60% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
Oct 13,2014
Oct 13,2014
0
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This morning, KFH gave a set of my keys to a contractor to gain access to my property. They did so without permission from me, and also without a KFH representative being present during this appointment. I am appalled that a company in which I have placed by trust, has allowed this to happen.
I am a single female professional, who has chosen to live in a highly secure development, because I want to feel safe and secure in my home. I feel very upset and concerned that individuals - who I do not know - where able to gain access to my property today without supervision. Honestly, it feels as though I have been burgled.
Worst still, reviewing my contract it appears that this action was also in breech of our agreement. It clearly states in my contract that any works should be carried out whilst the Landlord or Landlord's Agents are present, unless I have given permission otherwise. This did not happen.
I am still at work, so have yet to return home to inspect my property. Frankly, I am dreading going back knowing that strangers have had free access to my home today. I will be carrying-out a thorough inspection of my property and will revert tomorrow if there are any issues which you will need to resolve.
As a goodwill gesture, I would ask that KFH refund to me my property management fee as it is laughable that I should pay for such a poorly managed service.
I am a single female professional, who has chosen to live in a highly secure development, because I want to feel safe and secure in my home. I feel very upset and concerned that individuals - who I do not know - where able to gain access to my property today without supervision. Honestly, it feels as though I have been burgled.
Worst still, reviewing my contract it appears that this action was also in breech of our agreement. It clearly states in my contract that any works should be carried out whilst the Landlord or Landlord's Agents are present, unless I have given permission otherwise. This did not happen.
I am still at work, so have yet to return home to inspect my property. Frankly, I am dreading going back knowing that strangers have had free access to my home today. I will be carrying-out a thorough inspection of my property and will revert tomorrow if there are any issues which you will need to resolve.
As a goodwill gesture, I would ask that KFH refund to me my property management fee as it is laughable that I should pay for such a poorly managed service.
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Latest Reviews
19th Oct 2019
reviewed by 'James'
29th Jul 2019
reviewed by 'Jolanta'
28th Mar 2017
reviewed by 'Jade'
2nd Dec 2016
reviewed by 'Disgruntled'
28th Oct 2016
reviewed by 'enewman'
19th Nov 2015
reviewed by 'JS'
Opening Hours
Address
Kinleigh Folkard & Hayward
5 Compton Road
Wimbledon,London
Greater London
SW197QA
0208 739 2000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 0% | £0 | £0 |
| Lettings | 100% | 0% | £1,875 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 8 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 19,2019
Oct 19,2019
0
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KFH has taken nearly £4000 in rent and deposit and left us with no central heating or hot water for 2 weeks since day of arrival.
KFH have failed their legal obligations to do major repairs and maintenance, promising to provide a professionally cleaned flat, but we ...
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Jul 29,2019
Jul 29,2019
0
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This agency is simply the least professional/competent/friendly company that I have to deal with. They don't look after their clients at all, they just make sure you pay them as much as possible, that's all....
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Mar 28,2017
Mar 28,2017
1
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I don't have the energy to write the novel i could write on how unbelievably terrible the service I received*. I would recommend someone spend a week having their teeth pulled out at the dentist as a more enjoyable service than having her manage your ...
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Comment on agent fees
Daylight robbery
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Jan 11, 2022
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(1)
Hi Ariana,
Sorry to hear that the service levels you are currently receiving from KFH are not what you would expect from your managing agent.
Please see a link to our website below. We are keen to speak with you to see where we can potentially look to pick up the relationship and resolve the issues noted above.
https://www.burlingtonestates.co.uk/
Please see my contact details below for reference. I am unable to access any details directly from allAgents, so please do send an emai ...
Dec 02,2016
Dec 02,2016
0
people found
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We are landlords. We had terrible management by Natalie and her team culminating in legal advice and proceedings. They added no discernible value for their fees and in fact exacerbated problems with their delays and lack of management....
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Oct 28,2016
Oct 28,2016
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Our property was managed by KFH Estate Agents due to our Landlord being out of the country. I was completely appalled by their lack of professionalism; phones called not returned and false promises of follow up emails. Our property had the issue of damp which ...
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Jan 11, 2022
View all comments
(1)
Hi Ariana,
Sorry to hear that the service levels you are currently receiving from KFH are not what you would expect from your managing agent.
Please see a link to our website below. We are keen to speak with you to see where we can potentially look to pick up the relationship and resolve the issues noted above.
https://www.burlingtonestates.co.uk/
Please see my contact details below for reference. I am unable to access any details directly from allAgents, so please do send an emai ...
Nov 19,2015
Nov 19,2015
3
people found
this helpful
this helpful
This is a terrible letting agent and I would not recommend that anyone use them. Their fees are incredibly high even for London, their staff are rude and they try to do the minimal amount of work possible. I can honestly say I have never ...
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Comment on agent fees
The fees charged are the highest I have come across for doing very little work.
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Dec 22,2014
Dec 22,2014
0
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Olivia was extremely professional at all times, in my dealings with her. Her communications were clear and concise. Olivia also handled all queries / issues, etc. very promptly. Overall, it was a real pleasure to work with Olivia - and I felt very confident that my ...
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Oct 13,2014
Oct 13,2014
0
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This morning, KFH gave a set of my keys to a contractor to gain access to my property. They did so without permission from me, and also without a KFH representative being present during this appointment. I am appalled that a company in which I ...
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Mar 14,2014
Mar 14,2014
0
people found
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I have rented out the same property for over ten years and am now on my third managing agent. Thankfully I won't have to move to a fourth. The first two companies I used veered from hopeless to more hopeless but Kinleigh's actually knows what ...
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Feb 04,2014
Feb 04,2014
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Where do I start.
Firstly, if you see something you would like repaired in the property before you move in, the negotiator will give you assurances things will be fixed before the tenenacy starts. Even if you get that statement in writing before you move ...
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Jun 24,2013
Jun 24,2013
3
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this helpful
Horrible experience.
When it comes to you paying "the monies" as they say, which are the outrageous fees and the deposit, they are very nice, friendly, but once you have paid they suddenly become unavailable, bounce you off, hang up while you are waiting on ...
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Feb 23,2013
Feb 23,2013
2
people found
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There are so many things that KFH have done wrong that there isn't enough time in the day to get it all in print.
It isn't only the Property Management side that I listed above either. When I decided to take the flat, which I ...
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What agent could do to change your mind?
The property manager could start by being more sympathetic to the tenant, believing the tenant and reacting swiftly and efficiently when something needs doing, And not arguing with me at every turn. Learn how to be a service provider in a corteous, diplomatic manor. After all, it is the tenant paying through the nose for the flat!Attached Filesnbsp;
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Jan 30,2013
Jan 30,2013
1
people found
this helpful
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I'm a IT professional who just moved to London last year, never had any problem with any tenants or agency before.
The rent was debited from our account on the 18th of each month.
Beginning of November, I gently asked the person of the agent ...
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What agent could do to change your mind?
The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash...." I would have liked the agent to talk to the Landlord, changed the date to the end of the month so I could pay the rent without extra charges, without threatening letters of arrears, without telling me I am not important, that the Landlords is who she listened to and no me. That's what I would like to have done. I would have liked the Credit Controller to say, "I'm going to talk to someone now, and get this sorted as it's urgent and we don't want you to get into arrears." I would have liked that on the same day, she called and said, "we have changed the date to the end of the money. Is there anything else we can help you with?" Do you know how I would have felt if she did that? Over the moon. I would have felt this agency cared. I would have told everyone on facebook, on twitter, and on my email to all I know. And...I know a lot of people. A lot. I would have liked that I wasn't ignored for 3 months and for the Credit Control to act like nothing has happened and send me threatening letters about arrears that said... "The Landlord might take further legal proceedings.." I would have liked to have trusted the agency, to walk away happy and to one day, when I needed to rent again, to know I can come back and be treated with respect. I would have liked to have "FELT" good. I will never forget this experience. I will never trust this brand again. I will never refer anyone to this agency ever. I hope I have been thorough, detailed and vocal so you take my complaint seriously.Attached Filesnbsp;
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Complaints Procedure
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