92% lettings valuation accuracy
78% lettings fee satisfaction
Oct 19,2014
Oct 19,2014
5
people found
this helpful
this helpful
I have had a terrible experience with this estate agent. Imran let and managed my property. Here are some of the problems I've had to deal with:
1- One of the 2 tenants had left and Imran only told me about it 2 months later. The 2nd tenant had sub let 2 bedrooms in the house for months!
2- The tenants had installed locks on bedroom doors, extra decking in the garden and made other changes without permission. I received no compensation for any of these damages, Imran advised it wasn't a big deal!
3- After the tenant left , I had to take care of all the problems regarding the unpaid bills etc myself by calling,emailing the power company... over and over again even though Imran had said he would handle it.
4- My emails to Imran are constantly ignored and I receive no replies for most of them. This is not only unprofessional but rude as well.
5- It's been more than 2 months since the tenant left and I still haven't got back the money I paid to have the locks changed... I have repeatedly asked Imran to follow up with the tenant to see why he hasn't responded to this deduction from the deposit but nothing has happened so far.
The past 3 months have been a nightmare for me, having to deal with all the above and more. I will be complaining to the Ombudsman but I just wanted to warn others to be careful. I think it's worth paying more for a reputable agency to let and manage your property, you will save money in the end and can avoid the mental distress.
I wrote this review in the hope of saving others from going through the same terrible experience.
Good luck
1- One of the 2 tenants had left and Imran only told me about it 2 months later. The 2nd tenant had sub let 2 bedrooms in the house for months!
2- The tenants had installed locks on bedroom doors, extra decking in the garden and made other changes without permission. I received no compensation for any of these damages, Imran advised it wasn't a big deal!
3- After the tenant left , I had to take care of all the problems regarding the unpaid bills etc myself by calling,emailing the power company... over and over again even though Imran had said he would handle it.
4- My emails to Imran are constantly ignored and I receive no replies for most of them. This is not only unprofessional but rude as well.
5- It's been more than 2 months since the tenant left and I still haven't got back the money I paid to have the locks changed... I have repeatedly asked Imran to follow up with the tenant to see why he hasn't responded to this deduction from the deposit but nothing has happened so far.
The past 3 months have been a nightmare for me, having to deal with all the above and more. I will be complaining to the Ombudsman but I just wanted to warn others to be careful. I think it's worth paying more for a reputable agency to let and manage your property, you will save money in the end and can avoid the mental distress.
I wrote this review in the hope of saving others from going through the same terrible experience.
Good luck
What agent could do to change your mind?
I don't think they care, I gave them many chances to sort out the problems but nothing was done.Attached Filesnbsp;
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Latest Reviews
8th Jul 2022
reviewed by 'Faith'
13th Feb 2018
reviewed by 'Kamil'
9th Nov 2017
reviewed by 'Pauline'
15th Oct 2016
reviewed by 'Daudi'
12th Oct 2015
reviewed by 'Chika'
Opening Hours
Address
Everest Independent Estate Agent
666 Green Lane
Goodmayes,Ilford
Essex
IG3 9RX
02085981234
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 92% | 78% | £700 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 2 | 4 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- IG1
- Ilford
- IG3
- Goodmayes
- IG11
- Barking
- RM8
- Dagenham
- RM9
- RM10
- RM6
- Chadwell Heath
- RM1
- Romford
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 08,2022
Jul 08,2022
0
people found
this helpful
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Worst renting agency have used. Never go check the property provided the tennants are paying. Handing over the house back. Very difficult and had to end up to court. The tennants were throwing used pamper through the window and this was affecting the neighbours with ...
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Feb 13,2018
Feb 13,2018
2
people found
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this helpful
Such a Bad services, confused between the landlord and the client. Put us on Hold for nearly 4 week to and then couldn't final the deal. Total waste of time. Put us in a trouble. Never recommend to anybody. ð¡...
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Nov 09,2017
Nov 09,2017
0
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Ihave a brilliant service year after year for the last 5 years.Professional and very efficient.I appreciate all your efforts. Thankyou....
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Comment on agent fees
good
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Nov 04,2017
Nov 04,2017
3
people found
this helpful
this helpful
Everything negative there is to say about agents became true by myself dealing with this unprofessional setup.He* did what he felt whenever he got the opportunity. I've never met such an unscrupulous agent. He cheated me out of rent for months until I found ...
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Oct 15,2016
Oct 15,2016
1
people found
this helpful
this helpful
Imran is an excellent business man who knows what customer need. The company is so professional when it comes to managing property from the landlords....
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Comment on agent fees
The fees charged are reasonable and a reflection of the market rates.
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Oct 19,2014
Oct 19,2014
5
people found
this helpful
this helpful
I have had a terrible experience with this estate agent. Imran let and managed my property. Here are some of the problems I've had to deal with:
1- One of the 2 tenants had left and Imran only told me about it 2 months later. The 2nd ...
read full review
read full review
What agent could do to change your mind?
I don't think they care, I gave them many chances to sort out the problems but nothing was done.Attached Filesnbsp;
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Oct 20, 2014
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(1)
Dear Mr. Farzad,
I would like to apologise for the stress you have been through, however its the tenants that have unfortunetly caused all this stress.
All the issues you listed please see below the response to it:
1- One of the 2 tenants had left and Imran only told me about it 2 months later. The 2nd tenant had sub let 2 bedrooms in the house for months!
ANSWER: WE WE'RE NOT ABLE TO INFORM YOU AS WE OURSELF WERE NOT AWARE OF IT AS SOON AS WE FOUND OUT WE INFORMED YOU.
2- Th ...
Oct 01,2014
Oct 01,2014
0
people found
this helpful
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Was introduced to Imran by another Landlord. He is thorough in his due diligence. I would recommend him any time. He is quite experienced, honest and reliable. Exactly what you need in a Landlord....
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Sep 16,2014
Sep 16,2014
3
people found
this helpful
this helpful
Everest is simply the best agent in the world. They are quick in finding tenants and are always honest and cautious and professional....
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Sep 16, 2014
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(1)
Thanks Mr. Chika we are here to help you. feel free to contact us. ...
“Excellent service, advertised property, arranged viewings, negotiated good rent, and ......”
Sep 07,2014
Sep 07,2014
3
people found
this helpful
this helpful
Excellent service, advertised property, arranged viewings, negotiated good rent, and carried out checks on potential tenants, drew up contracts.
excellent overall....
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Comment on agent fees
Very reasonable
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Aug 31,2014
Aug 31,2014
4
people found
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this helpful
I am very happy with the level of service that I have received. Very responsive and always available to help....
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Aug 31,2014
Aug 31,2014
3
people found
this helpful
this helpful
Good service and friendly staff. Got all the information i needed and pointed me to right deal. would recommend always....
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Aug 31,2014
Aug 31,2014
4
people found
this helpful
this helpful
Good all round person and a landlord as well. Happy to deal with any concerns and readily available. Never too busy to help on other matters as well if he is in position to...
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Aug 31,2014
Aug 31,2014
4
people found
this helpful
this helpful
Very helpfull, quick to respond on any problem (in house). Been with them for over 2 years and no problem what so ever. TOP ESTATE AGENT...
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Jul 15,2014
Jul 15,2014
5
people found
this helpful
this helpful
Me and my brother are landlords and Imran has been looking after my house for over 3 years.
Imran is professional and very good.
Recently, we had trouble with tenants. Imran negotiated and helped throughout and resolved the matter including taking care of the paperwork re. ...
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Sep 30,2013
Sep 30,2013
9
people found
this helpful
this helpful
The Staff at this Branch were very helpful and helped me with all the aspects of lettings and property management. I will recommend them to anyone especially the owner Imran Alam he is so helpful....
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Jan 10,2014
Jan 10,2014
5
people found
this helpful
this helpful
I just took a property from this agency in dagenham and the staff was very helpful.
I have been searching for a month and all the local agent didn't bothered helping me out as i was black tenant and there excuse was landlord has not ...
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Oct 12,2015
Oct 12,2015
0
people found
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Everest Independent Estate Agents, in my opinion are the best in the business. I started using Everest to let my properties in 2008 and I have not looked elsewhere since then. Everest will let your property quicker than any other agent could. The company has highly ...
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Comment on agent fees
The agent's fee is great value for money. For the level of service they provide, their fee represent great value for money.
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Jul 14,2015
Jul 14,2015
0
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I have been using Everest Independent Estate Agent to manage properties since year 2010. I very pleased with the their services. They respond to usual landlords needs promptly including getting properties fixed when there are damages, evicting difficult tenants, getting new new tenants during vacancy periods, ...
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Comment on agent fees
The agent fee is reasonable. However the letting agent is flexible and I can negotiate it down if I have any concerns.
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Jun 18,2014
Jun 18,2014
5
people found
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i was very happy the way this agent let out my property and also refferenced all the applicants before contacting me to tell me who they think will be suitable for my property. Also they asked me to come into their office and meet client ...
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Aug 31,2014
Aug 31,2014
5
people found
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I have been very pleased with the service provided by Imran at Everest. Imran has always gone out of his way to help and advise and often goes beyond his call of duty. The tenants provided by Everest was very good and the service and ...
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Imran
(13)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure
Everest & Co Limited aims to provide the highest standards of service to our Landlords, but to ensure that your interests are safeguarded, we offer the following:-
a) If you believe you have a grievance, please write in the first instance to Miss R. James at the address below:- Everest Independent Estate Agents, 666 Green Lane, Goodmayes, Ilford, Essex, IG3 9RX
b) The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with “In-house” procedures. A formal written outcome of compliant will be sent to you within 14 days. If we require longer than the timescale we will advise you in writing and confirm our revised response date.
c) If you remain dissatisfied with the result of the internal investigation, please contact Mr. I. Alam at the same address, who will review the complaint.
d) Following the conclusion of our in-house review, we will write to you our final written Statement.
e) If you are dissatisfied with the conclusion of the in-house review complaint, you can refer the matter to The Property Ombudsman (TPO) Redress Scheme:- The Property Ombudsman (TPO) Redress scheme
Everest & Co Limited is registered with the Property Ombudsman (TPO), a government-approved redress scheme which is the largest of its kind with 65% of UK letting agents following TPO’s unique Code of Practice. Our membership with TPO means we fully comply with the legislation, which means in the event of a dispute arising, if you are unsatisfied with the result of our own investigation, you can have your complaint independently reviewed by the Property Ombudsman, which provides a free, fair and impartial service.
The Property Ombudsman
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
W:www.tpos.co.uk
Last updated at 2:40 PM 17/10/2016 by Imran Alam
Everest & Co Limited aims to provide the highest standards of service to our Landlords, but to ensure that your interests are safeguarded, we offer the following:-
a) If you believe you have a grievance, please write in the first instance to Miss R. James at the address below:- Everest Independent Estate Agents, 666 Green Lane, Goodmayes, Ilford, Essex, IG3 9RX
b) The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with “In-house” procedures. A formal written outcome of compliant will be sent to you within 14 days. If we require longer than the timescale we will advise you in writing and confirm our revised response date.
c) If you remain dissatisfied with the result of the internal investigation, please contact Mr. I. Alam at the same address, who will review the complaint.
d) Following the conclusion of our in-house review, we will write to you our final written Statement.
e) If you are dissatisfied with the conclusion of the in-house review complaint, you can refer the matter to The Property Ombudsman (TPO) Redress Scheme:- The Property Ombudsman (TPO) Redress scheme
Everest & Co Limited is registered with the Property Ombudsman (TPO), a government-approved redress scheme which is the largest of its kind with 65% of UK letting agents following TPO’s unique Code of Practice. Our membership with TPO means we fully comply with the legislation, which means in the event of a dispute arising, if you are unsatisfied with the result of our own investigation, you can have your complaint independently reviewed by the Property Ombudsman, which provides a free, fair and impartial service.
The Property Ombudsman
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
W:www.tpos.co.uk
I would like to apologise for the stress you have been through, however its the tenants that have unfortunetly caused all this stress.
All the issues you listed please see below the response to it:
1- One of the 2 tenants had left and Imran only told me about it 2 months later. The 2nd tenant had sub let 2 bedrooms in the house for months!
ANSWER: WE WE'RE NOT ABLE TO INFORM YOU AS WE OURSELF WERE NOT AWARE OF IT AS SOON AS WE FOUND OUT WE INFORMED YOU.
2- The tenants had installed locks on bedroom doors, extra decking in the garden and made other changes without permission. I received no compensation for any of these damages, Imran advised it wasn't a big deal!
ANSWER: UNFORTUNATELY WE WERE NEITHER AWARE THAT THEY INSTALLED NEW LOCKS AND MADE DECKING IN GARDEN, THESE ARE NOT DAMAGES. HOWEVER WE HAVE RAISED THE DISPUTE FOR THIS AND ITS UP TO DPS TO DECIDE.
3- After the tenant left , I had to take care of all the problems regarding the unpaid bills etc myself by calling,emailing the power company... over and over again even though Imran had said he would handle it.
ANSWER: WE HAVE INFORMED THE TENANTS, BUT WE CANNOT FORCE SOMEONE TO PAY THE BILLS, ITS THE PROVIDERS DUTY TO CHASE THEM FOR THE UNPAID BILLS AND TAKE LEGAL ACTION IF NECESSARY.
4- My emails to Imran are constantly ignored and I receive no replies for most of them. This is not only unprofessional but rude as well.
ANSWER: YOUR EMAIL HAD BEEN RESPONDED ON THE FIRST INSTANCE HOWEVER YOU EMAILS WERE REPEATED WITH SAME QUERIES WHICH WE ALREADY REPLIED YOU WITH.
5- It's been more than 2 months since the tenant left and I still haven't got back the money I paid to have the locks changed... I have repeatedly asked Imran to follow up with the tenant to see why he hasn't responded to this deduction from the deposit but nothing has happened so far.
ANSWER: THE MONEY IS HELD BY THE DPS AND THE TENANTS ARE NOT HAPPY THAT YOU ARE CHARGING THEM FOR THE LOCK CHANGE WHICH THE TENANT WHO IS A BUILDER COULD CHANGE IT HIMSELF . THE DISPUTE AS PER YOUR REQUEST HAS BEEN RAISED IN DPS AND THERE IS NOTHING THAT CAN BE DONE TO ACCELERATE THIS PROCESS.
We understand that you have been stressed but the money is held by DPS and until both the parties are satisfied the matter will not be solved this will unfortunately go to tribunal and will be a long process. The only thing to do is either to come to a mutual agreement between yourself and the tenant or wait patiently .