You can use this form to reply to the above review or a displayed comment on the above review.
Jones Robinson Estate Agents
118 Bartholomew Street
Newbury
Berkshire
RG14 5DT
01635 35010
Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 97% | 96% | £25,200 | £1,350,000 |
Lettings | 87% | 90% | £525 | £2,500 |
From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
---|---|---|---|---|---|---|---|---|---|
72 | 2 | 123 | 15 | 354 | 1 | 97 | 3 | 17 | 5 |
No Properties
Thank you for your review on allagents.co.uk
I have looked into your complaint.
As you know the landlord is in the process of an insurance claim through the NHBC to have the top floor patio doors repaired or replaced, these are secure and work will be completed as quickly as possible. I fully understand your frustration with the length of time this is taking to resolve and we have made this clear to the insurers and company who originally advised and were instructed to complete a repair. As you know this company later back tracked and advised they could not complete the repairs.
I feel that your comments about terrible service are a little unjust, Danica has been in very regular contact with yourself and your wife and even popped into the property every day to check that everything was safe and sound while you were on holiday.
Regarding the hot water issue, British Gas attended on Thursday 4th September, and advised the heat exchanger needed replacing and this was replaced on Monday 8th September.
If you would like to discuss please give us a call on 01635 523707 otherwise we will continue to keep you updated regularly.