50% sales valuation accuracy
50% sales fee satisfaction
Oct 10,2014
Oct 10,2014
2
people found
this helpful
this helpful
I am now into the 2nd year of leasing my property through AC and have to say the first year went rather well and its a shame the service delivery has dropped.
My property was immaculate when I handed the property to AC and at the end of the lease they failed to have the windows cleaned and have asked me to pay £51.00 to have 3 ground floor windows cleaned!!! I want a job as a window cleaner in Aberdeen at these rates of £17 per window.
Despite numerous emails to Andrew Williamson I am still waiting for justification as to why this is my responsibility, why the previous tenant didn't clean the windows, why this wasn't picked up at the closing inspection but no response after more than 2 weeks.
Communication is slow even after a request for my complaint to be escalated.
Such a pity as the manager of the Stonehaven branch has been very efficient only to be let down by others within the company.
My property was immaculate when I handed the property to AC and at the end of the lease they failed to have the windows cleaned and have asked me to pay £51.00 to have 3 ground floor windows cleaned!!! I want a job as a window cleaner in Aberdeen at these rates of £17 per window.
Despite numerous emails to Andrew Williamson I am still waiting for justification as to why this is my responsibility, why the previous tenant didn't clean the windows, why this wasn't picked up at the closing inspection but no response after more than 2 weeks.
Communication is slow even after a request for my complaint to be escalated.
Such a pity as the manager of the Stonehaven branch has been very efficient only to be let down by others within the company.
What agent could do to change your mind?
Start to become efficient when dealing with clients. Charge reasonable prices for works carried out.Attached Filesnbsp;
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Latest Reviews
16th Oct 2020
reviewed by 'Susan'
4th Mar 2020
reviewed by 'Christopher'
29th Aug 2019
reviewed by 'Tim'
21st Mar 2019
reviewed by 'ELgin'
23rd Feb 2019
reviewed by 'Hazykay'
Opening Hours
Address
Aberdein Considine
5 - 9 Bon-Accord Crescent
Aberdeen
Aberdeen City
AB11 6DN
01224-589700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £136,000 | £136,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 5 | 0 | 3 | 0 | 0 | 0 | 1 | 0 | 7 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 16,2020
Oct 16,2020
2
people found
this helpful
this helpful
Very pushy. Made an enquiry online to ask for details of their charges and a free valuation. In the space of half an hour they had phoned twice, left a voicemail and sent me an email. When I returned the call a very unpleasant woman (...
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Mar 04,2020
Mar 04,2020
1
people found
this helpful
this helpful
Shocking from start to finish. Cost us thousands in the end due to their incompetence. If it wasn't for myself doing some of the leg work it would of cost even more....
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Aug 29,2019
Aug 29,2019
1
people found
this helpful
this helpful
Halifax and Bank of Scotland recommend these solicitors they are a Joke of a company avoid at all costs.
They don’t even provide basic standard documents. And they nearly ruined my chances of completing on my mortgage...
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May 03,2019
May 03,2019
0
people found
this helpful
this helpful
This seems to be the only place that you answer a client within 2 days .... please please please respond to your client R Bryan or âsaidâ solicitors either by answering the thing that makes a ringing sound, or actually call them, mail or email them back .
...
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May 08, 2019
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Our team can be reached on 0333 00 44 333. We answer 99% of calls coming in to the department and 60% of those in under 20 seconds, so there should be no issues in getting hold of someone in the department. ...
Mar 21,2019
Mar 21,2019
1
people found
this helpful
this helpful
I remortgaged 2 houses through Halifax who use this Company in Aberdeen. Absolutely shocking service and I would NEVER use this Company again. It took them 5 months to process 2 simple remortgages with no communication at all. This process should have taken maximum 4 weeks. They proved to ...
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Comment on agent fees
The fees in my case were paid for by HAlifax
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Feb 23,2019
Feb 23,2019
1
people found
this helpful
this helpful
I remortgaged using these guys and I wish I hadn't. I have written 10 emails and not had a reply. I have no login details to access my account and I am owed money from the balance of my transaction and they won't deal with it. ...
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Feb 08,2019
Feb 08,2019
3
people found
this helpful
this helpful
Our Remortgage completed finally! via Aberdein Considine and was a very unprofessional and shockingly bad service from start to finish. Both very surprised at the mistakes being made from what we thought was a well respected and professional Solicitors service. Please be very careful when ...
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Feb 18, 2019
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You are lucky you have completed. We have had all same issues extremely professional majority of communications are from us very little coming other way, wrong documents sent to us, misinformed us what we had to provide, informed us of further requirements on 3 separate occasions when chased up. I believe most high school students could run a more efficient operation. ...
Jan 04,2018
Jan 04,2018
13
people found
this helpful
this helpful
Agreed a purchase of a property and was told my offer had been accepted, exchange date would be the middle of January and seller was just clarifying which bits of furniture they wanted to keep. Chased several times before Christmas and was told seller hadn't ...
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Jun 22,2017
Jun 22,2017
5
people found
this helpful
this helpful
These are the worst Agents I have ever dealt with. I have rented two properties from them now and I only wish I had read other people's reviews before I proceeded with renting from them.
The first time around I had to refer the matter ...
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Oct 19,2016
Oct 19,2016
2
people found
this helpful
this helpful
Aberdein Considine looked after my property for over 5 years and I found their service to be excellent. Found good tenant's quickly and dealt with repairs promptly throughout the tenancies. Happy to recommend and have done so to several friends of mine who are landlords....
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Comment on agent fees
Good
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Sep 12,2016
Sep 12,2016
3
people found
this helpful
this helpful
Their management is very very high compared with others in Aberdeen. Even with rent of propert in ABerdeen dropping massively over the last year due to slump in oil prices/amount of available homes etc ABerdein COnsidine have not changed their fee and so is ...
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Comment on agent fees
Bad - very overpriced!
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Aug 16,2016
Aug 16,2016
2
people found
this helpful
this helpful
Absolutely dreadful, maintenance department have a license to print money if you let them. Overcharge for hours on everything.
Question everything they try to bill you, ask to see time sheets otherwise they rip you off. And check when they say something is a legal ...
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What agent could do to change your mind?
Over priced for the serviceAttached Filesnbsp;
Comment on agent fees
Over priced for the service
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Sep 02, 2019
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I am inclined to agree with the negative comments. Mine relate to the Aberdein Considine factoring service (which occasionally brings the maintenance dept into play). AC have been my factor for many years in Aberdeen and there hasn't been a year go by when their service has been negligent in some respect and their bills inaccurate. Every year I am required to tell them what is wrong with their bills (their accounting staff appear to lack basic arithmetical ability). There is a service level agre ...
Oct 03,2015
Oct 03,2015
4
people found
this helpful
this helpful
I would not recommend this company to anyone. Our son rented a house with some friends when at Aberdeen uni. The great many faults with the house were never addressed. The house suffered from damp to the point our son was constantly I'll. For a ...
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May 25,2015
May 25,2015
4
people found
this helpful
this helpful
I received my flat in very poor condition - rusty pots & pans, dirty walls, the list goes on... NaƒÂ¯ve as I was, I put everything belonging to the landlord into sealed boxes and used all my own CLEAN things for the tenancy. Two years ...
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Jan 20,2015
Jan 20,2015
4
people found
this helpful
this helpful
I wish I had read this before using them to lease out my flat. In total I am probably around ‚£2300 out of pocket due to their incompetence.
I had a tenant that only wanted to stay for 6 months. She paid 6 months upfront and clearly stated ...
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Oct 10,2014
Oct 10,2014
2
people found
this helpful
this helpful
I am now into the 2nd year of leasing my property through AC and have to say the first year went rather well and its a shame the service delivery has dropped.
My property was immaculate when I handed the property to AC and at ...
read full review
read full review
What agent could do to change your mind?
Start to become efficient when dealing with clients. Charge reasonable prices for works carried out.Attached Filesnbsp;
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Aug 15,2011
Aug 15,2011
20
people found
this helpful
this helpful
Poor, Poor, Poor.
Complete lack of organisational skills and they seemed to find it very difficult to keep you informed of progress of the purchase or the requirements of any bank transfers.
Luckly I was in close contact with the seller of the property or ...
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What agent could do to change your mind?
- Listened to the very basic requested of the buyer and seller. - Gave much much clearer details of how any bank transfers would work and the documentation needed. - Organising themselves much much better.Attached Filesnbsp;
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No fees information available
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Last updated at 4:33 PM 02/07/2018 by allAgents
