67% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 11,2014
Oct 11,2014
0
people found
this helpful
this helpful
Purbecks had an excellent floorplan and a really impressive level of information about the prospective property available on Rightmove. The response when we requested a viewing was swift and accommodating and Luke, who showed us around, was impressive in his knowledge of the house.
Unfortunately we hit problems with this estate agent when we put in an offer. We started receiving multiple contradictory emails from different staff members, all asking for different requirements to be met. After coaxing us into raising our offer three times, we were told our fourth offer would be accepted and the property removed from the market upon supply of further information from ourselves. Despite sending this, we received nothing and, after chasing, we were told a higher offer had been accepted within the 24 hours when we had been waiting for a response - this was apparently because we were unable to specify which solicitor we would be using. (We were unable to do this because we had not been told any of our offers had been accepted.)
Disappointing ethics and disappointing service in the end. A real shame: they seemed a promising agency.
Unfortunately we hit problems with this estate agent when we put in an offer. We started receiving multiple contradictory emails from different staff members, all asking for different requirements to be met. After coaxing us into raising our offer three times, we were told our fourth offer would be accepted and the property removed from the market upon supply of further information from ourselves. Despite sending this, we received nothing and, after chasing, we were told a higher offer had been accepted within the 24 hours when we had been waiting for a response - this was apparently because we were unable to specify which solicitor we would be using. (We were unable to do this because we had not been told any of our offers had been accepted.)
Disappointing ethics and disappointing service in the end. A real shame: they seemed a promising agency.
What agent could do to change your mind?
Clearer communication - one point of contact for customers Do not assume that all offer correspondence should be sent to both parties, or that both parties are married and have the same name No contradictions in what is being asked for Emails took 3-5 hours to arrive from agency: email setup appears to be inadequate for business use Be very clear in emails if an offer is accepted or not Be more clear about what is expected in a satisfactory offer from the get-go - changing the goalposts midway through raises suspicions Give customers the benefit of the doubt: they want to do business with you and have no intention of messing you or the vendor around. However, it is impossible to organize a mortgage application in <24 hours if you have not clearly indicated that an offer has been accepted. Do not request sensitive personal information (ID, DIP) until vendor is prepared to accept the offerAttached Filesnbsp;
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Latest Reviews
26th Jun 2023
reviewed by 'Sue'
12th Jun 2023
reviewed by 'Sarah'
22nd May 2023
reviewed by 'Sian Boughton'
23rd Apr 2023
reviewed by 'Cathy'
27th Jan 2021
reviewed by 'Jill'
Opening Hours
Address
Purbeck & Co
2b Station Road West
Stowmarket
Suffolk
IP14 1ES
01449771133
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £450,000 | £450,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 0 | 2 | 0 | 3 | 1 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 26,2023
Jun 26,2023
0
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Over the last couple of years we have used Jo and her team for two property sales and for managing a rental property. Our queries were always dealt with promptly and efficiently. On calling them they would always know exactly where they were at with ...
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Jun 12,2023
Jun 12,2023
0
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I used Purbecks and Co to purchase my first home alone. Everyone I spoke to was helpful and professional. I met Joy for the first house viewing made me feel relaxed and not rushed so I could spend time I needed to ensure the property ...
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May 22,2023
May 22,2023
0
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We have previously been a tenant through Purbeck & Co for the past couple of years. From the day we enquired about the property, to the day we moved in, and now moved out we found Jo and her team to be welcoming, friendly and very ...
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Apr 23,2023
Apr 23,2023
0
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Dreadful estate agent. Would not trust the owner. Sold us one of her own properties whilst incorrectly filling in property forms. Proceed with caution. Go with any other estate agent than this one.
Be very careful....
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Jan 27,2021
Jan 27,2021
0
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The team at Purbeck and Co.under Jo were no less than amazing. I recommend them whole heartedly for their professional skills and personable approach. As a team they offer excellent, direct, honest advice based on detailed knowledge of the property scene. Their local knowledge ...
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Jan 27, 2021
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Thank you so much Jill. It has been a pleasure to work with you and your family. All the best and stay safe. Jo, Luke, Joy and Amy. ...
Oct 11,2014
Oct 11,2014
0
people found
this helpful
this helpful
Purbecks had an excellent floorplan and a really impressive level of information about the prospective property available on Rightmove. The response when we requested a viewing was swift and accommodating and Luke, who showed us around, was impressive in his knowledge of the house.
Unfortunately ...
read full review
read full review
What agent could do to change your mind?
Clearer communication - one point of contact for customers Do not assume that all offer correspondence should be sent to both parties, or that both parties are married and have the same name No contradictions in what is being asked for Emails took 3-5 hours to arrive from agency: email setup appears to be inadequate for business use Be very clear in emails if an offer is accepted or not Be more clear about what is expected in a satisfactory offer from the get-go - changing the goalposts midway through raises suspicions Give customers the benefit of the doubt: they want to do business with you and have no intention of messing you or the vendor around. However, it is impossible to organize a mortgage application in <24 hours if you have not clearly indicated that an offer has been accepted. Do not request sensitive personal information (ID, DIP) until vendor is prepared to accept the offerAttached Filesnbsp;
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Mar 03, 2016
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It was assumed that this review had been rectified by the reviewer, as all issues had been discussed and resolved and these first time buyers did purchase the property concerned. As they did not return to correct this negative review I feel compelled to reply to the comments.
The gentleman leaving the review was not the person who negotiated the purchase of the property. The lady concerned (his partner) was difficult to reach as we were unable to telephone her during office hours and her work ...
Aug 15,2011
Aug 15,2011
3
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this helpful
When I was looking for a house to rent in March 2009, I met Jo Fox from Purbeck & Co. I had never rented privately before and was unsure of how to go about things. Jo was fantastic and more than helpful. She answered the many questions ...
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Aug 11,2011
Aug 11,2011
1
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I would have no hesitation in recommending Purbecks as I received excellent service. Jo was very honest and helpful, she kept me up to date throughout the sale and nothing was too much trouble....
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Aug 09,2011
Aug 09,2011
1
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this helpful
Due to pressure on them from my ex husband I was left high and dry by the Estate Agents in Stowmarket who were handling the property. I contacted Jo (late one night form here in Australia) and she instantly took on the job of sorting ...
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Aug 06,2011
Aug 06,2011
0
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As an overseas landlord, I was looking for an agent who could manage my property completely, asure me of regular correspondance and be totally trustworthy. Purbeck and Co. are fulfilling all these requirements and more. They sorted out a totally suitable tenent almost immediately, and ...
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Jul 06,2011
Jul 06,2011
0
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I bought a property through Purbeck & Co and received a first class service! Jo is very knowledgeable of the housing market and local area and is always on hand to help with any enquiries even if it means going out of her way! would defiantly ...
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Best Estate Agent in Stowmarket 
The gentleman leaving the review was not the person who negotiated the purchase of the property. The lady concerned (his partner) was difficult to reach as we were unable to telephone her during office hours and her works email blocked every email address we had other than the generic office email address. This email address is accessed by all members of staff.
Negotiations took over a week as the buyer made an extremely low first offer and continued to increase the offer in small increments thereafter, during this time many viewings took place as the house is in an extremely popular location (something the reviewers partner was made aware of). Different staff had to respond to the offers as days off had to be taken during the negotiations. The buyers were informed that the first viewer to the property was extremely keen and only had to arrange their finances.
A price was eventually agreed but the buyer was informed that our Vendor needed to know which Solicitor and lender the buyer would be using before the property could be removed from the market. He had had a terrible experience previously with a particular Solicitor causing delays and problems. The buyer was unable to provide details of a Solicitor. During this wait, the first viewer at the property arranged their finances, provided Solicitors details and offered the full asking price. Their asking price offer was accepted and the property was removed from the market. The buyer writing this review was notified.
They then wrote the review above.
The sale of the property did not go through, as the people whose offer was accepted changed their minds. The people who wrote this review were informed of this immediately and given the opportunity to offer again, before the property went back on the market. We were aware that they had written this negative review at the time we did this.
A price was negotiated and sale agreed. The information required by our Vendor was provided and the sale proceeded to completion.