Hancock & Partners
Chichester, PO19
3.3/5, 28 reviews
56% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
82% lettings fee satisfaction

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“I have been a tenant of Hancock's twice, the first ......”

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Oct 17,2014
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By: 'Not'
Oct 17,2014
4 people found
this helpful
I have been a tenant of Hancock's twice, the first as a student and second as a couple. The first time I was treated like a second class citizen who's point or complaints were ignored, while living in a property not raven fit for a battery hen. I lost count how many times I woke up in bed to find a letting agent standing above my bed showing new tenants around. Despite many complaints on not informing us of their intent to show the property and an ovation where over a hundred pounds went missing during one of these visits, they just looked down their noses at us.

Although having previous knowledge of Hancock a property that I wanted came available a year ago and I went for it, with the knowledge of what they would be like. However I thought it would be different as being a professional with my partner, but I was sadly wrong. On applying for the property I again felt like they were looking down their nose despite looking at a potential rental of £1500, however I pushed on with it and booked a viewing. On viewing the property we were coming to the end when the current tenants returned, surprised to see us, not surprisingly the tenants had no idea we were coming around........... an awkward moment. A few weeks later we asked for a second viewing to size things up for the move so we gave 4 days notice, as we waited out side the agent approached my first question to them was have you informed the tenants that we are coming around, to which he said yes!!! On entering the property we started to measure the lounge and continued upstairs to where I heard a noise, the current tenant came bursting out of the bathroom shouting and screaming that they were not informed and he is currently bathing his kid!! Again a sterling job by Hancock's

I only wish it ended there but to keep it short.......

2 months to wait for the shower to be fixed
Continuing wait for guttering to be fixed so stairs are no longer a water feature
Turning up despite rearranging new appointments
Lighting system to be fixed - still waiting
Wishing to extend contract............. no information
Being told my rent will go up for having an additional family member stay while mother is away.....

But on a positive if you do not need anything from them or have any issues they are fantastic
What agent could do to change your mind?
Be proactive, pass on information within their own office
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By: Hancocks Office
Oct 17, 2014
We always value client feedback, however we do not have any record of the issues listed within this review. We are very concerned at the nature of these comments and would very much like the author to get in contact with us as soon as possible.

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Latest Reviews

View all Reviews 28
3rd Nov 2023
reviewed by 'Jack Wileman'
“Hancock and Partners have been brilliant throughout the whole process. Joel and Laura in specific have been wonderful always keeping ......”
3rd Nov 2023
reviewed by 'chloe'
“Joel & Laura were amazing! Kept us up to date all the way through and we're very professional! Would definitely recommend ......”
2nd Nov 2023
reviewed by 'Katie Stroud'
“From the very first viewing of our property to the completion of the sale Joel and Laura have been absolutely ......”
31st Aug 2023
reviewed by 'Bron Campbell'
“Laura & Joel was amazing. We had some delays and difficulties with our buyer and seller but they helped us sort ......”
20th Aug 2023
reviewed by 'Chloe Trump'
“Helpful and quick to respond with any questions I had on the process, the team were available for repeat viewings ......”
26th Jul 2023
reviewed by 'Lisa B'
“Sold my property through Hancocks. Joel valued my home and gave me a realistic price which is what I wanted ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Hancock & Partners
5 Northgate
Chichester
West Sussex
PO19 1BA
01243 531155

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £148,000 £350,000
Lettings 100% 82% £350 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 7 11 2 0 5 1 1 0
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  • Conveyancing
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“Professionally and personally incredible...”

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Nov 03,2023
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Laura
By: 'Jack Wileman'
Nov 03,2023
0 people found
this helpful
Hancock and Partners have been brilliant throughout the whole process. Joel and Laura in specific have been wonderful always keeping us updated on the sale of the house and always there to answer any questions we had. Both have been not only brilliant professionally but ...
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“Joel & Laura were amazing! Kept us up to date......”

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Nov 03,2023
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Joel
By: 'chloe'
Nov 03,2023
0 people found
this helpful
Joel & Laura were amazing! Kept us up to date all the way through and we're very professional! Would definitely recommend Hancock estate agents....
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“Above and beyond...”

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Nov 02,2023
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Joel
By: 'Katie Stroud'
Nov 02,2023
0 people found
this helpful
From the very first viewing of our property to the completion of the sale Joel and Laura have been absolutely amazing. Always so helpful and attentive. They have gone above and beyond to help us out. I can't thank them enough for all of their ...
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“Laura & Joel was amazing. We had some delays ......”

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Aug 31,2023
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Laura
By: 'Bron Campbell'
Aug 31,2023
0 people found
this helpful
Laura & Joel was amazing. We had some delays and difficulties with our buyer and seller but they helped us sort them and get everything through as quickly as possible and was understanding when I got stressed....
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“Helpful and quick to respond with any questio......”

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Aug 20,2023
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Joel
By: 'Chloe Trump'
Aug 20,2023
0 people found
this helpful
Helpful and quick to respond with any questions I had on the process, the team were available for repeat viewings prior to exchange. They helped to make my first property purchase go smoothly. Thanks to the team, specifically Laura, Joel, and Sam, for all of ...
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“Sold my property through Hancocks. Joel value......”

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Jul 26,2023
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Joel
By: 'Lisa B'
Jul 26,2023
0 people found
this helpful
Sold my property through Hancocks. Joel valued my home and gave me a realistic price which is what I wanted as I needed to sell. He was very open with me about viewing levels and after 3 weeks he had found a buyer. Happy with the ...
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“Best Agent I've used in a while, Joel was my ......”

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Jul 20,2023
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Joel
By: 'S Harper'
Jul 20,2023
0 people found
this helpful
Best Agent I've used in a while, Joel was my point of contact throughout and he made everything so easy for me. The valuation was a true reflection of what I achieved. Weekly updates put my mind at ease and was always very quick with ...
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“Top marks for Hancock & Partners, especially ......”

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Mar 17,2021
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Simone
By: 'Siobain'
Mar 17,2021
0 people found
this helpful
Top marks for Hancock & Partners, especially for Simone, who handled our letting in a professional and expedient manner. Thank you....
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“These two members of Hancocks staff have been exceptional in ......”

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Nov 28,2015
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Jonny
By: 'Sunny'
Nov 28,2015
1 people found
this helpful
These two members of Hancocks staff have been exceptional in their willingness, generosity of time given, courteousness and communication. I recently purchased a property and nothing was too much trouble. They have kept me fully informed and that has been so helpful. I can't recommend ...
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“DO NOT RENT WITH THESE PEOPLE. THEY ARE MONEY GRABBING ......”

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Sep 04,2015
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By: 'no'
Sep 04,2015
2 people found
this helpful
DO NOT RENT WITH THESE PEOPLE. THEY ARE MONEY GRABBING IDIOTS WHO DO NOT CARE ABOUT THEIR TENANTS. My house was and still is a health hazard, with black mold everywhere and a broken boiler/heating. We could see breath from around October to Feb ...
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What agent could do to change your mind?
expensive for the pile of poo it was
Attached Filesnbsp;
Comment on agent fees
expensive for the pile of poo it was
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: hancockemployee
Sep 08, 2015
View all comments (1)
We are very disappointed to read that you have not been happy with the service from our office. We have discussed your complaint as a team and cannot find any notes or have any recollection of a poor level of service. We take customer service very seriously, but must also point out that we are only in a position to advise landlords on what action to take regarding the maintenance and upkeep of properties. We would be very happy to discuss your personal situation in the hopes that we may resto ...

“We had an awful experience with Hancock and Partners and ......”

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May 19,2015
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By: 'Jake'
May 19,2015
2 people found
this helpful
We had an awful experience with Hancock and Partners and would not deal with them again. We have since seen promising looking properties advertised by Hancock's and decided not to consider viewing them because of our experience. Here is a list of things that happened ...
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By: Hancock Employee
May 19, 2015
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We are very sorry to hear that you are unhappy with the service you received. Please do contact Hancock and Partners directly on 01243 531155 so we can discuss and hopefully resolve any grievances. ...

“Brilliant service - amazingly quick as well. Used them 3 years ......”

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Mar 19,2015
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By: 'Sandra'
Mar 19,2015
1 people found
this helpful
Brilliant service - amazingly quick as well. Used them 3 years ago when things were done differently which did cause me some grief - so a massive improvement since then....
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Comment on agent fees
Reasonably pleased with the fees as they were cheaper than Johnson Wood and others. Still feel that agent fees for tenants are really bad news when one thinks the rent being paid.
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By: hancockemployee
Mar 26, 2015
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Thank you for the positive feedback! We are delighted to read that you are happy with our service. ...

“We rented a property from Hancock and partners for 2 years ......”

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Dec 24,2014
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By: 'West'
Dec 24,2014
2 people found
this helpful
We rented a property from Hancock and partners for 2 years now and have had nothing but good news. We had a few maintaince issues in the past however they have now been resolved with a change of staff....
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By: hancockemployee
Dec 29, 2014
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Thank you for your positive comments. We are delighted you are happy with the service. ...

“This is our 7th dealing with letting agents and Hancocks ......”

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Dec 08,2014
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Ellie
By: 'stephen'
Dec 08,2014
2 people found
this helpful
This is our 7th dealing with letting agents and Hancocks are by far the most friendly and efficient. They treated us with respect and made the whole process easy. Ellie in particular was very helpful...
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By: hancockemployee
Dec 09, 2014
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Dear Stephen and Sarah, Thank you so much for your positive feedback! We are delighted you are happy with our service. ...

“Looking at Hancock and partners reviews I was so shocked ......”

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Nov 26,2014
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By: 'Ebony'
Nov 26,2014
3 people found
this helpful
Looking at Hancock and partners reviews I was so shocked because I am a current tenant and they have been really good, they always call me back when they say they will and they are always polite and friendly. I recently had a cupboard fall ...
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By: hancockemployee
Nov 27, 2014
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Thank you for your positive feedback! We are delighted that you have been happy with our service. ...

“We rented a house though Hancock's for 3 years and found ......”

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Nov 24,2014
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By: 'Hancocks'
Nov 24,2014
2 people found
this helpful
We rented a house though Hancock's for 3 years and found them nothing but helpful and polite. they seem to have changed staff though the past year but the current team are quick and helpful if you have any issues. When we had a problem with ...
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Comment on agent fees
Really Happy with the service
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By: hancockemployee
Nov 25, 2014
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Many thanks for your positive feedback! We are delighted you were happy with our service. ...

“It is a fact of life that when renting a ......”

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Nov 14,2014
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By: 'Hancock's'
Nov 14,2014
2 people found
this helpful
It is a fact of life that when renting a property, the estate agent is the last thing you think about. You search for properties then deal with the agent based on your choices. It is another fact that you rarely have much interaction with ...
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What agent could do to change your mind?
Nothing, the whole experience was so bad we would never consider using them again.
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By: hancockemployee
Nov 18, 2014
View all comments (1)
We are sorry to read you have had a negative experience regarding maintenance issues with the property you previously rented. We report maintenance issues to the property owner and instruct any works once we have had the owner's approval to have those works carried out. We would welcome the opportunity to speak with you about it further if you would like to get in contact. ...

“I'm not sure which agent the others reviewers have been ......”

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Oct 18,2014
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Jonny
By: 'NONE'
Oct 18,2014
3 people found
this helpful
I'm not sure which agent the others reviewers have been using but it is not the Hancock's that I dealt with, After a good informative phone call with Jonny (sales manager) he came round and valued my property for sale that day. A valuation came ...
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Comment on agent fees
Perfect
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“I have been a tenant of Hancock's twice, the first ......”

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Oct 17,2014
Minithumbdown
By: 'Not'
Oct 17,2014
4 people found
this helpful
I have been a tenant of Hancock's twice, the first as a student and second as a couple. The first time I was treated like a second class citizen who's point or complaints were ignored, while living in a property not raven fit for a ...
read full review
What agent could do to change your mind?
Be proactive, pass on information within their own office
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Hancocks Office
Oct 17, 2014
View all comments (1)
We always value client feedback, however we do not have any record of the issues listed within this review. We are very concerned at the nature of these comments and would very much like the author to get in contact with us as soon as possible. ...

“Very unprofessional. I once returned a call from them and ......”

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Jun 02,2014
Minithumbdown
By: 'Elg20'
Jun 02,2014
4 people found
this helpful
Very unprofessional. I once returned a call from them and was told that they had no idea why I had been called but they were sure someone would call me again if it was important. Conversations and agreements were promptly forgotten about. A considerable amount ...
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“Really just want to warn people not to use this ......”

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Feb 05,2014
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James
By: 'Tenants'
Feb 05,2014
7 people found
this helpful
Really just want to warn people not to use this appalling agents. Perhaps landlords get more response and respect but they all treat tenants like dirt. Not a single person working there understands 'customer service' or 'manners'. Obviously far too much to ask of them. ...
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“Worst company I have ever dealt with, rude, unresponsive, unlawful ......”

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Jan 04,2014
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By: 'Chi91'
Jan 04,2014
7 people found
this helpful
Worst company I have ever dealt with, rude, unresponsive, unlawful and just generally slack. We have rented with them for the past right months- cutting our year contract short because of how we've been treated. The property we were in was not maintained had not ...
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“IT was a dreadful experience renting a property through Hancocks ......”

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Apr 18,2013
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By: 'Peggy'
Apr 18,2013
5 people found
this helpful
IT was a dreadful experience renting a property through Hancocks and not one I would wish on my worst enemy. The staff were rude and inefficient and arrived late with the keys on the first day when my removal men were waiting to get in.. ...
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What agent could do to change your mind?
Repaired items efficiently. Ensure hose was clean and fit for purpose when we moved in. Reply to correspondence. Be efficient.
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“I had a very positive experience with Hancock & Partners as ......”

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Apr 11,2013
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Paul
By: 'new'
Apr 11,2013
1 people found
this helpful
I had a very positive experience with Hancock & Partners as a letting agent. From the beginning they were responsive to my emails, positive, friendly and clearly wanted to make an effort to help me with my enquiry. They found appropriate properties matching my search (unlike ...
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“In the 12 years that I have been a tenant in ......”

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Oct 05,2012
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By: 'Disappointed'
Oct 05,2012
5 people found
this helpful
In the 12 years that I have been a tenant in rental properties I have never, ever had such poor, lackadaisical service as I have had with Hancock and Partners. I only rented this property for six months, and during this time I had the following ...
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“I used to rent from Hancocks about 3 years ago. At ......”

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Feb 03,2012
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By: 'Alexis'
Feb 03,2012
6 people found
this helpful
I used to rent from Hancocks about 3 years ago. At the time I would have never used them again. It took ages for me to get anything fixed by them and when I eventually tried to get my deposit back which I paid Hancocks I ...
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What agent could do to change your mind?
Been fair and reliable with me.
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“Do not respond to correspondence, rude, only seem to handle ......”

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Sep 23,2008
Minithumbup
By: 'balwalk'
Sep 23,2008
4 people found
this helpful
Do not respond to correspondence, rude, only seem to handle sub-standard property that no reputable agent will take on....
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“They are the most disorganised estate agents I've ever come ......”

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Feb 13,2008
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By: 'rooney_booney'
Feb 13,2008
5 people found
this helpful
They are the most disorganised estate agents I've ever come across. The staff contradict each other and no one there seems able to give a straight answer. The blame always falls on the "landlord" when the error has almost always been with them....
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By: Nicky
Aug 14, 2008
View all comments (2)
I have the same problem. Stuck with a property that has it's health issues, landlord doesn't even want to hear about it, the staff is awful and rude, the manager doesn't even know what he is doing, he lies all the time!!! Be aware and do not use them no matter the property!!! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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