague has experienced similar problems with this branch and therefore i would recommend you avoid at all costs and go with a firm that's a little more customer service skills and integrity about them.
Firstly it's worth mentioning that bridgefords part of the countrywide group are the most expensive agents out there and they don't deny this. They will sell your house like any estate agents, that's what you employ them to do after all but they are ruthless and have no integrity at this branch and here is why.
So if you are thinking of buying a house through bridgefords beware. An accepted offer doesn't mean anything. They will still advertise your house despite insisting they haven't, and although it didn't happen to me I'm sure if somebody really wanted to they could still bid on house and that has had an offer accepted on it. I know it is there job to sell houses but it's the manor they do this in. You receive constant phone calls from them, and then the same phone call from another member of staff an hour later. It's almost as if they don't communicate to each other in Branch. They call and sometimes they don't know what they are calling about because they haven't checked their notes before picking up the phone. Their attitude is terrible, when they call you to find out where you are at with the buying process and I my case it was with the sellers solicitors they said if there are problems then you need to let them know as they will just sell it someone else. They sell houses all the time so surely they must understand the process and know that when the buyer's solicitor is waiting for information from the sellers it is just that.
I honestly will never use this Branch again i know my work colleague has experienced similar problems with this branch and therefore i would recommend you avoid at all costs and go with a firm that's a little more customer service skills and integrity about them.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th May 2021
reviewed by 'Deborah'
2nd Jan 2018
reviewed by 'Disgruntled'
20th Mar 2017
reviewed by 'PSagar'
27th Oct 2014
reviewed by 'Reynolds'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £1,500,000 | £1,500,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 05,2021
May 05,2021
1
people found
this helpful
this helpful
Regan is very polite and friendly, a credit to the company she was very knowledgeable and answered every question i had nothing was to much trouble....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 02,2018
Jan 02,2018
2
people found
this helpful
this helpful
I wish I could put a negative star.
Used them for renting a property out and found them to be incompetent and very slow in replies (weeks). Do not take responsibility for their actions/mistakes, are full of excuses and quick to try and blame ...
read full review
read full review
Comment on agent fees
Reasonable fees - if they actually did the work.
Was this helpful?
Yes
Yes
Mar 20,2017
Mar 20,2017
5
people found
this helpful
this helpful
They are the worst. They cannot do their job. Very ignorant. They have cancelled a viewing over 3 times for different properties on the day of viewing. And when I told them this is not the first time.. they had the adaucity to say atleast you ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2014
Oct 27,2014
6
people found
this helpful
this helpful
If you are thinking of buying a house don't use these cowboys. First of all i would like to point out that I did buy the property I wanted so the review is not based on anything other than the customer service(or lack of ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
