“Having undertaken 5 international moves - our experience with Robinson Relocations ......”
1 Star Review
Apr 09,2014
By:
'Sharon'
Apr 09,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KT11
Lettings (as a Tenant)
Postcode: KT11
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Having undertaken 5 international moves - our experience with Robinson Relocations has been the most costly. Like the previous reviewer indicated - Ms. Durkin arrived with a ipad in hand with what can only be described as a scripted performance in which I was asked to ...
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What agent could do to change your mind?
Provide the service which was described during the initial agent visit.
Professional and well trained staff.
If quoted that the items would fit in a 40 foot container, then customers should not be charge overage.
Correct amount packing materials and appropriate for the different types of furniture.
Compensation for late trucks, missing staff etc.
Should have had daily management visit to ensure the pack was going to schedule and plan. One phone call and not listening to the clients concerns was unprofessional.
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“STAY AWAY FROM ROBINSONS RELOCATION...I had a owe-full experience ......”
1 Star Review
Feb 07,2014
By:
'ABHI'
Feb 07,2014
Services: Relocation agent
Would you recommend?: No
Postcode: SW8
Relocation agent
Postcode: SW8
2
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STAY AWAY FROM ROBINSONS RELOCATION...I had a owe-full experience with Robinsons Relocation. Starting from their Sales Persons visit to receiving my shipment at the destination. I have been a victim of poor and unprofessional service provided by Robinsons Relocation and their partner Writer Relocation.
...
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What agent could do to change your mind?
The agent should have paid adequate compensation to prove that they provide good customer service and take care of the customers
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