“This companies attitude to problems is to ignore them,, ignore ......”
1 Star Review
Oct 20,2014
By:
'his'
Oct 20,2014
Branch: Nottingham, 363 Derby Road
Services: Lettings (as a Tenant)
Rent PCM: £400
Would you recommend?: No
Postcode: NG
Branch: Nottingham, 363 Derby Road
Lettings (as a Tenant)
Rent PCM: £400
Postcode: NG
3
people found
this helpful
This companies attitude to problems is to ignore them,, ignore you or refuse to take your calls and never return a call.
Use a different phone and/or name or say you are enquiring about renting a property and miraculously you get through to someone, though once you voice the purpose for your calll they react in the same immature mature as previously, one of evasion and avoidance.
The company directive seems to be to hidie and wait for problems to disappear (probably because you're tenancy has expired.) Their complaints procedure is so long winded it's patently designed to take the entire time of a usual student Tenancy.
Goodness knows how long this appalling company will remain in business but while they are stay well clear; we had special conditions ignored, the council ignored, unipol ignored, found previous Tenants were ignored. Purple frog caused distress and study interruption, all in all a nightmare.
Do not believe a word this company, it's owners or any of it's employees say.
Patrick Garratt and Greg White, the owners of Purple Frog seem interested in making themselves profit but are most definitely not interested in providing quality properties and service, to their sahme
they claim to have stated the company to provide they exact reverse of what they actually do.
The best advice we can give to any considering using them is to remember Purple Frog work for themselves, for profit and landlords and not for Tenants as a result they provide poor standard properties, service and once you sign contract they want nothing else to do with you except for your money each month.
DO NOT use Purple Frog.
What agent could do to change your mind?
Stick to contract
Take calls
Return calls
Reply to emails
Do not lie or manipulate the truth to suit your own ends.
Provide reasonable assistance to problems, take problems seriously, address problems directly and with maturity.
Understand the terms of your own agreement .
Provide property of reasonable standard by inspecting properties prior to acting on behalf of a landlords, ie improve stand of properties on books and thereby improve your own reputation.
Have a complaints procedure that is fast and efficient, not one that takes an entire academic year!
Once owners purple frog or it's employee's word is given not to back track but turn up on time and get works done as arranged on time.
Rethink and start again! s
So many students are complaining about your company it has the worst reputation on campus, unless you alter your attitude you may cease to have a viable company, students attitudes and expectations have altered so keep up with present attitudes.
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