89% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction
Oct 13,2014
Oct 13,2014
5
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Avoid these idiots at all costs. Jo was as nice as pie when we signed up and promised the world, but that soon changed as soon as we'd signed on the dotted line.
When we moved in we were told that we would have particular furniture and Jo sent us photographs of the supposed furniture. However, upon moving in we found that none of the furniture was the furniture promised - they tried to fill the beautiful brand new flat with a rickety coffee table, a crap set of MDF drawers, a tiny faux leather sofa, a set of what can only be described as school science stools and an "orthopaedic" bed which had the least orthopaedic mattress I have ever seen/felt!!
I am quite sure they were trying to pocket money for themselves from the landlady!
We ended up disputing with them and after over a month (of us paying for a furnished flat) the stools, drawers and coffee table were changed to the ones promised (luckily I still had the text messages showing photos of what they had promised to put in the flat!)
They would not however change the sofa or the bed and I ended up asking them to take the bed out completely - we then had to buy our own at a cost of £500! We also asked if we could sell the horrendous sofa and buy one ourselves to leave when we moved out, they finally agreed and so we listed the sofa on eBay - it got a measly £30 - which shows how truly awful it was! we then bought another on eBay - which we left in there when we moved out (real leather and you could actually seat 2 people on it!)
Anyway after the initial shambles, we had a great 2 years there with minimal issues as nothing went wrong with the flat - thank god. However on moving out on 4th October - I asked for cityzen to meet us at the property to do the "check-out" - they did not turn up (yet charged me £100 "check-out" fee!)
On moving out, we touched up the paintwork and left the flat very clean except for missing the boiler-room carpet and the top of the extractor fan (to be honest I completely forgot about these!) There were a few other bits I knew about which simply would not come clean - such as a tiny amount of mould on the tile grouting in the shower - I scrubbed and scrubbed at this but it is simply inevitable after 2 years of living there - especially as the bathroom has no windows! also I used oven-pride in the oven but some grease on the tray simply would not budge.
They also photographed a scratch on the sofa - which considering we bought that sofa out of our own money, I cannot believe they have the audacity to do! and a mark on the blinds - which was there when they installed them (I had emailed cityzen straight away after they were installed to say this!)
Anyway regardless, I would obviously be happy to pay for a professional clean - but they have withheld £140 for this!!! - £60 for a carpet clean (for 100sqft of carpet!?) £70 for "further cleaning" and £10 for 1 lightbulb - and I find it completely unjust. The flat is about 500sqft and how it would cost £130 is beyond me! (my work office is cleaned spotlessly for £11 an hour!) I have tried to take this up with them but they're being extremely rude and will not see my point of view, nor allow me to arrange for a different (but as effective) clean to be done, they're not being clear about what "further cleaning" is involved and why it is costing so much!
Further to this it has now been 10 days since I requested our deposit back and they have emailed me 3 times asking for my bank details - regardless of the fact that each time I have sent my details across so I know they have them and this is an excuse!! I've told them that I'm overdrawn and need it back (big mistake as obviously they are going to take even longer now) apparently the transfer is being done by BACS today - but this is what they said on Friday last week too!!
We have been at the flat for just over 2 years at a cost of almost £30,000 and this is how they repay us.
I will NEVER EVER deal with these rude, incompetent morons again and have emailed the landlady in hong kong to tell her my thoughts on them too, fingers crossed she'll change agents! why she is lining their pockets I have no clue.
When we moved in we were told that we would have particular furniture and Jo sent us photographs of the supposed furniture. However, upon moving in we found that none of the furniture was the furniture promised - they tried to fill the beautiful brand new flat with a rickety coffee table, a crap set of MDF drawers, a tiny faux leather sofa, a set of what can only be described as school science stools and an "orthopaedic" bed which had the least orthopaedic mattress I have ever seen/felt!!
I am quite sure they were trying to pocket money for themselves from the landlady!
We ended up disputing with them and after over a month (of us paying for a furnished flat) the stools, drawers and coffee table were changed to the ones promised (luckily I still had the text messages showing photos of what they had promised to put in the flat!)
They would not however change the sofa or the bed and I ended up asking them to take the bed out completely - we then had to buy our own at a cost of £500! We also asked if we could sell the horrendous sofa and buy one ourselves to leave when we moved out, they finally agreed and so we listed the sofa on eBay - it got a measly £30 - which shows how truly awful it was! we then bought another on eBay - which we left in there when we moved out (real leather and you could actually seat 2 people on it!)
Anyway after the initial shambles, we had a great 2 years there with minimal issues as nothing went wrong with the flat - thank god. However on moving out on 4th October - I asked for cityzen to meet us at the property to do the "check-out" - they did not turn up (yet charged me £100 "check-out" fee!)
On moving out, we touched up the paintwork and left the flat very clean except for missing the boiler-room carpet and the top of the extractor fan (to be honest I completely forgot about these!) There were a few other bits I knew about which simply would not come clean - such as a tiny amount of mould on the tile grouting in the shower - I scrubbed and scrubbed at this but it is simply inevitable after 2 years of living there - especially as the bathroom has no windows! also I used oven-pride in the oven but some grease on the tray simply would not budge.
They also photographed a scratch on the sofa - which considering we bought that sofa out of our own money, I cannot believe they have the audacity to do! and a mark on the blinds - which was there when they installed them (I had emailed cityzen straight away after they were installed to say this!)
Anyway regardless, I would obviously be happy to pay for a professional clean - but they have withheld £140 for this!!! - £60 for a carpet clean (for 100sqft of carpet!?) £70 for "further cleaning" and £10 for 1 lightbulb - and I find it completely unjust. The flat is about 500sqft and how it would cost £130 is beyond me! (my work office is cleaned spotlessly for £11 an hour!) I have tried to take this up with them but they're being extremely rude and will not see my point of view, nor allow me to arrange for a different (but as effective) clean to be done, they're not being clear about what "further cleaning" is involved and why it is costing so much!
Further to this it has now been 10 days since I requested our deposit back and they have emailed me 3 times asking for my bank details - regardless of the fact that each time I have sent my details across so I know they have them and this is an excuse!! I've told them that I'm overdrawn and need it back (big mistake as obviously they are going to take even longer now) apparently the transfer is being done by BACS today - but this is what they said on Friday last week too!!
We have been at the flat for just over 2 years at a cost of almost £30,000 and this is how they repay us.
I will NEVER EVER deal with these rude, incompetent morons again and have emailed the landlady in hong kong to tell her my thoughts on them too, fingers crossed she'll change agents! why she is lining their pockets I have no clue.
Comment on agent fees
‚£100 check out fee and ‚£130 cleaning fees are totally unjust and quite frankly disgusting.
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Latest Reviews
28th Aug 2024
reviewed by 'Louise Graham'
27th Sep 2023
reviewed by 'Shane Aherne'
22nd Dec 2022
reviewed by 'Alex'
15th Apr 2022
reviewed by 'Alessandro Bilato'
24th Jan 2022
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14th Dec 2021
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Opening Hours
Address
CityZen Estate Agents Ltd
1 Saint Katharine's Way
London
Greater London
E1W 1UN
02077901818
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 94% | £199,995 | £720,000 |
| Lettings | 100% | 84% | £931 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 92 | 31 | 8 | 0 | 8 | 1 | 1 | 6 |
Areas covered
- E1
- London
- E15
- E2
- E14
- E3
- E1W
- E5
- E8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 28,2024
Aug 28,2024
0
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Noah was amazing helping me find my apartment, it was my first time and he made the process so easy I would definitely recommend!...
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Sep 27,2023
Sep 27,2023
0
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I stayed in a property for 2 years with Cityzen, and I found them to be very attentive to my needs. Most of this was down to Danny - he always responded quickly and helpfully throughout the tenancy. This was particularly important at the start, where ...
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Dec 22,2022
Dec 22,2022
0
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I've lived in London 14+ years, dealing with many different agencies, and this is hands down the worst agency there is. They are lazy, disorganised, rude, absent (good luck trying to get anything fixed if it breaks, they don't reply). They are a bunch of absolute * ...
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Dec 22, 2022
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(1)
Thanks Alex for your unkind words, perhaps a well constructed and worded email to myself may have been more appropriate and useful but you clearly wanted to have a rant.
Before going to the ombudsman you have to comply with the company complaints procedure which will involve you having to construct a sensible email without calling us "cretins" and "lazy"
I am guessing as with most tenants who chose to rant and abuse the company there is another side to this story which is probably why you cho ...
Apr 15,2022
Apr 15,2022
0
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Good experience with agency and concierge of the building very friendly and helpful. There have been some issues but all have been sorted....
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Jan 24,2022
Jan 24,2022
0
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I rented my apartment in the Docklands through cityzen and am delighted with the speed and service
Special mention to Metin and Adriana on the rental side and Jeremy on the management team...
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Dec 14,2021
Dec 14,2021
0
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Danny Julie from cityzen estate has been looking after our apt in london. It was the best decision to get him look after our apt.
He is very responsive and very responsible with our apt. It is extremely well maintained at all times and whenever ...
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“Refuse to return my deposit, issue a checkout report or share their complaints procedure...”
Nov 22,2021
Nov 22,2021
0
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I recently left the property, in an immaculate condition, yet two weeks later Cityzen is yet to return my deposit or even issue a check out report.
The property manager, Jesse Zinga, has been absolutely useless. He is disorganised, lazy and dishonest. Last Wednesday he ...
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Nov 22, 2021
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Andrew
Thanks for the review, here is a few points you conveniently left out of your review:
1. You failed to replace the mattress as agreed at the start of the tenancy and Jesse had to run around trying to help you out
2. All bills aren't paid, the communal heating and hot water bill is still outstanding (not your fault) but we have to hold funds back
3. You verbally abused Jesse on the phone today, we wont tolerate this threatening behaviour
The company complaints procedure can be f ...
Jul 24,2021
Jul 24,2021
3
people found
this helpful
this helpful
Cory is a fantastic estate agent who is very personable and really sold the property to us well. And that's when it went downhill.... Danny Julie is the most incompetent person I have ever come across. Throughout the duration of us renting for a year, ...
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Jul 12,2021
Jul 12,2021
0
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I recently inquired with CityZen to view two flats in Bow. They were unhelpful in booking my viewing. I followed up with a call to attempt a booking and had an upsetting call with an agent. I tried to escalate my experience and feedback to ...
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Aug 16,2020
Aug 16,2020
0
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Please stay away who ever reads this review.., this company does not pay any deposit back It’s simply a scam spoken to a few people that has used them and they all have had trouble with them ... so paid £650 deposit and after credit checks ...
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Aug 19, 2020
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(1)
Raja, you have posted numerous false claims with different amounts on different sites. I invited you to contact me directly but YOU HAVE NOT!
I am so tired of defending my company that is 17 years established and a member of the ombudsman and CMP scheme against false and misleading claims such as yours. ...
Aug 03,2020
Aug 03,2020
4
people found
this helpful
this helpful
Unfortunately me and my flatmates fell for their initial charm but were soon found in a hell hole of nightmares.
This included failing to stop the property owner entering when they please (including to use the toilet) and using the house as a storage unit.
...
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Feb 19,2020
Feb 19,2020
0
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We met Mr Cory from CityZen.
He was so professional during the viewing and gave us exact details about the flat that we saw. He was very accommodating with our requests about the move. We are so lucky to have found this flat through him. ...
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Feb 19, 2020
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Ram NG thank you for your kind works I know Cory will be so happy that his efforts were appreciated ...
Jan 24,2020
Jan 24,2020
0
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Cory was very helpful, chatty. Always at the end of the phone if we had any questions about the property....
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Jan 24, 2020
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Hannah
thank you for taking the time to feedback your good experience with Cory ...
Jan 17,2020
Jan 17,2020
0
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Cory was the agent who showed me the property that I ended up retting. He was extremely professional throughout, very patient and detailed. A 30min viewing ended up taking almost 2 hours as a result of Cory taking the time to go through all my questions ...
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Jan 17, 2020
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Thank you Adil, Cory will be delighted you were so impressed with his level of service ...
Sep 10,2019
Sep 10,2019
0
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this helpful
Amazing agency and agents helped me find the best apartment for me :)
Cory and Danny - you are the best!...
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Sep 10, 2019
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Danielle thank you so much for your kind review, I know Corry and Danny will be delighted with your feedback ...
Sep 05,2019
Sep 05,2019
0
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Cory was great! Very accommodating and understanding. Made time to see us short notice and responded to correspondence efficiently. Would definitely recommend city zen and Cory to others....
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Sep 06, 2019
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Jessica
Thank you so much for taking the time to feedback on the service you received from Cory. I know he takes his job very seriously and will be delighted with your feedback ...
Mar 05,2019
Mar 05,2019
0
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this helpful
Great easy communication and an easy move. Thanks again and great place - we love it.
New furniture is great as well....
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Mar 06, 2019
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Thanks for the feedback Rob, enjoy your new home. ...
Jan 17,2019
Jan 17,2019
0
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this helpful
this helpful
We met Cory at the viewing of our new flat 1,5 month ago and he was great all the way through securing the property for us. He was very helpful, knew his business inside-out and he quickly responded to all communications. We recently moved in and ...
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Comment on agent fees
Logical - Not as expensive as other agents
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Dec 31,2018
Dec 31,2018
0
people found
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this helpful
We had a viewing with Adriana around November about getting a property. The viewing was successful and she was very informative about the location and its surroundings and the building itself. Her email responses after expressing interest were fast and we managed to secure a ...
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Jul 15,2018
Jul 15,2018
0
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Cory was so helpful in quickly setting up a viewing and going out of his way to help us secure our deposit for the flat. He was very professional in all his communication and quick to answer any questions we had....
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Jul 16, 2018
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Thank you RBianchi for taking the time to review our company ...
Jul 14,2018
Jul 14,2018
0
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Cory has helped me to choose the right one by giving me a full day to see all the available flats that might suits me.
he took me and my husband in his own car through London in order to view different flats in different ...
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Jul 11,2018
Jul 11,2018
0
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Good understanding of what I'm looking for and very helpful with the details I've required.
Very quick and accurate reply to any of my emails regarding the flat....
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Comment on agent fees
Good
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Jul 11,2018
Jul 11,2018
0
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Good understanding of what I'm looking for and very helpful with the details I've required.
Very quick and accurate reply to any of my emails regarding the flat....
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Comment on agent fees
Good
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May 10,2018
May 10,2018
0
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Recently moved into a rental property. Experience overall was excellent. Cory was enthusiastic, informative and professional, and provided us with all the necessary information and assurances that we required. Pleasure to deal with him....
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May 10, 2018
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Thank you for your kind feedback Ilyas ...
Apr 15,2018
Apr 15,2018
0
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this helpful
Cory has been a helpful, understanding and no-nonsense agent. The process has been streamlined and I feel like I can always go to him with questions. Thanks for the help so far and I look forward to a long, successful partnership....
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Apr 09,2018
Apr 09,2018
0
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After a bad experience with previous agents, I was nervous about going through an agency for my tenancy. However, Cory changed my perception. From the time of viewing the property up until the move, he was patient in responding to my queries, addressing my concerns ...
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Comment on agent fees
In line with others
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Apr 09, 2018
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Dear Sukriti
Thank you for taking the time to review our agency. I am delighted that Cory has changed your perception of letting agents, it is only a few bad ones that give the rest of us a poor reputation ...
Mar 22,2018
Mar 22,2018
0
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Cory was most friendly and helpful with us finding our flat. His responses to our queries were always very prompt which we appreciated and it made our move in stress free and smooth!...
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Mar 22, 2018
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Thank you Anna your kind comments are much appreciated ...
Feb 28,2018
Feb 28,2018
0
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Cory was incredibly knowledgable about the flat and the area - as well as other areas in London as a comparison! He gave us a lot of time and attention and was able to answer all questions honestly.
He was really efficient at organising the ...
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Feb 28, 2018
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Dear Gill
Thank you so much for taking the time to write a review of our firm. Cory will be delighted to know that you were pleased with his service, customer care is very important to him ...
Feb 27,2018
Feb 27,2018
0
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CityZen made our move-in process very easy and made sure pretty much everything was sorted before we moved-in. They also managed to get all of our requests sorted which we were very happy about!...
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Feb 27, 2018
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Thank you Ellie your comments are greatly appreciated as we do try our best to make a rental process as easy as possible for everyone ...
Feb 26,2018
Feb 26,2018
0
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Cory was very pleasant to have as our estate agent. Understood our needs, and as a result was very transparent with us, which made the process of renting the property significantly smoother and enjoyable....
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Feb 26, 2018
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Dear Fi
Thank you for your kind comments which we really value. ...
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 17/03/2023, 3:50 PM by Warren David BlackComplaints Procedure
Please e-mail in the first instance [email protected]
Last updated at 2:50 PM 17/03/2023 by Warren David Black
