0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 16,2014
Oct 16,2014
0
people found
this helpful
this helpful
Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on).
I'll note a few so far:
1. We recently had a new tenant move in a few months ago - she was cleared to move in, signed all contracts and no red-flags popped up. Only after taking her money, and leaving it a few weeks before she had moved in, they demanded she have a guarantor. The guarantor should have been only for her, but Haart kept demanding that her Guarantor take on the costs for all tenants also while threatening to have her evicted from the house if she didn't sort the guarantor details out soon enough.
2. On the switch of tenants as stated above (in no.1), we had to constantly contact the Kingsbury branch, who dealt with out contract, but they became so unhelpful we personally escalated it to the head office and had been in contact with them ever since that.
3. "Rent in Arrears" letters, asking for an odd amount, and constantly being sent to me. Even though I had to show proof that my bank had set up a standing order when I first moved in, and them not noticing every month the rent had been sent to them on the same day, for the same amount for the last 9-10 months.
4. I've been looking for someone to take my room for almost 5 months. After finding someone, I contacted head office, who was dealing with us at the time. I paid the fees attached with changing tenants, and was told Harrow was taking charge of this. We waited for a response for 2 weeks...but nothing came. I called Harrow and was directed to their admin department, I contacted their Admin department only to be directed back to Head office, so I contacted the twitter and the head office at the same time. Over 3 weeks, I contacted the Harrow branch, with no response, only today I got a very short email which in summary said "Apologies, but we're not handling it, it's head offices problem"
Most of the people at heart are quick to pass the buck or get us off the line in order to talk to someone else. (Harrow especially - one of the agents blurted out a phone number at me and hung up)
I'll note a few so far:
1. We recently had a new tenant move in a few months ago - she was cleared to move in, signed all contracts and no red-flags popped up. Only after taking her money, and leaving it a few weeks before she had moved in, they demanded she have a guarantor. The guarantor should have been only for her, but Haart kept demanding that her Guarantor take on the costs for all tenants also while threatening to have her evicted from the house if she didn't sort the guarantor details out soon enough.
2. On the switch of tenants as stated above (in no.1), we had to constantly contact the Kingsbury branch, who dealt with out contract, but they became so unhelpful we personally escalated it to the head office and had been in contact with them ever since that.
3. "Rent in Arrears" letters, asking for an odd amount, and constantly being sent to me. Even though I had to show proof that my bank had set up a standing order when I first moved in, and them not noticing every month the rent had been sent to them on the same day, for the same amount for the last 9-10 months.
4. I've been looking for someone to take my room for almost 5 months. After finding someone, I contacted head office, who was dealing with us at the time. I paid the fees attached with changing tenants, and was told Harrow was taking charge of this. We waited for a response for 2 weeks...but nothing came. I called Harrow and was directed to their admin department, I contacted their Admin department only to be directed back to Head office, so I contacted the twitter and the head office at the same time. Over 3 weeks, I contacted the Harrow branch, with no response, only today I got a very short email which in summary said "Apologies, but we're not handling it, it's head offices problem"
Most of the people at heart are quick to pass the buck or get us off the line in order to talk to someone else. (Harrow especially - one of the agents blurted out a phone number at me and hung up)
What agent could do to change your mind?
1.Basically the left hand should know what the right hand is doing. If one branch says the other should be handling something and the other branch says the opposite, just stop passing the buck and solve it. It's always an issue when you waste time of an agent, yet, they constantly waste our time. 2. I shouldn't have to go to the twitter account as the default means of customer service. This, is very, very poor. Anything I've ever had pushed forward was solely because I contacted them via twitter and reported how bad their customer service was in handling my case. 3. Stop threatening forms of eviction (whether it be true or not) with people who you've put in a situation that needs time to resolve. Also stating this while you already have their deposit and the rent standing order has already been set up is just rude. 4. Have more of your front-facing agents customer friendly. A lot of them are more interested in getting in the sale itself and not in any "after-sale" service.Attached Filesnbsp;
Comment on agent fees
Way over the top for trivial things. Changing the name on a contract, and ref checks, and changing the name on the deposit costs more than half of the rent I was paying on the place.
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Latest Reviews
6th Jul 2017
reviewed by 'Emily'
16th Oct 2014
reviewed by 'Ken'
Opening Hours
Address
haart
74 Walm Lane
Willesden Green,London
Greater London
NW2 4RA
020 8459 0122
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £530,000 | £530,000 |
| Lettings | 0% | 0% | £1,632 | £1,632 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
- NW2
- NW10
- NW11
- NW6
- NW3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 06,2017
Jul 06,2017
1
people found
this helpful
this helpful
Selling our London flat with Haart was stressful and upsetting. When the manager of the branch painted the picture of the open day, with her and her colleagues showing lots of people round our place, we decided to go with them. A week of cleaning ...
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read full review
Comment on agent fees
The fees were fine in comparison to other local estate agents but in terms of value for money, the poor service provided was NOT worth that amount. I'd rather do Purple Bricks and do it myself.
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Mar 09, 2018
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(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Oct 16,2014
Oct 16,2014
0
people found
this helpful
this helpful
Upon starting with the agency, we (myself and 2 other tenants) thought Haart would be ok, but we slowly found their customer service to become a very unreliable, omitting information, delayed response times on crucial matters, moving goalposts (and the list goes on).
I'll note a ...
read full review
read full review
What agent could do to change your mind?
1.Basically the left hand should know what the right hand is doing. If one branch says the other should be handling something and the other branch says the opposite, just stop passing the buck and solve it. It's always an issue when you waste time of an agent, yet, they constantly waste our time. 2. I shouldn't have to go to the twitter account as the default means of customer service. This, is very, very poor. Anything I've ever had pushed forward was solely because I contacted them via twitter and reported how bad their customer service was in handling my case. 3. Stop threatening forms of eviction (whether it be true or not) with people who you've put in a situation that needs time to resolve. Also stating this while you already have their deposit and the rent standing order has already been set up is just rude. 4. Have more of your front-facing agents customer friendly. A lot of them are more interested in getting in the sale itself and not in any "after-sale" service.Attached Filesnbsp;
Comment on agent fees
Way over the top for trivial things. Changing the name on a contract, and ref checks, and changing the name on the deposit costs more than half of the rent I was paying on the place.
Was this helpful?
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Yes
Oct 30, 2014
View all comments
(1)
Hi Ken
I'm so sorry to hear about the issues you faced. Please do keep in contact with us at Head Office if we are able to be of any more assistance.
Kind regards,
Melanie Smith
Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 7:43 AM 22/05/2018 by Maxine Casey
I'm so sorry to hear about the issues you faced. Please do keep in contact with us at Head Office if we are able to be of any more assistance.
Kind regards,
Melanie Smith
Customer Relations Manager